Windows Live One Care will not start

Hello,

LiveOne Care just stopped working - the icon disappeared completely
from the system tray.

I tried rebooting - OneCare does not load at reboot.

I tried starting manually using AdministrativeTools/Services - it
gives error message "Could not start the Windows Live OneCare service
on the Local Computer. Error 193:Oxc1

I tried a system restore - cannot restore to any previous restore
points.

I tried repairing Net2.0 (uninstall and reinistall) - did not help.

I tried uninstalling LiveOne Care - cannot uninstall.

I tried running the OneCare Malware repair tool - that runs through
but then cannot start OneCare at the end of the process.

Any other suggestions please?

Further investigation suggests that I have got some really nasty
virus. I can't access any antivirus scanning pages, I can't run
Hijackthis (Win32 error), Ican't run Spybot (same error), I can't
start in safemode. I managed to uninstall OneCare, and then installed
Alwil anti-virus - but that wouldn't start either. I have googled a
lot and it seems that the only solution to this is a complete
reformat.

I'm fairly sure I know where the virus came from - oddly enough I
transferred it from another PC that runs Alwil - and that did not pick
it up either.

Before you take a run at formatting....

If you are using Windows Live OneCare and you have been infected, but OneCare
did not detect or cannot remove the malware, please contact support to report
this and for help with removal.
How to reach support (FAQ) -
http://forums.microsoft.com/WindowsO...21771&SiteID=2

If you are in North America, you can call 866-727-2338 for help with virus and
spyware infections. See http://www.microsoft.com/protect/support/default.mspx
for details. For international information, see your local subsidiary Support
site.
-steve

richat <rjctomlinson@xxxxxx> wrote:
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@xxxxxx

I've googled this a lot - there are a lot of people out there who have
been hit with this. Microsoft appears to have no solution. This has
convinced me to get a differnet platform next time I change computer.
I'm fed up with spending so much time just trying to keep a PC in one
piece.