Vista - WLPG - Blue screens on Vista (PAGE_FAULT_IN_NON_PAGED_AREA)

02-19-2008

Ok, great! Thanks for the update! I hope you will enjoy using Windows Live
Photo Gallery now!

Galina

"RT" <noway@xxxxxx> wrote in message
news:6D2FF7FB-6E08-4B28-96FD-AE4F0387DC8D@xxxxxx

Quote:

> It was indeed a bad hard drive. All problems ceased once I cloned the old
> drive to new hard drive.
>
> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
> message news:u2GuJMEZIHA.4712@xxxxxx

Quote:

>> To get a smaller size dump file, please do the following:
>> From Start menu, Right click on Computer > Properties > Advanced
>> Properties

Quote:

>> > Advanced tab > Click Settings button under Setup and Recovery > make
>> > sure

>> you have 'Write an event to the system log' checked under System Failure

Quote:

>> > select 'small memory dump (64kb)' from Wright debugging information

>> drop-down list.
>> Minidump file location is %SystemRoot%\Minidump.
>>
>> The minidump will be created only at the crash time.
>>
>> Please send this file over e-mail.
>>
>> The fact that your hard drive having problems may be related to the
>> crashes you see.
>> If dump file is not created after the crash, that may mean the crash was
>> caused by hard drive failure.
>>
>> You can also check Event Viewer under System logs for errors - hard drive
>> failure may be listed there as well.
>>
>> Thanks,
>> Galina
>>
>>
>> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
>> message news:B95CAE6D-9929-4357-8464-35E8EE8C08EB@xxxxxx

Quote:

>>> We need a dump file that was generated at the time of crash. You can
>>> find it in %system%windows directory., the name of file is memory.dmp.
>>> Please do not post dmp file to the newsgroup, instead try sending it to
>>> wlpgcust@xxxxxx.
>>>
>>> Also, let's take this discussion offline until the solution for the
>>> issue is found. Please contact me over e-mail: wlpgcust@xxxxxx.
>>>
>>> Thanks,
>>> Galina
>>>
>>> "RT" <noway@xxxxxx> wrote in message
>>> news:B4D439A3-55A3-4250-BBA8-1F6940BA87B5@xxxxxx
>>>> Downloading the latest video drivers made no difference. What kind of
>>>> memory dump would you want? There are three kinds defined in
>>>> system>advanced>startup and recovery.
>>>>
>>>> Possibly unrelated is the fact my main hard drive is starting to have
>>>> problems.
>>>>
>>>> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
>>>> message news:uiaRQ04XIHA.1168@xxxxxx
>>>>> The blue screen is most likely caused by the video card interacting
>>>>> with some of the files you might added to the gallery.
>>>>>
>>>>> Please try updating your video card driver first. You may need to
>>>>> check your video card manufacturer website for specific drivers for
>>>>> Vista.
>>>>>
>>>>> Please let me know if this fixes the problem. If not, we will need you
>>>>> to send us memory.dmp file from your system directory to determine
>>>>> what causes the crash.
>>>>>
>>>>> Thanks,
>>>>> Galina
>>>>>
>>>>> "RT" <noway@xxxxxx> wrote in message
>>>>> news

9FB26CF-35DA-4FCC-81A7-9E40E3195B8A@xxxxxx
>>>>>> I am using WLPG from http://get.live.com . On my network, blue
>>>>>> screen only
>>>>>> happens on my main computer. Here are the specs as asked, see
>>>>>> attached.
>>>>>>
>>>>>>
>>>>>> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
>>>>>> message
>>>>>> news:OcHsF4rXIHA.4440@xxxxxx
>>>>>>> Could you clarify please - you said you have WLPG running on Vista
>>>>>>> machine, but also mentioned that you see blue screen on Vista 32.
>>>>>>> What is
>>>>>>> the difference between those two machines?
>>>>>>>
>>>>>>> Could you please get your system information for your machines?
>>>>>>> Go to Start > Right-click on Computer > Properties > copy all the
>>>>>>> information from System section.
>>>>>>>
>>>>>>> What version of WLPG you're trying to use? Did you install it from
>>>>>>> http://get.live.com?
>>>>>>>
>>>>>>> Please provide more details so we can help you.
>>>>>>>
>>>>>>> Thanks!
>>>>>>>
>>>>>>> "RT" <noway@xxxxxx> wrote in message
>>>>>>> news:7ACF37D9-5A77-45BE-AA9E-153D266183FB@xxxxxx
>>>>>>>> PAGE_FAULT_IN_NON_PAGED_AREA
>>>>>>>> 0x00000050 (x,x,dx)
>>>>>>>>
>>>>>>>> I cannot use Windows Live Photo Gallery in Vista 32. Just after
>>>>>>>> starting
>>>>>>>> a blue screen is generated, sometimes almost instantly, sometimes
>>>>>>>> after
>>>>>>>> clicking on something. I have tried uninstall and reinstall. I
>>>>>>>> have not
>>>>>>>> seen this blue screen (or any other) on my vista computer.
>>>>>>>>
>>>>>>>> Any ideas? I'd really like to get this up and running.
>>>>>>>>
>>>>>>>> RT
>>>>>>>
>>>>>>
>>>>

>

02-19-2008	#11 (permalink)
Galina Kolpatcheva \(MSFT\) n/a posts	Re: WLPG - Blue screens on Vista (PAGE_FAULT_IN_NON_PAGED_AREA) Ok, great! Thanks for the update! I hope you will enjoy using Windows Live Photo Gallery now! Galina "RT" <noway@xxxxxx> wrote in message news:6D2FF7FB-6E08-4B28-96FD-AE4F0387DC8D@xxxxxx Quote: > It was indeed a bad hard drive. All problems ceased once I cloned the old > drive to new hard drive. > > "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in > message news:u2GuJMEZIHA.4712@xxxxxx Quote: >> To get a smaller size dump file, please do the following: >> From Start menu, Right click on Computer > Properties > Advanced >> Properties Quote: >> > Advanced tab > Click Settings button under Setup and Recovery > make >> > sure >> you have 'Write an event to the system log' checked under System Failure Quote: >> > select 'small memory dump (64kb)' from Wright debugging information >> drop-down list. >> Minidump file location is %SystemRoot%\Minidump. >> >> The minidump will be created only at the crash time. >> >> Please send this file over e-mail. >> >> The fact that your hard drive having problems may be related to the >> crashes you see. >> If dump file is not created after the crash, that may mean the crash was >> caused by hard drive failure. >> >> You can also check Event Viewer under System logs for errors - hard drive >> failure may be listed there as well. >> >> Thanks, >> Galina >> >> >> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in >> message news:B95CAE6D-9929-4357-8464-35E8EE8C08EB@xxxxxx Quote: >>> We need a dump file that was generated at the time of crash. You can >>> find it in %system%windows directory., the name of file is memory.dmp. >>> Please do not post dmp file to the newsgroup, instead try sending it to >>> wlpgcust@xxxxxx. >>> >>> Also, let's take this discussion offline until the solution for the >>> issue is found. Please contact me over e-mail: wlpgcust@xxxxxx. >>> >>> Thanks, >>> Galina >>> >>> "RT" <noway@xxxxxx> wrote in message >>> news:B4D439A3-55A3-4250-BBA8-1F6940BA87B5@xxxxxx >>>> Downloading the latest video drivers made no difference. What kind of >>>> memory dump would you want? There are three kinds defined in >>>> system>advanced>startup and recovery. >>>> >>>> Possibly unrelated is the fact my main hard drive is starting to have >>>> problems. >>>> >>>> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in >>>> message news:uiaRQ04XIHA.1168@xxxxxx >>>>> The blue screen is most likely caused by the video card interacting >>>>> with some of the files you might added to the gallery. >>>>> >>>>> Please try updating your video card driver first. You may need to >>>>> check your video card manufacturer website for specific drivers for >>>>> Vista. >>>>> >>>>> Please let me know if this fixes the problem. If not, we will need you >>>>> to send us memory.dmp file from your system directory to determine >>>>> what causes the crash. >>>>> >>>>> Thanks, >>>>> Galina >>>>> >>>>> "RT" <noway@xxxxxx> wrote in message >>>>> news9FB26CF-35DA-4FCC-81A7-9E40E3195B8A@xxxxxx >>>>>> I am using WLPG from http://get.live.com . On my network, blue >>>>>> screen only >>>>>> happens on my main computer. Here are the specs as asked, see >>>>>> attached. >>>>>> >>>>>> >>>>>> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in >>>>>> message >>>>>> news:OcHsF4rXIHA.4440@xxxxxx >>>>>>> Could you clarify please - you said you have WLPG running on Vista >>>>>>> machine, but also mentioned that you see blue screen on Vista 32. >>>>>>> What is >>>>>>> the difference between those two machines? >>>>>>> >>>>>>> Could you please get your system information for your machines? >>>>>>> Go to Start > Right-click on Computer > Properties > copy all the >>>>>>> information from System section. >>>>>>> >>>>>>> What version of WLPG you're trying to use? Did you install it from >>>>>>> http://get.live.com? >>>>>>> >>>>>>> Please provide more details so we can help you. >>>>>>> >>>>>>> Thanks! >>>>>>> >>>>>>> "RT" <noway@xxxxxx> wrote in message >>>>>>> news:7ACF37D9-5A77-45BE-AA9E-153D266183FB@xxxxxx >>>>>>>> PAGE_FAULT_IN_NON_PAGED_AREA >>>>>>>> 0x00000050 (x,x,dx) >>>>>>>> >>>>>>>> I cannot use Windows Live Photo Gallery in Vista 32. Just after >>>>>>>> starting >>>>>>>> a blue screen is generated, sometimes almost instantly, sometimes >>>>>>>> after >>>>>>>> clicking on something. I have tried uninstall and reinstall. I >>>>>>>> have not >>>>>>>> seen this blue screen (or any other) on my vista computer. >>>>>>>> >>>>>>>> Any ideas? I'd really like to get this up and running. >>>>>>>> >>>>>>>> RT >>>>>>> >>>>>> >>>> >
My System Specs

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