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WLPG - Blue screens on Vista (PAGE_FAULT_IN_NON_PAGED_AREA)

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Old 02-11-2008   #21 (permalink)
Dale K
Guest
 

WLPG - Blue screens on Vista (PAGE_FAULT_IN_NON_PAGED_AREA)
nntp://msnews.microsoft.com/microsoft.public.windows.live.photogallery/
<nntp://msnews.microsoft.com/microsoft.public.windows.live.photogallery/
<F3AC348A6C564450A0423E2E71F5A711@xxxxxx>>
<F3AC348A6C564450A0423E2E71F5A711@xxxxxx>

nntp://msnews.microsoft.com/microsoft.public.windows.live.photogallery/
<nntp://msnews.microsoft.com/microsoft.public.windows.live.photogallery/
<7ACF37D9-5A77-45BE-AA9E-153D266183FB@xxxxxx>>
<7ACF37D9-5A77-45BE-AA9E-153D266183FB@xxxxxx>


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received an error:

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PAGE_FAULT_IN_NON_PAGED_AREA
0x00000050 (x,x,dx)

I cannot use Windows Live Photo Gallery in Vista 32. Just after starting
a
blue screen is generated, sometimes almost instantly, sometimes after
clicking on something. I have tried uninstall and reinstall. I have not
seen this blue screen (or any other) on my vista computer.

Any ideas? I'd really like to get this up and running.

RT




<http://services.newsgator.com/subscr...url=nntp%3a%2f
%2fmsnews.microsoft.com%2fmicrosoft.public.windows.live.photogallery%2f%
3c7ACF37D9-5A77-45BE-AA9E-153D266183FB%40microsoft.com%3e%0d> Related...





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My System SpecsSystem Spec
Old 02-18-2008   #22 (permalink)
RT
Guest
 

Re: WLPG - Blue screens on Vista (PAGE_FAULT_IN_NON_PAGED_AREA)
It was indeed a bad hard drive. All problems ceased once I cloned the old
drive to new hard drive.

"Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in message
news:u2GuJMEZIHA.4712@xxxxxx
Quote:

> To get a smaller size dump file, please do the following:
> From Start menu, Right click on Computer > Properties > Advanced
> Properties
Quote:

> > Advanced tab > Click Settings button under Setup and Recovery > make
> > sure
> you have 'Write an event to the system log' checked under System Failure >
> select 'small memory dump (64kb)' from Wright debugging information
> drop-down list.
> Minidump file location is %SystemRoot%\Minidump.
>
> The minidump will be created only at the crash time.
>
> Please send this file over e-mail.
>
> The fact that your hard drive having problems may be related to the
> crashes you see.
> If dump file is not created after the crash, that may mean the crash was
> caused by hard drive failure.
>
> You can also check Event Viewer under System logs for errors - hard drive
> failure may be listed there as well.
>
> Thanks,
> Galina
>
>
> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
> message news:B95CAE6D-9929-4357-8464-35E8EE8C08EB@xxxxxx
Quote:

>> We need a dump file that was generated at the time of crash. You can find
>> it in %system%windows directory., the name of file is memory.dmp.
>> Please do not post dmp file to the newsgroup, instead try sending it to
>> wlpgcust@xxxxxx.
>>
>> Also, let's take this discussion offline until the solution for the issue
>> is found. Please contact me over e-mail: wlpgcust@xxxxxx.
>>
>> Thanks,
>> Galina
>>
>> "RT" <noway@xxxxxx> wrote in message
>> news:B4D439A3-55A3-4250-BBA8-1F6940BA87B5@xxxxxx
Quote:

>>> Downloading the latest video drivers made no difference. What kind of
>>> memory dump would you want? There are three kinds defined in
>>> system>advanced>startup and recovery.
>>>
>>> Possibly unrelated is the fact my main hard drive is starting to have
>>> problems.
>>>
>>> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
>>> message news:uiaRQ04XIHA.1168@xxxxxx
>>>> The blue screen is most likely caused by the video card interacting
>>>> with some of the files you might added to the gallery.
>>>>
>>>> Please try updating your video card driver first. You may need to check
>>>> your video card manufacturer website for specific drivers for Vista.
>>>>
>>>> Please let me know if this fixes the problem. If not, we will need you
>>>> to send us memory.dmp file from your system directory to determine what
>>>> causes the crash.
>>>>
>>>> Thanks,
>>>> Galina
>>>>
>>>> "RT" <noway@xxxxxx> wrote in message
>>>> news9FB26CF-35DA-4FCC-81A7-9E40E3195B8A@xxxxxx
>>>>> I am using WLPG from http://get.live.com . On my network, blue screen
>>>>> only
>>>>> happens on my main computer. Here are the specs as asked, see
>>>>> attached.
>>>>>
>>>>>
>>>>> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
>>>>> message
>>>>> news:OcHsF4rXIHA.4440@xxxxxx
>>>>>> Could you clarify please - you said you have WLPG running on Vista
>>>>>> machine, but also mentioned that you see blue screen on Vista 32.
>>>>>> What is
>>>>>> the difference between those two machines?
>>>>>>
>>>>>> Could you please get your system information for your machines?
>>>>>> Go to Start > Right-click on Computer > Properties > copy all the
>>>>>> information from System section.
>>>>>>
>>>>>> What version of WLPG you're trying to use? Did you install it from
>>>>>> http://get.live.com?
>>>>>>
>>>>>> Please provide more details so we can help you.
>>>>>>
>>>>>> Thanks!
>>>>>>
>>>>>> "RT" <noway@xxxxxx> wrote in message
>>>>>> news:7ACF37D9-5A77-45BE-AA9E-153D266183FB@xxxxxx
>>>>>>> PAGE_FAULT_IN_NON_PAGED_AREA
>>>>>>> 0x00000050 (x,x,dx)
>>>>>>>
>>>>>>> I cannot use Windows Live Photo Gallery in Vista 32. Just after
>>>>>>> starting
>>>>>>> a blue screen is generated, sometimes almost instantly, sometimes
>>>>>>> after
>>>>>>> clicking on something. I have tried uninstall and reinstall. I
>>>>>>> have not
>>>>>>> seen this blue screen (or any other) on my vista computer.
>>>>>>>
>>>>>>> Any ideas? I'd really like to get this up and running.
>>>>>>>
>>>>>>> RT
>>>>>>
>>>>>
>>>
My System SpecsSystem Spec
Old 02-19-2008   #23 (permalink)
Galina Kolpatcheva \(MSFT\)
Guest
 

Re: WLPG - Blue screens on Vista (PAGE_FAULT_IN_NON_PAGED_AREA)
Ok, great! Thanks for the update! I hope you will enjoy using Windows Live
Photo Gallery now!

Galina

"RT" <noway@xxxxxx> wrote in message
news:6D2FF7FB-6E08-4B28-96FD-AE4F0387DC8D@xxxxxx
Quote:

> It was indeed a bad hard drive. All problems ceased once I cloned the old
> drive to new hard drive.
>
> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
> message news:u2GuJMEZIHA.4712@xxxxxx
Quote:

>> To get a smaller size dump file, please do the following:
>> From Start menu, Right click on Computer > Properties > Advanced
>> Properties
Quote:

>> > Advanced tab > Click Settings button under Setup and Recovery > make
>> > sure
>> you have 'Write an event to the system log' checked under System Failure
Quote:

>> > select 'small memory dump (64kb)' from Wright debugging information
>> drop-down list.
>> Minidump file location is %SystemRoot%\Minidump.
>>
>> The minidump will be created only at the crash time.
>>
>> Please send this file over e-mail.
>>
>> The fact that your hard drive having problems may be related to the
>> crashes you see.
>> If dump file is not created after the crash, that may mean the crash was
>> caused by hard drive failure.
>>
>> You can also check Event Viewer under System logs for errors - hard drive
>> failure may be listed there as well.
>>
>> Thanks,
>> Galina
>>
>>
>> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
>> message news:B95CAE6D-9929-4357-8464-35E8EE8C08EB@xxxxxx
Quote:

>>> We need a dump file that was generated at the time of crash. You can
>>> find it in %system%windows directory., the name of file is memory.dmp.
>>> Please do not post dmp file to the newsgroup, instead try sending it to
>>> wlpgcust@xxxxxx.
>>>
>>> Also, let's take this discussion offline until the solution for the
>>> issue is found. Please contact me over e-mail: wlpgcust@xxxxxx.
>>>
>>> Thanks,
>>> Galina
>>>
>>> "RT" <noway@xxxxxx> wrote in message
>>> news:B4D439A3-55A3-4250-BBA8-1F6940BA87B5@xxxxxx
>>>> Downloading the latest video drivers made no difference. What kind of
>>>> memory dump would you want? There are three kinds defined in
>>>> system>advanced>startup and recovery.
>>>>
>>>> Possibly unrelated is the fact my main hard drive is starting to have
>>>> problems.
>>>>
>>>> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
>>>> message news:uiaRQ04XIHA.1168@xxxxxx
>>>>> The blue screen is most likely caused by the video card interacting
>>>>> with some of the files you might added to the gallery.
>>>>>
>>>>> Please try updating your video card driver first. You may need to
>>>>> check your video card manufacturer website for specific drivers for
>>>>> Vista.
>>>>>
>>>>> Please let me know if this fixes the problem. If not, we will need you
>>>>> to send us memory.dmp file from your system directory to determine
>>>>> what causes the crash.
>>>>>
>>>>> Thanks,
>>>>> Galina
>>>>>
>>>>> "RT" <noway@xxxxxx> wrote in message
>>>>> news9FB26CF-35DA-4FCC-81A7-9E40E3195B8A@xxxxxx
>>>>>> I am using WLPG from http://get.live.com . On my network, blue
>>>>>> screen only
>>>>>> happens on my main computer. Here are the specs as asked, see
>>>>>> attached.
>>>>>>
>>>>>>
>>>>>> "Galina Kolpatcheva (MSFT)" <galinak@xxxxxx> wrote in
>>>>>> message
>>>>>> news:OcHsF4rXIHA.4440@xxxxxx
>>>>>>> Could you clarify please - you said you have WLPG running on Vista
>>>>>>> machine, but also mentioned that you see blue screen on Vista 32.
>>>>>>> What is
>>>>>>> the difference between those two machines?
>>>>>>>
>>>>>>> Could you please get your system information for your machines?
>>>>>>> Go to Start > Right-click on Computer > Properties > copy all the
>>>>>>> information from System section.
>>>>>>>
>>>>>>> What version of WLPG you're trying to use? Did you install it from
>>>>>>> http://get.live.com?
>>>>>>>
>>>>>>> Please provide more details so we can help you.
>>>>>>>
>>>>>>> Thanks!
>>>>>>>
>>>>>>> "RT" <noway@xxxxxx> wrote in message
>>>>>>> news:7ACF37D9-5A77-45BE-AA9E-153D266183FB@xxxxxx
>>>>>>>> PAGE_FAULT_IN_NON_PAGED_AREA
>>>>>>>> 0x00000050 (x,x,dx)
>>>>>>>>
>>>>>>>> I cannot use Windows Live Photo Gallery in Vista 32. Just after
>>>>>>>> starting
>>>>>>>> a blue screen is generated, sometimes almost instantly, sometimes
>>>>>>>> after
>>>>>>>> clicking on something. I have tried uninstall and reinstall. I
>>>>>>>> have not
>>>>>>>> seen this blue screen (or any other) on my vista computer.
>>>>>>>>
>>>>>>>> Any ideas? I'd really like to get this up and running.
>>>>>>>>
>>>>>>>> RT
>>>>>>>
>>>>>>
>>>>
>
My System SpecsSystem Spec
 
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