Vista - TV tuner

**sooty1892** · 06-05-2009

Hi
I bought a Compro Videomate Vista E700 tv tuner and plugged it in and it cant find any channels, even when it is plugged into an aerial on the roof.
any help would be grateful
Thanks

**UKMedia** · 06-06-2009

Quote: Originally Posted by sooty1892

Hi
I bought a Compro Videomate Vista E700 tv tuner and plugged it in and it cant find any channels, even when it is plugged into an aerial on the roof.
any help would be grateful
Thanks

Hi

Have you re-configured VMC for your new tuner and checked that the program guide data is correct?

Regards
UKMedia

**sooty1892** · 06-08-2009

Hi UKMedia
Thanks for your reply but im not brilliant with computers so can you please tell me what the VMC is and how to configure it?
Thanks

**UKMedia** · 06-09-2009

Quote: Originally Posted by sooty1892

Hi UKMedia
Thanks for your reply but im not brilliant with computers so can you please tell me what the VMC is and how to configure it?
Thanks

Hi

Sorry if I didn't make it clear. Try this:

Press 'Start', All programs, and select 'Vista Media Centre' (VMC)
Within VMC, move down the list until 'Tasks' is selected and then click on 'Settings'
Click on TV
Click on 'Set Up TV Signal' and follow the wizard.

Let me know how you get on.

Regards
UKMedia

**sooty1892** · 06-09-2009

Thanks for the help but unfortunantly that hasn't worked either.
I've also tried uninstalling the software and installing it again but that hasn't worked.
Any more ideas would be much appreciated

**UKMedia** · 06-09-2009

Quote: Originally Posted by sooty1892

Thanks for the help but unfortunantly that hasn't worked either.
I've also tried uninstalling the software and installing it again but that hasn't worked.
Any more ideas would be much appreciated

Okay, idea 2!!

If you go into Control Panel>Device Manager do you see your tuner card and if so is it reporting it as okay within it's properties?

Also, have you tried downloading the latest driver from the web site:

http://www.comprousa.com/en/download/ve700.html

Regards
UKMedia

**sooty1892** · 06-09-2009

Hi
I have downloaded the latest driver from the webiste and it still doesn't work.
I also checked the status of the drivers and there are working properly according to the properties menu.

**UKMedia** · 06-10-2009

Quote: Originally Posted by sooty1892

Hi
I have downloaded the latest driver from the webiste and it still doesn't work.
I also checked the status of the drivers and there are working properly according to the properties menu.

Ok - Idea 3

Have you tried a normal TV connected to the Aerial? Have you the opportunity to try the tuner in another PC?

Regards
UK Media

**sooty1892** · 06-10-2009

Hi
Yes, I have tried plugging a digital tv into the aerial which I am using and it works fine picking up all the channels. Unfortunatley I don't have another computer to try the tv tuner in.
I am still puzzled why it's not working
Any more ideas?

**Ex_Brit** · 06-10-2009

It seems to be a universal problem. Some theories suggest certain security software treats WMC as a network device when it isn't. Dell Forums is full of complaints about the same thing.

I can only get it to work sometimes, it seems to depend on its mood, not kidding.

06-05-2009	#1 (permalink)
sooty1892 Vista Home Premium 32bit 34 posts	TV tuner Hi I bought a Compro Videomate Vista E700 tv tuner and plugged it in and it cant find any channels, even when it is plugged into an aerial on the roof. any help would be grateful Thanks
My System Specs

06-06-2009	#2 (permalink)
UKMedia Windows 7 Ultimate 32Bit (Build 7600) 70 posts	Re: TV tuner Quote: Originally Posted by sooty1892 Hi I bought a Compro Videomate Vista E700 tv tuner and plugged it in and it cant find any channels, even when it is plugged into an aerial on the roof. any help would be grateful Thanks Hi Have you re-configured VMC for your new tuner and checked that the program guide data is correct? Regards UKMedia
My System Specs

06-08-2009	#3 (permalink)
sooty1892 Vista Home Premium 32bit 34 posts	Re: TV tuner Hi UKMedia Thanks for your reply but im not brilliant with computers so can you please tell me what the VMC is and how to configure it? Thanks
My System Specs

06-09-2009	#4 (permalink)
UKMedia Windows 7 Ultimate 32Bit (Build 7600) 70 posts	Re: TV tuner Quote: Originally Posted by sooty1892 Hi UKMedia Thanks for your reply but im not brilliant with computers so can you please tell me what the VMC is and how to configure it? Thanks Hi Sorry if I didn't make it clear. Try this: Press 'Start', All programs, and select 'Vista Media Centre' (VMC) Within VMC, move down the list until 'Tasks' is selected and then click on 'Settings' Click on TV Click on 'Set Up TV Signal' and follow the wizard. Let me know how you get on. Regards UKMedia
My System Specs

06-09-2009	#5 (permalink)
sooty1892 Vista Home Premium 32bit 34 posts	Re: TV tuner Thanks for the help but unfortunantly that hasn't worked either. I've also tried uninstalling the software and installing it again but that hasn't worked. Any more ideas would be much appreciated
My System Specs

06-09-2009	#6 (permalink)
UKMedia Windows 7 Ultimate 32Bit (Build 7600) 70 posts	Re: TV tuner Quote: Originally Posted by sooty1892 Thanks for the help but unfortunantly that hasn't worked either. I've also tried uninstalling the software and installing it again but that hasn't worked. Any more ideas would be much appreciated Okay, idea 2!! If you go into Control Panel>Device Manager do you see your tuner card and if so is it reporting it as okay within it's properties? Also, have you tried downloading the latest driver from the web site: http://www.comprousa.com/en/download/ve700.html Regards UKMedia Last edited by UKMedia; 06-09-2009 at 02:53 PM.. Reason: Adding driver link
My System Specs

06-09-2009	#7 (permalink)
sooty1892 Vista Home Premium 32bit 34 posts	Re: TV tuner Hi I have downloaded the latest driver from the webiste and it still doesn't work. I also checked the status of the drivers and there are working properly according to the properties menu.
My System Specs

06-10-2009	#8 (permalink)
UKMedia Windows 7 Ultimate 32Bit (Build 7600) 70 posts	Re: TV tuner Quote: Originally Posted by sooty1892 Hi I have downloaded the latest driver from the webiste and it still doesn't work. I also checked the status of the drivers and there are working properly according to the properties menu. Ok - Idea 3 Have you tried a normal TV connected to the Aerial? Have you the opportunity to try the tuner in another PC? Regards UK Media
My System Specs

06-10-2009	#9 (permalink)
sooty1892 Vista Home Premium 32bit 34 posts	Re: TV tuner Hi Yes, I have tried plugging a digital tv into the aerial which I am using and it works fine picking up all the channels. Unfortunatley I don't have another computer to try the tv tuner in. I am still puzzled why it's not working Any more ideas?
My System Specs

06-10-2009	#10 (permalink)
Ex_Brit Vista Ultimate SP2/Windows 7 Ultimate x64 524 posts	Re: TV tuner It seems to be a universal problem. Some theories suggest certain security software treats WMC as a network device when it isn't. Dell Forums is full of complaints about the same thing. I can only get it to work sometimes, it seems to depend on its mood, not kidding.
My System Specs

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