Vista - Find Album Info doesn't work on Windows Media Player

On my WMP, when I right-click on a song and then click on find album info, it says "You must be connected to the Internet to update information about the Audio CD you have selected" even though I am connected. I don't understand why it is saying this. Is this common? Can anyone help me fix this problem?

Hello Green Ranger,
Have you checked your firewall settings ?.
Take a look and see if you can add WMP to the exceptions list.
Also , in WMP options, check that the option to update from the web is enabled.
Hope this helps, post your results, thanks.

Hello, thanks for your reply. I checked the firewall settings and WMP options and everything seemed to be as it should be, but I still have the problem.

Have you got any more possible solutions? Could reinstalling WMP fix the issue? Thanks for the help anyway.

What are your security setting in IE, are they all set to default, (it's a cookie thing), take a look at the privacy tab in,
IE.
Tools.
Internet options.
Privacy.
Just check that it is at it's default setting.
Take a look and post your results, thanks.

I too have the same problem. I have reset all security and privacy settings in IE to their default settings and even turned off the firewall and still get the same error message "This program cannot display the webpage". This is very frustrating.

All of the possible causes listed I have covered except of course the possibility of the webpage being down and since I do not know what webpage is being addressed Then I cannot even check that out.

I really hope someone can help us.

Thanks!

Still got the problem, I checked everything and it's all at default. Is there anything else I can try?

How old is the CD...some WMP online database doesnt always work with older CDs. Just an FYI.

It's not a CD, it's anything. Any song I click on to get album info, the same thing comes up that I'm not connected.