Hi all,

I'm new to the forums and apologize if there is a similar thread, but my problem seems to be different to the others.
Quite simply my WMP works fine, I can listen to music etc but when I want to go to options (tools>options) the player freezes and stops working. I have attached the event log but don't really know what to do with it, as much as I'd like to I'm not that good with advanced computer stuff. Apparently there's a problem with ntdll.dll

I'd appreciate any help.
Thanks =)

Hi and thank you both for your replies.
A system restore would be unpractical because the problem started a few weeks ago and as I don't use the options that often I wouldn't know when it actually started. Plus I have installed a few things since then and updated my drivers so I wouldn't want to uninstall all that.

kesume as this file contains kernel functions I recon it's fairly important so it should disrupt other processes. I checked and Word did stop working for some time yesterday with a ntdll.dll error (see attachment) although I did get another error with a faulty mso.dll. Any idea on what I should do to repair this .dll?

I also have a much bigger problem related to my external hard drive which is described accurately in this thread BSOD when transfering Large files to external HD (I have the same error message and same external hdd) but it's a different problem as far as I can tell and I'm just mentioning it in case anyone makes a connection to this dll as the solution hasn't worked for me.

Please let me know your suggestions.

Hey I'm running the sfc right now I ran it not so long ago but we'll see if it brings up anything. I have the full version of vista installed although I didn't get the recovery disks so I burned a disk with an ISO image I found online. Although it will not reinstall vista if needed I can use it to run the repair tools and that got me out of a tight spot a while ago. Hope that helps.

Hey kesume. Yes I do have Office 2007 at the time of the error it would just stop working when I wanted to close the window. But it just lasted about 30min and is now back to normal. Go figure.
I would like to uninstall and reinstall it but how do you uninstall WMP? It's not listed in the Uninstall program window of the control panel and when I go on the microsoft site I can only download wmp11 for xp sp2, which cannot be installed when I run it because it's an older version than the one I have.
There are no caution flags in device manager and I have updated my drivers using a program called SlimDrivers 2 days ago, it found about 12 updates available. However I did a system restore after installing these drivers because one of them didn't install correctly, and when I run SLimDrivers again it doesn't detect them as needing updates so I'm not quite sure if the updates are still installed or if the drivers have been restored but are no longer detected by SLimdrivers. Anyways it does seem as if they're up to date.