Hi

Having uninstalled Office 2007 on my Windows Vista 64-bit machine, I have been trying without success to install Office 2010 Pro 32-bit. Installation presents no difficulty but upon opening any of the programs within the suite, the installation screen appears to setup again followed by Office wanting to configure itself. This is very frustrating when you want to open a program quickly and until these screens finish upon opening Outlook, it refuses to send or receive. This continues again and again after each program closure and restarting.

Interestingly by cancelling them out by clicking "x", they do cancel leaving the program ready to use - but this shouldn't be necessary.

I believe this is a registry problem associated with the previous installation of Office 2007. I have uninstalled Office 2010 many times now, used Microsoft Fixit to clear all the previous traces of Office 2010 after uninstalling (even tried using the version for Office 2007, but it refuses to work saying that it's not compatible with my operating system!) and tried to clear all traces of "Office" from the registry, rebooting each time and then trying to reinstall Office 2010.

The same problem ensues.

Again interestingly installation always remembers my settings and data files for Outlook - proving that there is still something in the system before installing as otherwise how does it rember these and of course the whereabouts in my system of the .pst files, which are not in the usual place?

Something seems wrong here - I have read others with this problem, have searched here but before going to Microsoft about this, I am asking if there is anyone on this forum, which seems dedicated to Office, who can help me fix this problem.

TIA

Paul

Thanks for that - have read it already, apart from the fact that I can uninstall from Control Panel without difficulty, the manual procedures here have not helped me

Paul

Ok in the absence of anything positive here, I will reluctantly seek advice from Microsoft but exactly what help they can offer other than the futile stuff I have read on their websites will be limited IMHO - ohh well, seems I will revert back to Office 2007.

Paul

Is that supposed to be a constructive response? Would I be prepared to go back to Microsoft if my copy was not perfectly legal? That is not what I expected from such a so called "senior member".

Sheesh

Thanks Richard - you have been very helpful in the past with a problem I had regarding my RAID setup and Dual Booting problem.

For some reason I cannot go back in System Restore - I created a restore point manually before uninstalling Office 2007 but after my initial problems after installing Office 2010, I tried to restore but the system did not let me. Now I see that for some other reason my manually created restore point has disappeared

So this would rule out Revo for Office 2007. This has been uninstalled and I could easily uninstall Office 2010 once more and run Microsoftfixit for 2010 but then what? The earlier version of the fixit program for 2003/2007 versions of Office does not work.

I have heard of CCleaner but not sure how it works, what it does and what I should do.

It's obvious that Office somehow is remembering my Outlook settings as after installation of 2010 and opening Outlook, I don't have to manually reset my Outlook account settings, everything appears as before uninstallation. Remember I did do a manual search of the registry using the regedit command and deleting everything to do with Office 10/11/12/14 along with everything else associate with the search string "Office" which I knew was to do with Microsoft Office and still I am having problems.

As stated before I have read of countless others with this problem and yet there is nothing about anywhere which seems to help. I am sure this is a registry problem though.

Maybe Richard you guide me once more here?

Paul