Vista - Not able to send a hyperlink any more

05-16-2008

Hi - hope someone can help a computer dunce!

I used to be able to send out a hyperlink within an e-mail when someone has
requested information , but something has happened to stop it being sent now.

I get the following message:

An unknown error has occurred. Subject 'Here is the information you
requested', Account: 'mail.virgin.net', Server: 'localhost', Protocol: SMTP,
Server Response: '554 5.7.1 Requested action not taken: Message was spam or
contained virus', Port: 7362, Secure(SSL): No, Server Error: 554, Error
Number: 0x800CCC6F

I have done full virus checks, even changed virus scan companies but that
doesn't seem to be the problem. Someone told me it might be a setting issue
within my e-mail programme

If anyone has any ideas, I'd be most grateful, and a step by step guide to
what to try would be really helpful

05-16-2008

"David" <David@xxxxxx> wrote in message
news:CCF15C7E-B13C-44EC-A787-EDCADBE1FA70@xxxxxx

Quote:

> Hi - hope someone can help a computer dunce!
>
> I used to be able to send out a hyperlink within an e-mail when someone
> has
> requested information , but something has happened to stop it being sent
> now.
>
> I get the following message:
>
>
> An unknown error has occurred. Subject 'Here is the information you
> requested', Account: 'mail.virgin.net', Server: 'localhost', Protocol:
> SMTP,
> Server Response: '554 5.7.1 Requested action not taken: Message was spam
> or
> contained virus', Port: 7362, Secure(SSL): No, Server Error: 554, Error
> Number: 0x800CCC6F
>
> I have done full virus checks, even changed virus scan companies but that
> doesn't seem to be the problem. Someone told me it might be a setting
> issue
> within my e-mail programme
>
> If anyone has any ideas, I'd be most grateful, and a step by step guide to
> what to try would be really helpful

Have you contacted your ISP (Virgin?) for assistance? It looks like the
error message was generated by Virgin's SMTP server.

05-16-2008	#1 (permalink)
David n/a posts	Not able to send a hyperlink any more Hi - hope someone can help a computer dunce! I used to be able to send out a hyperlink within an e-mail when someone has requested information , but something has happened to stop it being sent now. I get the following message: An unknown error has occurred. Subject 'Here is the information you requested', Account: 'mail.virgin.net', Server: 'localhost', Protocol: SMTP, Server Response: '554 5.7.1 Requested action not taken: Message was spam or contained virus', Port: 7362, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F I have done full virus checks, even changed virus scan companies but that doesn't seem to be the problem. Someone told me it might be a setting issue within my e-mail programme If anyone has any ideas, I'd be most grateful, and a step by step guide to what to try would be really helpful
My System Specs

05-16-2008	#2 (permalink)
PvdG42 n/a posts	Re: Not able to send a hyperlink any more "David" <David@xxxxxx> wrote in message news:CCF15C7E-B13C-44EC-A787-EDCADBE1FA70@xxxxxx Quote: > Hi - hope someone can help a computer dunce! > > I used to be able to send out a hyperlink within an e-mail when someone > has > requested information , but something has happened to stop it being sent > now. > > I get the following message: > > > An unknown error has occurred. Subject 'Here is the information you > requested', Account: 'mail.virgin.net', Server: 'localhost', Protocol: > SMTP, > Server Response: '554 5.7.1 Requested action not taken: Message was spam > or > contained virus', Port: 7362, Secure(SSL): No, Server Error: 554, Error > Number: 0x800CCC6F > > I have done full virus checks, even changed virus scan companies but that > doesn't seem to be the problem. Someone told me it might be a setting > issue > within my e-mail programme > > If anyone has any ideas, I'd be most grateful, and a step by step guide to > what to try would be really helpful Have you contacted your ISP (Virgin?) for assistance? It looks like the error message was generated by Virgin's SMTP server.
My System Specs

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