BSOD - probably related to Network Store Interface Service

B

Bhimasena

New Member
Hi!

I am currently facing an issue with constant BSOD a few seconds after Windows startup. After eliminating most services in safe mode, it seems that whenever I start the OS with Network Store Interface Service disabled, the system works fine (put aside minor inconvenience of totally lacking network connectivity).

Last night I was troubleshooting a problem of a game not being able to connect to a server. Following the FAQs I changed some network card properties (disabled offload for TCP,UDP and IPv4). That issue was finally resolved by adding the application as allowed to Windows Firewall settings. Everything worked fine then. The crashes started after reboot.

I tried uninstalling network card, which caused all the settings to reset to default when it was reinstalled by PnP, but it did not help.

Also, sometimes the system would seem stable after startup, but simple right click on network icon in system tray triggered BSOD in 100% cases.

BSOD info:
SYSTEM_SERVICE_EXCEPTION, 0x0000003b
Exception code: 0xc0000005

I am running Vista Ultimate x64 with SP1.
 

My Computer

System One

Hello Bhimasena, and welcome to the forums, :party:

A quick search around points to this error being caused by a misbehaved driver trying to access protected memory, most examples have pointed to graphics drivers but could of course be related to Network drivers,

you may want to try to get the latest drivers from the network card manufacturers website, the database used by MS is often out of date, as things move so quickly in drivers at the moment, so the update drivers option in device manager will often say drivers are the latest when newer items exist,

if possible I would also try to fit an alternate NIC temporarily to see if that solves the issue (that does assume of course that you have access to such things)

this site is a useful resource for BSOD errors

Troubleshooting Windows STOP Messages

Not a nice simple answer I'm afraid but hopefully may point in the right direction
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
Hi, Nigel!
Cheers for the welcome and the speedy reply!

I am highly sceptical about the possibility of driver version being the cause for the crashes. I have looked up m/b manufacturer site for LAN drivers, the latest version was issued in March 2007, so the driver version that I have istalled can not be much older (it was a newest revision of the m/b). I am not able to check it for sure at this moment since it is my home PC that is failing, and I am at work now.

Now, could the driver "become" corrupt? Could reinstalling it from manufacturer CDs help? There was not a single issue with network connectivity on this PC since I bought it some 16 months ago.
 

My Computer

System One

Hi Bhimasena

Agree with the drivers unlikely to be that different, though is unusual that nothing has changed in that long a time.

Was not totally clear from your original post that this is a recent issue. just thinking that if it is only a few days that a system restore to before it started may be the way to go.

another option would be a System File check.

http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html?filter

I always use the /verifyonly switch first so as to be careful

Another thing to check is MS updates around the time the issue started, It's not unknown for these to cause problems with previously working systems. may be worth checking the MS update site for any Known issues with your hardware and particular updates, although a system restore should solve these issues they will probably come back when update re-installs them

Any file may become corrupted for all sorts of reasons so if the above is not possible then a complete un-install of the drivers and a re-install from the disk or manufacturers website may cure things. Have had too many issues with MS driver store to totally trust it.

hope this helps
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
The issue is very recent: as I wrote, it all happened after I touched some network adapter settings last night.

I was not aware of SFC utility, will sure give it a try.
Is there something similar to check registry integrity (built-in tool, not a third party product)?

If all that does not help I think I could try repair installation as well.
 

My Computer

System One

Hi Bhimasena

Not sure of an inbuilt tool for registry check but there may well be something included in the repair console on the install DVD.

if it is that recent I think a System restore is the way to go as this will repair the registry as well as any other glitches. obviously when doing a restore the quicker you can do this the less likely is the Collateral damage to other items which you may have changed since the restore point chosen.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
Hi Bhimasena,

Yes that does make things a little more difficult, :( as any registry integrity checker would also rely on the System Restore Data

can only suggest the SFC and the re-install of the drivers options

if you do have to go with a repair install have a look at Shawn's tutorial which gives a lot of useful advice and info and should help make it as painless as possible.

http://www.vistax64.com/tutorials/88236-repair-install-vista.html

hope you get everything sorted
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
An update:

After all it appears that the drivers I had installed were indeed from MS.
I have updated them. However I do not think the problem was with the network adapter after all - the problem remained even when I disabled it in BIOS.

The problem was finally resolved when I uninstalled the WAN Miniport (SSTP) device (probably disabling it would have been enough).
 

My Computer

System One

Hi Bhimasena,

glad to see you're sorted :D

Isn't hindsight a wonderful thing a quick search on Wan Miniport problems brings up quite a few hits where this is causing problems and removing the driver is the cure
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
You must log in or register to reply here.
Back
Top