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Vista - Internet problems

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Old 06-23-2009   #1 (permalink)


Vista
 
 

Internet problems

I have frequent internet problems. Either you get "website unavailable", which if you hit refresh several times- sometimes resolves itself. Other times a computer restart is the only fix. Even other times, the "online" light on my modem goes off and I have to unplug the modem -- wait -- and sometimes that fixes it. How do I know if I need a new modem or if it is a software problem? I am using Internet Explorer, Vista and a Motorola modem.

My System SpecsSystem Spec
Old 06-23-2009   #2 (permalink)


Windows 7 RTM 64-bit
 
 

Re: Internet problems

Hi Sarah and Welcome to the Forum. Seems like an intermittent problem. Did you speak to your ISP about it? Also, which antivirus program are you using?
My System SpecsSystem Spec
Old 06-23-2009   #3 (permalink)


Vista
 
 

Re: Internet problems

Yes I have spoken to them more than once. They always reply that things look ok from their end as far as my service goes. I am using Trend Micro.
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Old 06-23-2009   #4 (permalink)


Windows 7 RTM 64-bit
 
 

Re: Internet problems

When you turn on your computer, at the manufacturer logo(before Vista logo), keep tapping F8 key and then select safe mode with networking option. then see if you have the same issue. Likely, its been caused by Trendmicro. but doing the above mentioned step will confirm what's causing the issue.
My System SpecsSystem Spec
Old 06-23-2009   #5 (permalink)


Vista
 
 

Re: Internet problems

I'll try that right now and will let you know!
My System SpecsSystem Spec
Old 06-23-2009   #6 (permalink)


Vista
 
 

Re: Internet problems

Ok -- tried safe mode. Immediately internet did not work. Any other suggestions?
My System SpecsSystem Spec
Old 06-23-2009   #7 (permalink)


Windows 7 RTM 64-bit
 
 

Re: Internet problems

Ty safe mode with networking.
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Old 06-23-2009   #8 (permalink)


Vista
 
 

Re: Internet problems

That did work. Should I stay in this mode to see if I have any more problems? If no more problems, do you suggest I switch antivirus? If so, what do you recommend?

Also, just noticed I am running Vista 32 not 64. Don't know if that makes a difference or not.

Thanks
My System SpecsSystem Spec
Old 06-23-2009   #9 (permalink)


Windows 7 RTM 64-bit
 
 

Re: Internet problems

32 bit or 64 bit wont make any difference. Your Trend Micro firewall is causing this issue. Just uninstall trend micro and reinstall it and update it. It should start working.
My System SpecsSystem Spec
Old 06-23-2009   #10 (permalink)


Vista
 
 

Re: Internet problems

Thanks so much for your help!! I will give it a shot.
My System SpecsSystem Spec
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