If you're getting an internet connection in safe mode, then I would believe that there is some program preventing you from accessing the internet...

Try this: You have McAfee right? There was recently a bad update released that disabled internet access for some of it's users. Can you open the main McAfee console (in Taskbar) click "About" and tell me what the DAT version is?



Report back with the DAT version, and then we can go from there

Hi the troubleshoot,
Before you spend too much more time on this - I tried once again rebooting is safe mode, and it found the internet OK, as it did earlier today. I then rebooted in normal mode, and now it has found the internet in safe mode too! I did nothing else to change anything. I hate intermitten faults. I'd almost rather it stayed broken, as I now have no faith when it might fall over again. So if you do have any clever ideas, please pass them on, but otherwise, many thanks for your suggetsions. I hope I don't need to bother you again.
John

Still check the McAfee DAT version, this is a mass user issue... If you're internet hasn't reacted this way before, something changed. No bother, hope you report back

Sorry, our meassages crossed. Just after I sent mine, yours arrived.

My McAfee is build 15.0.302, DAT version 6807

That is the reason, the bad version is reported as 6807. I found your problem.

Read this, follow the steps and then PLEASE report back: You have no Internet access and/or see error messages from McAfee on your computer

It really looks like you spotted it. Well done. Now I have an internet connection my McAfee told me there is a problem with updating my software. Then I received your message.

I am having to uninstall and reinstall McAfee, because although I now have an internet connection, their site to allow me to download their McAfee Virtual Technician is unavailable.

I am now trying to download the McAfee software to reinstall it, and I keep getting a page unavailable message. I assume so may people are having to go theough this it's just crashing their site. What abysmal service. I'm going to give up on McAfee and switch to AVG. I'll certainly never recommend McAfee to anyone ever again.

I realise McAfee are nothing to do with you, and really appreciate your help. If you'd like me to confirm success with AVG tomorrow, please just reply to me. I'm giving up now - it's getting late here in the UK.

Best regards

John

No problem, glad I could help! Definitely report back, I want to make sure everything ends up working OK for you.

I ended up having three computers of my own with disabled updates and had to perform the repair a few days ago. It didn't cause the internet to go out luckily.

Also feel free to give me some Rep (icon in the middle of the three on top left of my posts.)

Thanks!
Nick

Holy cow! I was just about to make a lengthy post with all the stuff I've tried to diagnose/troubleshoot the same problem. I have the same DAT version of McAfee too. Off to the McAfee site.

Thank you!

We have same problem but solved thanks.