Hi Bruce,
We can try few steps to check if services are enabled, follow the below mentioned steps:
Step 1:
Go to Control Panel -> Network and Sharing Connections.
Click View Status of the Local Area Connection.
Step 2:
Click Properties.
Step 3:
Make sure that following services, protocols are enabled and set up properly.
Note: Default configuration is recommended.
• Minimum Components:
1. Client for Microsoft Networks.
2. File and Printer Sharing for Microsoft Networks.
3. Internet Protocol Version 4 (TCP/IPv4).
• Recommended Services, if supported:
1. QoS Packet Scheduler.
2. Internet Protocol Version 6 (TCP/IPv6).
• Vista Components:
1. Link-Layer Topology Discovery Mapper I/O Driver.
2. Link-Layer Topology Discovery Responder.
Step 4:
After configuring the Local Connection Properties, proceed by:
• Enable File Sharing.
• Proceed to the Windows Firewall.
Step 5:
Click Change Settings.
Step 6:
A. Make sure that the Firewall is “Enabled” and Don't Allow Exceptions is “Disabled” unless the computer is located within an unsecured network.
B. Click on the Exceptions Tab when finished.
Step 7:
Enable File and Printer Sharing on the Exception List.
If issue persists, run SFC scannow and check if it fixes any corruption, use the following link for detailed instructions:
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
Please revert back for clarification.