Re: Vista Can't connect with IE 8 - says not responding

03-07-2008

(cross-post added to OC Firewall)
"Midas" <Midas@xxxxxx> wrote in message
news:23393125-7D6C-4DBD-82E5-12B06D390C9A@xxxxxx

	Quote:
	> IE 8 downloaded fine - however can't connect to the internent, says IE 8 not > responding. I can use Microsoft money and update so I have a internet > connection.

	Quote:
	> When I go to safe mode IE 8 works fine.

That could be a symptom that you are running something in normal mode
which is interfering. You could try using Task Manager, Process Explorer
or even tasklist (in a cmd window) to capture a list of active processes
each time and figure out which ones aren't being run in safe mode.
Then try preventing them from running in normal mode and see if that
changes your symptom.

	Quote:
	> I tried unistalling and installing 3 times.

That would be testing the hypothesis that you had an installation problem. ; )

	Quote:
	> I use Windows Live One Care as my only firewall - any ideas?

Perhaps that is what wouldn't be running in safe mode? <EG>

Try asking Live One Care NG if there are any diagnostics in it
which would help clarify how far IE's requests are getting?

	Quote:
	> New HP computer 4 weeks old - I do not have sp1 on it ...

Good luck

Robert Aldwinckle
---

03-08-2008

"Robert Aldwinckle" <robald@xxxxxx> wrote:

Quote:

>(cross-post added to OC Firewall)
>"Midas" <Midas@xxxxxx> wrote in message
>news:23393125-7D6C-4DBD-82E5-12B06D390C9A@xxxxxx

	Quote:
	>> IE 8 downloaded fine - however can't connect to the internent, says IE 8 not >> responding. I can use Microsoft money and update so I have a internet >> connection.

>

	Quote:
	>> When I go to safe mode IE 8 works fine.

>
>
>That could be a symptom that you are running something in normal mode
>which is interfering. You could try using Task Manager, Process Explorer
>or even tasklist (in a cmd window) to capture a list of active processes
>each time and figure out which ones aren't being run in safe mode.
>Then try preventing them from running in normal mode and see if that
>changes your symptom.
>
>

	Quote:
	>> I tried unistalling and installing 3 times.

>
>
>That would be testing the hypothesis that you had an installation problem. ; )
>
>

	Quote:
	>> I use Windows Live One Care as my only firewall - any ideas?

>
>
>Perhaps that is what wouldn't be running in safe mode? <EG>
>
>Try asking Live One Care NG if there are any diagnostics in it
>which would help clarify how far IE's requests are getting?
>
>

	Quote:
	>> New HP computer 4 weeks old - I do not have sp1 on it ...

>
>
>Good luck
>
>Robert Aldwinckle
>---
>

To rule out Windows Live OneCare as the culprit, open OneCare, click Change
Settings and disable the firewall temporarily. If IE8 can access the Internet,
check if IE8 has been blocked by the OneCare firewall on the advanced firewall
settings. If it has been blocked, unblock it. If it does not appear on the
block/allow list, add it to the allow list by browsing to the exe file for IE8.
-steve
--
Stephen Boots sboots@xxxxxx
Microsoft MVP - Windows Live
Windows Live OneCare Forum Moderator
http://forums.microsoft.com/windowso....aspx?siteid=2

03-09-2008

"StephenB" <sboots@xxxxxx> wrote in message
news:eqb6t3pf94msm9v76o7k6r45gb840t3jb8@xxxxxx
....

	Quote:
	> To rule out Windows Live OneCare as the culprit, open OneCare, > click Change Settings and disable the firewall temporarily.

Steve,

The hazards of cross-posting... ; ]

In a separate subthread OP mentioned also:

<quote>
One Care Does not appear to be the problem - I turned it off and still can't
get on. Says window has shut down - then not responding - I have internet
connection because Money updates - Anyone with ideas???
</quote>

My question was, when OC firewall is active, does it have
a diagnostic which proves that it is passing a request on
to the network?

Thanks for joining in.

Robert
---

Quote:

> "Robert Aldwinckle" <robald@xxxxxx> wrote:
>

Quote:

>>(cross-post added to OC Firewall)
>>"Midas" <Midas@xxxxxx> wrote in message
>>news:23393125-7D6C-4DBD-82E5-12B06D390C9A@xxxxxx

	Quote:
	>>> IE 8 downloaded fine - however can't connect to the internent, says IE 8 not >>> responding. I can use Microsoft money and update so I have a internet >>> connection.

>>

	Quote:
	>>> When I go to safe mode IE 8 works fine.

>>
>>
>>That could be a symptom that you are running something in normal mode
>>which is interfering. You could try using Task Manager, Process Explorer
>>or even tasklist (in a cmd window) to capture a list of active processes
>>each time and figure out which ones aren't being run in safe mode.
>>Then try preventing them from running in normal mode and see if that
>>changes your symptom.
>>
>>

	Quote:
	>>> I tried unistalling and installing 3 times.

>>
>>
>>That would be testing the hypothesis that you had an installation problem. ; )
>>
>>

	Quote:
	>>> I use Windows Live One Care as my only firewall - any ideas?

>>
>>
>>Perhaps that is what wouldn't be running in safe mode? <EG>
>>
>>Try asking Live One Care NG if there are any diagnostics in it
>>which would help clarify how far IE's requests are getting?
>>
>>

	Quote:
	>>> New HP computer 4 weeks old - I do not have sp1 on it ...

>>
>>
>>Good luck
>>
>>Robert Aldwinckle
>>---
>>

> To rule out Windows Live OneCare as the culprit, open OneCare, click Change
> Settings and disable the firewall temporarily. If IE8 can access the Internet,
> check if IE8 has been blocked by the OneCare firewall on the advanced firewall
> settings. If it has been blocked, unblock it. If it does not appear on the
> block/allow list, add it to the allow list by browsing to the exe file for IE8.
> -steve
> --
> Stephen Boots sboots@xxxxxx
> Microsoft MVP - Windows Live
> Windows Live OneCare Forum Moderator
> http://forums.microsoft.com/windowso....aspx?siteid=2

**.Joe** · 03-09-2008

Quote:

Robert Aldwinckle

"StephenB" <sboots@xxxxxx> wrote in message
news:eqb6t3pf94msm9v76o7k6r45gb840t3jb8@xxxxxx
....

Quote:

> To rule out Windows Live OneCare as the culprit, open OneCare,
> click Change Settings and disable the firewall temporarily.

Steve,

The hazards of cross-posting... ; ]

In a separate subthread OP mentioned also:

<quote>
One Care Does not appear to be the problem - I turned it off and still can't
get on. Says window has shut down - then not responding - I have internet
connection because Money updates - Anyone with ideas???
</quote>

My question was, when OC firewall is active, does it have
a diagnostic which proves that it is passing a request on
to the network?

Thanks for joining in.

Robert
---

Quote:

> "Robert Aldwinckle" <robald@xxxxxx> wrote:
>
> To rule out Windows Live OneCare as the culprit, open OneCare, click Change
> Settings and disable the firewall temporarily. If IE8 can access the Internet,
> check if IE8 has been blocked by the OneCare firewall on the advanced firewall
> settings. If it has been blocked, unblock it. If it does not appear on the
> block/allow list, add it to the allow list by browsing to the exe file for IE8.
> -steve
> --
> Stephen Boots sboots@xxxxxx
> Microsoft MVP - Windows Live
> Windows Live OneCare Forum Moderator
> Windows Live OneCare

Robert,

I hope your experience with IE8 gets better. I've heard others saying that we should wait until IE8 evolves before installing.

With Live OneCare, under advanced firewall settings, you should be able to see a list of programs that are allowed access through the firewall as well as programs you have blocked.

Let us know is this helps you at all.

03-09-2008

Ah, cross-posting. :-) Such fun...
No, there is no such diagnostic for OneCare. There is detailed firewall logging
available - change settings, logging tab, place a check mark next to the
firewall logging option. After checking this and closing the OneCare settings,
try to connect. Reopen OneCare, go back to the logging tab and click "Create
support log." This opens a report in the browser that you can check to see if IE
was blocked.
For reference, I just installed IE8 on a VPC running XP Pro and OneCare 2.0. IE8
was allowed immediately, without prompting.
-steve

"Robert Aldwinckle" <robald@xxxxxx> wrote:

Quote:

>"StephenB" <sboots@xxxxxx> wrote in message
>news:eqb6t3pf94msm9v76o7k6r45gb840t3jb8@xxxxxx
>...

	Quote:
	>> To rule out Windows Live OneCare as the culprit, open OneCare, >> click Change Settings and disable the firewall temporarily.

>
>
>Steve,
>
>The hazards of cross-posting... ; ]
>
>In a separate subthread OP mentioned also:
>
><quote>
>One Care Does not appear to be the problem - I turned it off and still can't
>get on. Says window has shut down - then not responding - I have internet
>connection because Money updates - Anyone with ideas???
></quote>
>
>My question was, when OC firewall is active, does it have
>a diagnostic which proves that it is passing a request on
>to the network?
>
>
>Thanks for joining in.
>
>
>Robert
>---
>
>

Quote:

>> "Robert Aldwinckle" <robald@xxxxxx> wrote:
>>

	Quote:
	>>>(cross-post added to OC Firewall) >>>"Midas" <Midas@xxxxxx> wrote in message >>>news:23393125-7D6C-4DBD-82E5-12B06D390C9A@xxxxxx >>>> IE 8 downloaded fine - however can't connect to the internent, says IE 8 not >>>> responding. I can use Microsoft money and update so I have a internet >>>> connection. >>> >>>> When I go to safe mode IE 8 works fine. >>> >>> >>>That could be a symptom that you are running something in normal mode >>>which is interfering. You could try using Task Manager, Process Explorer >>>or even tasklist (in a cmd window) to capture a list of active processes >>>each time and figure out which ones aren't being run in safe mode. >>>Then try preventing them from running in normal mode and see if that >>>changes your symptom. >>> >>> >>>> I tried unistalling and installing 3 times. >>> >>> >>>That would be testing the hypothesis that you had an installation problem. ; ) >>> >>> >>>> I use Windows Live One Care as my only firewall - any ideas? >>> >>> >>>Perhaps that is what wouldn't be running in safe mode? <EG> >>> >>>Try asking Live One Care NG if there are any diagnostics in it >>>which would help clarify how far IE's requests are getting? >>> >>> >>>> New HP computer 4 weeks old - I do not have sp1 on it ... >>> >>> >>>Good luck >>> >>>Robert Aldwinckle >>>--- >>>

>> To rule out Windows Live OneCare as the culprit, open OneCare, click Change
>> Settings and disable the firewall temporarily. If IE8 can access the Internet,
>> check if IE8 has been blocked by the OneCare firewall on the advanced firewall
>> settings. If it has been blocked, unblock it. If it does not appear on the
>> block/allow list, add it to the allow list by browsing to the exe file for IE8.
>> -steve
>> --
>> Stephen Boots sboots@xxxxxx
>> Microsoft MVP - Windows Live
>> Windows Live OneCare Forum Moderator
>> http://forums.microsoft.com/windowso....aspx?siteid=2

>

--
Stephen Boots sboots@xxxxxx
Microsoft MVP - Windows Live
Windows Live OneCare Forum Moderator