Re: Remote Assistance disabled

11-28-2007

"Chris Cowles" <spam_magnet@xxxxxx-me-bellsouth.net> wrote:

	Quote:
	>I connected to my Mom's computer remotely using Remote Assistance. >She's running XP Pro. I installed the new version of Onecare and she >rebooted. The firewall was not configured to permit remote assistance, >and I couldn't figure out how to do that without seeing the screen, so >we disabled the firewall. I was able to connect. > >I uninstalled my older version of Onecare on my computer and installed >the newer version. That was fine. Seeing the setup screens, I was able >to describe how to enable Remote Assistance in the firewall. > >She sent me another remote assistance request in Live Messenger. I was >able to connect, but now I see the Onecare first-time login splash >screen. I can't dismiss it because I don't have mouse control. She >can't approve connection because the approval screen apparently won't >show up until I acknowledge the splash screen. I can't acknowledge the >splash screen because I don't have mouse control. > >This is crazy. HOW DO I GET OUT OF THIS LOOP? > >If there's a reg setting for my account, can I export a reg file send >it to her, and have her import it? Did anyone test this? >

It's interesting that Remote Assistance is disabled on install as I've seen it
as on for each instal I had. The one thing that changes big time is that you
need to set the network type to Private (Home or Work) or Public and Public is
the default in most cases - complete lockdown.
The problem you are describing was never reported in the OneCare forums during
the beta, that I recall.
Anyway, I'm sorry to read of the problem. I do suggest you touch base with
support. How to reach support -
http://forums.microsoft.com/WindowsO...21771&SiteID=2
-steve

--
Stephen Boots sboots@xxxxxx
Microsoft MVP - Windows Live
Windows Live OneCare Forum Moderator
http://forums.microsoft.com/windowso....aspx?siteid=2

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