question for Stephen Boots

Stephen,

I've asked months ago about how One care will update. You suggested that if
I had an account on file with credit card, it will update automatically.

Apparently, it's in the process of doing this. I do in fact have the account
on file and when I checked it- it just billed me as of June 1 for the
update.

My monthly reports also had indicated that it had the account and would
update automatically.

I noticed today that I couldn't load One Care- I'd click on the tray icon
but nothing happened. I know that when it's doing any significant update it
will turn itself off. I normally do a "sleep" with my Vista system.

So, I did a "restart" and this time I could load the program. The monthly
report indicates that the program will update but apparently hasn't
completed the process.

I think One Care is downloading a huge file for this- it seems that my
router is indicating that it's actively downloading but I haven't received
any message from Microsoft one way or the other.

So, again, my account has been billed (yesterday) and my monthly report says
it will update automatically, but so far, it apparently hasn't completed the
process as I don't see within One Care any indication of my new subscription
ending date.

So, is it actually doing some huge download?

Joe

--
*******
"In a time of universal deceit, telling the truth is a revolutionary act"
George Orwell

Hi, Joe. Open OneCare and click on Help/About. What version do you show for the
program?
The update of your subscription status happens when OneCare checks for the
updated credentials on the server, which should be within 24 hours if it renewed
today.
-steve

"Joe" <abc@xxxxxx> wrote:
--
Stephen Boots sboots@xxxxxx
Microsoft MVP - Windows Live
Windows Live OneCare Forum Moderator
http://forums.microsoft.com/windowso....aspx?siteid=2