Windows Vista Forums

Offline Status issue - Vista on SBS 2003

  1. #1


    Jaredean Guest

    Offline Status issue - Vista on SBS 2003

    I have a user that when he connects to the network he is having issues
    with being "online"...he is connected, has internet access, can see
    his folder on the server - but his status at the bottom of an explorer
    window shows:

    Offline Status: Offline (not connected)
    Offline Availability: Available

    In XP you get the "bubble" that tells you you are disconnected and you
    can click it, click OK and it will connect you back to the
    server...But, I don't know where to go in Vista to get it connected...

    I tried looking in the Sync Center, but see nothing there...i did make
    a folder on the server available offline and hit "Sync" and it synched
    that folder but shows that it only was partially successful. Before
    that it showed it hadn't synched in months, but all of the files he
    worked on last week out of the office are on the server just like a
    successful sync...

    jared

      My System SpecsSystem Spec

  2. #2


    Robbin Meng [MSFT] Guest

    RE: Offline Status issue - Vista on SBS 2003



    Hi jared,

    Thanks for your post and Russ's input.

    As Russ indicated, the network connection bandwitch also affect the offline files sync. If there is slow connection detected, it may disconnects the offline sync. Please check:

    1. Open Offline Files by clicking the Start button , clicking Control Panel, clicking Network and Internet, and then clicking Offline Files.
    2. Click the Network tab, there should be a checkbox says "On slow connections, automatically work offline".

    So if possible, please replace the network connection with a relatively stable one if you are using WiFi, or take the problematic computer to your office and connect it with a
    NIC to the domain network and see if the issue persists.

    More information, please see:

    To sync all of your offline files immediately
    http://windowshelp.microsoft.com/Win...e1033.mspx#EHF

    Understanding offline files
    http://windowshelp.microsoft.com/Win...f59591033.mspx

    Hope this helps. Also, if you have any questions or concerns, please do not hesitate to let me know.



    Best regards,
    Robbin Meng(MSFT)
    Microsoft Online Newsgroup Support

    ==================================================================
    Please post your SBS 2008 related questions to the SBS newsgroup on Connect website:
    https://connect.microsoft.com/sbs08/...i/default.aspx

    Please post your EBS related questions to the EBS newsgroup on Connect website:
    https://connect.microsoft.com/ebs08/...i/default.aspx

    If you want to use a newsreader other than a web forum to access these newsgroups,
    please refer to the following blog to apply NNTP password and configure a newsreader:
    http://msmvps.com/blogs/bradley/arch...ewsgroups.aspx
    ==================================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ==================================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ==================================================================




      My System SpecsSystem Spec

  3. #3


    Les Connor [SBS MVP] Guest

    Re: Offline Status issue - Vista on SBS 2003

    Have you, by chance, disabled opportunistic file locking? This is sometimes
    done for legacy database apps, but it plays havoc with Vista offline syncs
    whereby it had no effect on XP.

    --
    -----------------------------------------------
    Les Connor [SBS MVP]

    "Jaredean" <shop@newsgroup> wrote in message
    news:fr5h759kqn7dpfk05844gu2a4gg9u4l8hf@newsgroup

    > I have a user that when he connects to the network he is having issues
    > with being "online"...he is connected, has internet access, can see
    > his folder on the server - but his status at the bottom of an explorer
    > window shows:
    >
    > Offline Status: Offline (not connected)
    > Offline Availability: Available
    >
    > In XP you get the "bubble" that tells you you are disconnected and you
    > can click it, click OK and it will connect you back to the
    > server...But, I don't know where to go in Vista to get it connected...
    >
    > I tried looking in the Sync Center, but see nothing there...i did make
    > a folder on the server available offline and hit "Sync" and it synched
    > that folder but shows that it only was partially successful. Before
    > that it showed it hadn't synched in months, but all of the files he
    > worked on last week out of the office are on the server just like a
    > successful sync...
    >
    > jared

      My System SpecsSystem Spec

  4. #4


    Jaredean Guest

    Re: Offline Status issue - Vista on SBS 2003

    Hey Russ, sorry i didn't give more information - here are the answers:


    >Hi Jaredean,
    >
    >What AV are you using?
    - McAfee

    >Do you have SCAN Network drives (ON)
    - no

    >How much Memory are you using vs how much you have?
    - 4 gig installed - not sure how much is using (user is offsite today)

    >How many Applications are Up and Running.
    - non, cold boot

    >Is this WiFi what speed is he connecting at and signal strength.
    - gigabit ethernet

    >Is the PC a Member of the Domain?
    - yes

    >Is the SBS Server the DHCP Server?
    - yes, SBS 2003 Premium

    >All these things can affect it.
    >
    jared

      My System SpecsSystem Spec

  5. #5


    Jaredean Guest

    Re: Offline Status issue - Vista on SBS 2003

    Hey Robbin, thanks for the reply...it is on a gigabit connection and i
    also tried the 802.11N wireless that is working well and neither
    worked...it is a brand new computer (Sony VGN-Z690)...

    I'll have to check the "slow connection" setting when he comes in
    next...

    jared

    On Wed, 05 Aug 2009 03:34:48 GMT, v-robmen@newsgroup
    ("Robbin Meng [MSFT]") wrote:

    >
    >
    >Hi jared,
    >
    >Thanks for your post and Russ's input.
    >
    >As Russ indicated, the network connection bandwitch also affect the offline files sync. If there is slow connection detected, it may disconnects the offline sync. Please check:
    >
    >1. Open Offline Files by clicking the Start button , clicking Control Panel, clicking Network and Internet, and then clicking Offline Files.
    >2. Click the Network tab, there should be a checkbox says "On slow connections, automatically work offline".
    >
    >So if possible, please replace the network connection with a relatively stable one if you are using WiFi, or take the problematic computer to your office and connect it with a
    >NIC to the domain network and see if the issue persists.
    >
    >More information, please see:
    >
    >To sync all of your offline files immediately
    >http://windowshelp.microsoft.com/Win...e1033.mspx#EHF
    >
    >Understanding offline files
    >http://windowshelp.microsoft.com/Win...f59591033.mspx
    >
    >Hope this helps. Also, if you have any questions or concerns, please do not hesitate to let me know.
    >
    >
    >
    >Best regards,
    >Robbin Meng(MSFT)
    >Microsoft Online Newsgroup Support
    >
    >==================================================================
    >Please post your SBS 2008 related questions to the SBS newsgroup on Connect website:
    >https://connect.microsoft.com/sbs08/...i/default.aspx
    >
    >Please post your EBS related questions to the EBS newsgroup on Connect website:
    >https://connect.microsoft.com/ebs08/...i/default.aspx
    >
    >If you want to use a newsreader other than a web forum to access these newsgroups,
    >please refer to the following blog to apply NNTP password and configure a newsreader:
    >http://msmvps.com/blogs/bradley/arch...ewsgroups.aspx
    >==================================================================
    >When responding to posts, please "Reply to Group" via your newsreader so
    >that others may learn and benefit from your issue.
    >==================================================================
    >This posting is provided "AS IS" with no warranties, and confers no rights.
    >==================================================================
    >
    >

      My System SpecsSystem Spec

  6. #6


    Jaredean Guest

    Re: Offline Status issue - Vista on SBS 2003

    When researching this issue, i came across that issue and I don't
    remember ever disabling it, but it has been several years since i
    setup the network and might have done it in the past at one point -
    but honestly i don't believe i did...i need to find the documentation
    on how to do it and verify it hasn't been done...

    thanks for the heads up...

    jared


    On Wed, 5 Aug 2009 09:26:55 -0500, "Les Connor [SBS MVP]"
    <les.connor@newsgroup> wrote:

    >Have you, by chance, disabled opportunistic file locking? This is sometimes
    >done for legacy database apps, but it plays havoc with Vista offline syncs
    >whereby it had no effect on XP.

      My System SpecsSystem Spec

  7. #7


    Robbin Meng [MSFT] Guest

    Re: Offline Status issue - Vista on SBS 2003


    Hi jared,

    Thanks for your prompt replies.

    Please go ahead with your remaining tests and checking. I am with Russ on turning off/disable 3rd party firewall/anti-virus programs for test purpose.

    Have a good day.


    Best regards,
    Robbin Meng(MSFT)
    Microsoft Online Newsgroup Support



      My System SpecsSystem Spec

  8. #8


    Les Connor [SBS MVP] Guest

    Re: Offline Status issue - Vista on SBS 2003

    \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters

    EnableOplocks REG_DWORD 0 or 1
    Default: 1 (true)
    Specifies whether the server allows clients to use oplocks on files. Oplocks
    are a significant performance enhancement, but have the potential to cause
    lost cached data on some networks, particularly wide-area networks.

    By default, the registry entry is 1 (oplock enabled), as a rule of thumb you
    should set this key to 0 (disable oplock) when sharing files with
    Xbase++/Clipper/FoxPro and MS-Access. We have not encountered any
    performance drawbacks in real-world scenarios after having disabled oplocks.
    However problems with Xbase++ file-based database applications simple went
    away after re-configuration of the server.



    --
    -----------------------------------------------
    Les Connor [SBS MVP]

    "Jaredean" <shop@newsgroup> wrote in message
    newsemj755v386sskl8v90o8hr4eoqeutu7qv@newsgroup

    > When researching this issue, i came across that issue and I don't
    > remember ever disabling it, but it has been several years since i
    > setup the network and might have done it in the past at one point -
    > but honestly i don't believe i did...i need to find the documentation
    > on how to do it and verify it hasn't been done...
    >
    > thanks for the heads up...
    >
    > jared
    >
    >
    > On Wed, 5 Aug 2009 09:26:55 -0500, "Les Connor [SBS MVP]"
    > <les.connor@newsgroup> wrote:
    >

    >>Have you, by chance, disabled opportunistic file locking? This is
    >>sometimes
    >>done for legacy database apps, but it plays havoc with Vista offline syncs
    >>whereby it had no effect on XP.

      My System SpecsSystem Spec

  9. #9


    Jaredean Guest

    Re: Offline Status issue - Vista on SBS 2003

    Ok, the user finally got back into town after being on the road and
    i've had a chance to check what you've each have asked as well as i
    have more symptoms to report:

    - I've disabled McAfee for testing purposes and rebooted

    - I've looked for the settings that Robbin suggested "On slow
    connections, automatically work offline" - but it is greyed out and
    not selectable.

    - I checked the Opportunistic File locking (both on the server and the
    client) as Les suggested and there was no entry in the registry for
    "EnableOplocks" -- i checked the LanmanServer and the
    Lanmanworkstation just to be safe...neither the server nor the laptop
    had the key...

    When he got back online this morning, again - he still has an internet
    connection, but he can't go to any share for some reason and his
    Outlook is reporting "disconnected" (all of this is using a direct
    connection to the server using a gigabit ethernet cable, not wireless
    - his wireless is turned off) and the error on a send/recieve is "the
    server is not available" 0x8004011d.

    I wanted to test his connection on a different ethernet to rule that
    out, so i brought it into my office and the password login box popped
    up asking for his password (like when you are offsite using RPC over
    HTTP. I asked him if that comes up all of the time looking for a
    password and he said that it does - he didn't know that on the network
    it isn't supposed to.

    Also, his offline files sync still isn't synching as before.

    So, new symptoms and not fix after suggestions...i am wondering if i
    remove/delete his computer from the server and reconnect it using a
    different computer name if that will restore things properly?

    thoughts?

    thanks,
    jared




    On Thu, 6 Aug 2009 09:02:29 -0500, "Les Connor [SBS MVP]"
    <les.connor@newsgroup> wrote:

    >\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters
    >
    >EnableOplocks REG_DWORD 0 or 1
    >Default: 1 (true)
    >Specifies whether the server allows clients to use oplocks on files. Oplocks
    >are a significant performance enhancement, but have the potential to cause
    >lost cached data on some networks, particularly wide-area networks.
    >
    >By default, the registry entry is 1 (oplock enabled), as a rule of thumb you
    >should set this key to 0 (disable oplock) when sharing files with
    >Xbase++/Clipper/FoxPro and MS-Access. We have not encountered any
    >performance drawbacks in real-world scenarios after having disabled oplocks.
    >However problems with Xbase++ file-based database applications simple went
    >away after re-configuration of the server.

      My System SpecsSystem Spec

  10. #10


    Les Connor [SBS MVP] Guest

    Re: Offline Status issue - Vista on SBS 2003

    If there are basic network connectivity issues, I'd think you need to
    resolve those first - otherwise not much is going to work.

    --
    -----------------------------------------------
    Les Connor [SBS MVP]

    "Jaredean" <shop@newsgroup> wrote in message
    news:t0nl85911r6is8o5voaj6kkotkpg2244rp@newsgroup

    > Ok, the user finally got back into town after being on the road and
    > i've had a chance to check what you've each have asked as well as i
    > have more symptoms to report:
    >
    > - I've disabled McAfee for testing purposes and rebooted
    >
    > - I've looked for the settings that Robbin suggested "On slow
    > connections, automatically work offline" - but it is greyed out and
    > not selectable.
    >
    > - I checked the Opportunistic File locking (both on the server and the
    > client) as Les suggested and there was no entry in the registry for
    > "EnableOplocks" -- i checked the LanmanServer and the
    > Lanmanworkstation just to be safe...neither the server nor the laptop
    > had the key...
    >
    > When he got back online this morning, again - he still has an internet
    > connection, but he can't go to any share for some reason and his
    > Outlook is reporting "disconnected" (all of this is using a direct
    > connection to the server using a gigabit ethernet cable, not wireless
    > - his wireless is turned off) and the error on a send/recieve is "the
    > server is not available" 0x8004011d.
    >
    > I wanted to test his connection on a different ethernet to rule that
    > out, so i brought it into my office and the password login box popped
    > up asking for his password (like when you are offsite using RPC over
    > HTTP. I asked him if that comes up all of the time looking for a
    > password and he said that it does - he didn't know that on the network
    > it isn't supposed to.
    >
    > Also, his offline files sync still isn't synching as before.
    >
    > So, new symptoms and not fix after suggestions...i am wondering if i
    > remove/delete his computer from the server and reconnect it using a
    > different computer name if that will restore things properly?
    >
    > thoughts?
    >
    > thanks,
    > jared
    >
    >
    >
    >
    > On Thu, 6 Aug 2009 09:02:29 -0500, "Les Connor [SBS MVP]"
    > <les.connor@newsgroup> wrote:
    >

    >>\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters
    >>
    >>EnableOplocks REG_DWORD 0 or 1
    >>Default: 1 (true)
    >>Specifies whether the server allows clients to use oplocks on files.
    >>Oplocks
    >>are a significant performance enhancement, but have the potential to cause
    >>lost cached data on some networks, particularly wide-area networks.
    >>
    >>By default, the registry entry is 1 (oplock enabled), as a rule of thumb
    >>you
    >>should set this key to 0 (disable oplock) when sharing files with
    >>Xbase++/Clipper/FoxPro and MS-Access. We have not encountered any
    >>performance drawbacks in real-world scenarios after having disabled
    >>oplocks.
    >>However problems with Xbase++ file-based database applications simple went
    >>away after re-configuration of the server.

      My System SpecsSystem Spec

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