It's been a few weeks and I thought that the issue was fixed, until my boss
came a yelling at me this morning, why he is still having issues.

I also read through Toly's thread on how he resolved the issue and went
through all of the same procedures, without success.

This is only happening to one client out of 30 on the same server. As
mentioned before, I moved him to a new workstation, built his mailbox from
scratch on the exchange server and workstation, etc.

I duplicated his configuration, have the same versions of everything,
including blackberry desktop, external pop accounts on the outlook client,
etc. and am not having the issues.



I've tried MFCMAPI, but that is beyond me, all i saw was garblewash. I'll
try it again with the instructions from Robbin Meng, but still don't know
what to look for...



"Lanwench [MVP - Exchange]" wrote:

> Steve <Steve@newsgroup> wrote:

> > The Verizon Blackberry was configured to use OWA, but i changed it
> > back to POP, hoping this would prevent it from happening, as in doing
> > a one-way trip.

>
> I'd go back to OWA ASAP. I wouldn't enable POP3 access to Exchange or open
> it up in the firewall. And for now just don't use it at all til you figure
> this out ...
>

> > He uses a POP entry under outlook accounts to access
> > his AOL email, sending incoming Email into his exchange mailbox, says
> > he's done this for years without issues.

>
> That's not going to be relevant here, probably - but I don't recommend
> mixing and matching account types in Outlook. It can cause many problems.

> >
> > There was one default rule in Outlook 2007, which i also had disabled.

>
> Default rule?
>

> >
> > Based on everything that i have tried so far I'm tending to believe
> > that his exhange mailbox is corrupt, so i went through the
> > procedures. Exmerge would not generate a .PST file from his account,
> > without explanation,

>
> There's an error log - did it have nothing in it?
>

> > so i exported his mailbox to a .PST backup, from
> > Outlook, thought all was well and went ahead and deleted, purged and
> > re-created his mailbox. When i went to recover from his backup, found
> > the backup empty.

>
> You couldn't open the PST file at all?

> >
> > I saved a copy of the OST file before I started, but now it won't
> > even let me open that in offline mode, because it is no longer
> > associated with his new mailbox.

>
> Yep. Next time you do this, I suggest creating a new mail profile and
> leaving the old one alone for safekeeping.
>

> > And MS doesn't even have a program
> > that can open one of these?

>
> Sure. Outlook The file is meant to be a mirror of a mailbox, not a local
> storage location you can take elsewhere.
>

> > It makes one think that it's not a very
> > clever group, that they would have some kind of a recovery tool
> > developed by now...

>
> Pshaw. It's not meant for this purpose. There are third party tools for this
> but they tend to be pricey.

> >
> > Oh Well.... Looks like a weekend project now.

>
> Fun :-(

> >
> >
> >
> >
> > "Lanwench [MVP - Exchange]" wrote:
> >

> >> Steve <Steve@newsgroup> wrote:
> >>> I have been trying to find out why 'some' incoming emails will
> >>> appear in the inbox for a few seconds, then disappear. They are not
> >>> in the Deleted Items folder.
> >>>
> >>> From the Inbox, If I go to Tools:Recover Deleted Items, the missing
> >>> Emails are there. If I recover them, they go back into the inbox for
> >>> a few seconds then get hard deleted again.
> >>>
> >>> Sporadically, 'all' emails in his inbox, except for maybe the last
> >>> 20 or 30, get hard-deleted, no matter if they were aol or exchange
> >>> sourced.
> >>> When these particular emails are recovered from tools:recover
> >>> deleted items, they will stay in the inbox until the next time this
> >>> happens.
> >>>
> >>> We use Trend Micro Worry Free Advanced for Spam and Such, but it
> >>> does not have the option to hard delete anything. It marks as Spam
> >>> and Delivers to the Spam Folder. It is the latest version.
> >>>
> >>> MS SBS 2003 Std with all service packs and updates. Outlook 2007 as
> >>> Exchange Client in cached mode on Windows XP/SP3 with latest
> >>> updates. Autoarchive is turned off. View Filters are set to view
> >>> 'Messages'.
> >>>
> >>> Since I had one available, I even moved the user to a brand new box
> >>> with a fresh install of XP3 and MS Office 2007 Small Business.
> >>>
> >>> Other Apps: Latest Blackberry Desktop, all settings are to Not
> >>> Reconcile.
> >>>
> >>> Besides Exchange, the user has a secondary pop account (aol.com)
> >>> configured and incoming messages are sent to his exchange inbox. The
> >>> outgoing smtp server for this account is the internal exchange
> >>> server.
> >>>
> >>> How do I prevent auto hard-delete of emails from happening? It
> >>> doesn't look like
> >>> a exchange client/outlook 2007 issue, because i moved the user to a
> >>> new box and it
> >>> is still happening.
> >>>
> >>> This is only happening to one user, so far. I have almost the same
> >>> setup and cannot duplicate the issue.
> >>
> >> Anyone using POP to download mail from this mailbox in any way
> >> (handheld, whatnot)?
> >> Either that, or there's a rule.
> >> I'll bet this doesn't happen if he or she uses OWA only, right?

>
>
>
>

Please tell me that you were able to fix this problem and if so how did you do it. I have been struggling with it for months. I have an exchange account and a blackberry device. Emails come in and then auto-delete from my inbox on both the BB and MS Outlook within seconds. It seems completely random. I can tell which emails have been deleted by doing a "Tools/Recover Deleted Items" directly from the Inbox. There will be several messages where the "Time Deleted" timestamp matches the "Time Received" timestamp. A couple of months ago we rebuilt by BES profile and that seemed to fix the problem but now it is back.

Any help would be appreciated...

Hello,

Thanks for your new post. However generally, we follow up one question per post in the newsgroups. Although the symptoms may be similar but the root cause may different
based on every individual cusotmer enviroment. In order to concentrate fully on each of these problems we ask that you post your issue as a separate thread. This will make
the thread more clear and consistent for your reference. Please feel free to open a new post for your question/issue.

Thank you for your patience and understanding.


Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

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"marky4556" <guest@newsgroup-email.com> wrote in message
news:ced0dd6f8881505e17dc625941f7326e@newsgroup-gateway.com...

>
> Please tell me that you were able to fix this problem and if so how did
> you do it. I have been struggling with it for months. I have an
> exchange account and a blackberry device. Emails come in and then
> auto-delete from my inbox on both the BB and MS Outlook within seconds.
> It seems completely random. I can tell which emails have been deleted
> by doing a "Tools/Recover Deleted Items" directly from the Inbox. There
> will be several messages where the "Time Deleted" timestamp matches the
> "Time Received" timestamp. A couple of months ago we rebuilt by BES
> profile and that seemed to fix the problem but now it is back.
>
> Any help would be appreciated...
>
>
> --
> marky4556

marky4556,

I agree with Robbin, that you should start a new thread for your specific
issues. Each issue is unique to an environment. Also, when you start a new
thread, indicate whether you've contacted BES support, and if so, indicate
their evaluation of the problem.

--
Ace

This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.

Please reply back to the newsgroup or forum for collaboration benefit among
responding engineers, and to help others benefit from your resolution.

Ace Fekay, MCT, MCITP EA, MCTS Windows 2008 & Exchange 2007, MCSE & MCSA
2003/2000, MCSA Messaging 2003
Microsoft Certified Trainer

For urgent issues, please contact Microsoft PSS directly. Please check
http://support.microsoft.com for regional support phone numbers.