In article <994A12BD-B0D9-49E0-B4CD-5E96D6AB6275@newsgroup>,
> So, do you document your work, and how detailed do you get with it? Do you
> use Excel or Word? Keep a copy next to the server, and another copy given to
> your boss in case you get hit by a bus? Any advice for me?
For each customer I have a folder called SUPPORT, in the support folder
there are specific folders for machine drivers (server), specific fixes,
etc... There are multiple TXT files that indicate DATE, AREA (like
Network, Drive, SQL, Web, Firewall, Security, etc...) and then a
I only enter things that are non-standard in those files.
As for tracking my time, while I have Time-Slips and my phone connects,
I often use a cheap Sales Order Book so that I can hand the client a
"slip" as I'm leaving - and I use it when I work remotely for each
client. This lets me validate charges as well as provide the customer
with that "feel good" paper path.
You can't trust your best friends, your five senses, only the little
voice inside you that most civilians don't even hear -- Listen to that.
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