SBS2003 Premium
11 Windows XP Pro clients
2 Motorola Q (Windows Mobile 6) phones (Verizon)
2 HTC Android phones (Verizon)



OK, this one stumps me. I have verified that this is happening on all of
the phones. Here is what is happening. The phones are are not getting
updated email to the phones unless the user logs in and syncs their Outlook
client at their computer with the SBS2003. Basically users go home at the
end of the day and log out. The phones immediately stop receiving any new
email. When the clients go back into the office in the morning they log
back into the domain and open up Outlook. Once they open up Outlook and
Outlook syncs with the SBS the phones then get updated with all of the email
that Outlook just received. The phones basically sync when the Outlook on
the XP Pro machines syncs.

It makes no sense to me and this is happening with all of the phones and XP
clients so it's something with the server.

Any ideas?

Thanks!

-Richard K

You're using SSL and have the certs installed on the phone? I have had this
working for 3 years with no problems on Q's and Q 9C phones. Emails
sometimes get to the phone before outlook gets them.

"Richard K" <rkokoski@newsgroup> wrote in message news:%23QDtEs1uKHA.800@newsgroup

> SBS2003 Premium
> 11 Windows XP Pro clients
> 2 Motorola Q (Windows Mobile 6) phones (Verizon)
> 2 HTC Android phones (Verizon)
>
> OK, this one stumps me. I have verified that this is happening on all of
> the phones. Here is what is happening. The phones are are not getting
> updated email to the phones unless the user logs in and syncs their Outlook
> client at their computer with the SBS2003. Basically users go home at the
> end of the day and log out. The phones immediately stop receiving any new
> email. When the clients go back into the office in the morning they log
> back into the domain and open up Outlook. Once they open up Outlook and
> Outlook syncs with the SBS the phones then get updated with all of the email
> that Outlook just received. The phones basically sync when the Outlook on
> the XP Pro machines syncs.
>
> It makes no sense to me and this is happening with all of the phones and XP
> clients so it's something with the server.
>
> Any ideas?
>
> Thanks!
>
> -Richard K
>
>

Richard,

How was ActiveSync configured on the phones?

Were they configured over the air, such as not with the desktop, or were they configured using the ActiveSync/Windows Mobile Device Center while connected to the desktop?


--
Ace

This posting is provided "AS-IS" with no warranties or guarantees and confers no rights.

Please reply back to the newsgroup or forum for collaboration benefit among responding engineers, and to help others benefit from your resolution.

Ace Fekay, MVP, MCT, MCITP EA, MCTS Windows 2008 & Exchange 2007, MCSE & MCSA 2003/2000, MCSA Messaging 2003
Microsoft Certified Trainer
Microsoft MVP - Directory Services

If you feel this is an urgent issue and require immediate assistance, please contact Microsoft PSS directly. Please check http://support.microsoft.com for regional support phone numbers.

Phones (Moto Qs) have been active for over a year now and working great.
Androids are new. ALL of the phones have this issue. It's not a cert. The
only thing I have changed that could affect this on the server (since I
don't see this as a client or phone issue since all are having the same
issues) is I uninstalled Trend WFBS and reinstalled WFBS latest version with
SP (moved to another partition).

I still can't see how logging into the XP client and bringing up Outlook on
that client will then enable that phone for that client to then get the
emails. The phones are acting like the Outlook client and going offline
then resyncing when logging in.

As another test I had all of the clients ctrl-alt-del lock screens vs. log
out so as to keep Outlook clients working. Phones updating work great then!
This is very weird to me.

Any other thoughts?

-Richard K


"Ace Fekay [MVP-DS, MCT]" <aceman@newsgroup> wrote in message
news:uSdd$0$uKHA.4752@newsgroup

> "Richard K" <rkokoski@newsgroup> wrote in message
> news:%23QDtEs1uKHA.800@newsgroup

>> SBS2003 Premium
>> 11 Windows XP Pro clients
>> 2 Motorola Q (Windows Mobile 6) phones (Verizon)
>> 2 HTC Android phones (Verizon)
>>
>> OK, this one stumps me. I have verified that this is happening on all of
>> the phones. Here is what is happening. The phones are are not getting
>> updated email to the phones unless the user logs in and syncs their
>> Outlook
>> client at their computer with the SBS2003. Basically users go home at
>> the
>> end of the day and log out. The phones immediately stop receiving any
>> new
>> email. When the clients go back into the office in the morning they log
>> back into the domain and open up Outlook. Once they open up Outlook and
>> Outlook syncs with the SBS the phones then get updated with all of the
>> email
>> that Outlook just received. The phones basically sync when the Outlook
>> on
>> the XP Pro machines syncs.
>>
>> It makes no sense to me and this is happening with all of the phones and
>> XP
>> clients so it's something with the server.
>>
>> Any ideas?
>>
>> Thanks!
>>
>> -Richard K
>>
>>

>
>
> Richard,
>
> How was ActiveSync configured on the phones?
>
> Were they configured over the air, such as not with the desktop, or were
> they configured using the ActiveSync/Windows Mobile Device Center while
> connected to the desktop?
>
>
> --
> Ace
>
> This posting is provided "AS-IS" with no warranties or guarantees and
> confers no rights.
>
> Please reply back to the newsgroup or forum for collaboration benefit
> among responding engineers, and to help others benefit from your
> resolution.
>
> Ace Fekay, MVP, MCT, MCITP EA, MCTS Windows 2008 & Exchange 2007, MCSE &
> MCSA 2003/2000, MCSA Messaging 2003
> Microsoft Certified Trainer
> Microsoft MVP - Directory Services
>
> If you feel this is an urgent issue and require immediate assistance,
> please contact Microsoft PSS directly. Please check
> http://support.microsoft.com for regional support phone numbers.

"Richard K" <rkokoski@newsgroup> wrote in message news:um1BwLBvKHA.5940@newsgroup

> Phones (Moto Qs) have been active for over a year now and working great.
> Androids are new. ALL of the phones have this issue. It's not a cert. The
> only thing I have changed that could affect this on the server (since I
> don't see this as a client or phone issue since all are having the same
> issues) is I uninstalled Trend WFBS and reinstalled WFBS latest version with
> SP (moved to another partition).
>
> I still can't see how logging into the XP client and bringing up Outlook on
> that client will then enable that phone for that client to then get the
> emails. The phones are acting like the Outlook client and going offline
> then resyncing when logging in.
>
> As another test I had all of the clients ctrl-alt-del lock screens vs. log
> out so as to keep Outlook clients working. Phones updating work great then!
> This is very weird to me.
>
> Any other thoughts?
>
> -Richard K

Well, I am still curious, and my question still stands, how were the phones setup? With or without the desktop application (ActiveSync or Mobile Center)?

Is the desktop client installed on the machines?

It *really* sounds like they were setup using MObile Center or the older version, and it's set to sync with Outlook and not Exchange.

Ace
Ace

Not in the case Ace. ALL of the phones were set up without desktop clients.
The Android phones I just had to configure the email source information and
the Windows Mobile phones the same, but I needed to install the self-signed
cert which I did via an SD card. As I said all of these phones have been
working fine with the Windows mobile phones well over a year in play.

"Ace Fekay [MVP-DS, MCT]" <aceman@newsgroup> wrote in message
news:eaSIrTKvKHA.5936@newsgroup

> "Richard K" <rkokoski@newsgroup> wrote in message
> news:um1BwLBvKHA.5940@newsgroup

>> Phones (Moto Qs) have been active for over a year now and working great.
>> Androids are new. ALL of the phones have this issue. It's not a cert.
>> The
>> only thing I have changed that could affect this on the server (since I
>> don't see this as a client or phone issue since all are having the same
>> issues) is I uninstalled Trend WFBS and reinstalled WFBS latest version
>> with
>> SP (moved to another partition).
>>
>> I still can't see how logging into the XP client and bringing up Outlook
>> on
>> that client will then enable that phone for that client to then get the
>> emails. The phones are acting like the Outlook client and going offline
>> then resyncing when logging in.
>>
>> As another test I had all of the clients ctrl-alt-del lock screens vs.
>> log
>> out so as to keep Outlook clients working. Phones updating work great
>> then!
>> This is very weird to me.
>>
>> Any other thoughts?
>>
>> -Richard K

>
>
> Well, I am still curious, and my question still stands, how were the
> phones setup? With or without the desktop application (ActiveSync or
> Mobile Center)?
>
> Is the desktop client installed on the machines?
>
> It *really* sounds like they were setup using MObile Center or the older
> version, and it's set to sync with Outlook and not Exchange.
>
> Ace
> Ace

"Richard K" <rkokoski@newsgroup> wrote in message news:e95IPeKvKHA.800@newsgroup

> Not in the case Ace. ALL of the phones were set up without desktop clients.
> The Android phones I just had to configure the email source information and
> the Windows Mobile phones the same, but I needed to install the self-signed
> cert which I did via an SD card. As I said all of these phones have been
> working fine with the Windows mobile phones well over a year in play.
>

I see. Then I am not sure what is going on, unless the users plugged them in to their machines for some reason, then installed the Mobile Device software and changed a setting. Otherwise there is no reason they are only syncing when Outlook is turned on, nor should they have any reason to plug in the phone other than charging the battery, which works without the software.

Ace