Windows Vista Forums

server is unresponsive

  1. #1


    lenny109 Guest

    server is unresponsive

    Hi,
    Over the last few weeks our server (Windows Server 2003 for small business
    server Version 5.2 Service Pack 2) keeps becoming unresponsive. For the last
    few weeks it has happened on a Tuesday and a Thursday evening. When trying
    to log on first thing in the morning we have been unable to. I made some
    changes to the backup program today (Genie Backup Manager Server Edition
    7.0) and set it doing a backup. After a couple of minutes the server again
    crashed (just became unresponsive and everybody lost connection to it via
    the network and on the actual server its self the keyboard and mouse would
    not work). I thought that maybe it is something to do with the backup as it
    is usually set to 11.30pm so that could be causing it to crash on an
    evening. We rebooted the server and didn't start the backup again but 10
    minutes later exactly the same problem. There is nothing displaying in the
    Event Viewer except for 'The previous system shutdown was unexpected' from
    when we have had to hard reboot via the on button. There is lots of room on
    the HD. Automatic updates are set to update everyday at 12. Because nothing
    is appearing in the Event Viewer I am not really sure where to start in
    diagnosing this problem. Any thoughts would be great.
    Cheers
    Lenny



      My System SpecsSystem Spec

  2. #2


    Lanwench [MVP - Exchange] Guest

    Re: server is unresponsive

    lenny109 <lenny@newsgroup> wrote:

    > Hi,
    > Over the last few weeks our server (Windows Server 2003 for small
    > business server Version 5.2 Service Pack 2) keeps becoming
    > unresponsive. For the last few weeks it has happened on a Tuesday and
    > a Thursday evening. When trying to log on first thing in the morning
    > we have been unable to. I made some changes to the backup program
    > today (Genie Backup Manager Server Edition 7.0) and set it doing a backup.
    > After a couple of minutes the server
    > again crashed (just became unresponsive and everybody lost connection
    > to it via the network and on the actual server its self the keyboard
    > and mouse would not work). I thought that maybe it is something to do
    > with the backup as it is usually set to 11.30pm so that could be
    > causing it to crash on an evening. We rebooted the server and didn't
    > start the backup again but 10 minutes later exactly the same problem.
    > There is nothing displaying in the Event Viewer except for 'The
    > previous system shutdown was unexpected' from when we have had to
    > hard reboot via the on button. There is lots of room on the HD.
    > Automatic updates are set to update everyday at 12. Because nothing
    > is appearing in the Event Viewer I am not really sure where to start
    > in diagnosing this problem. Any thoughts would be great. Cheers
    > Lenny
    If the whole system is freezing, nothing would be able to be written to the
    event logs. This sort of thing is generally a hardware issue. What are you
    backing up *to* ... tape?



      My System SpecsSystem Spec

  3. #3


    Meinolf Weber [MVP-DS] Guest

    Re: server is unresponsive

    Hello lenny109,

    For SBS version better use:
    microsoft.public.windows.server.sbs

    Best regards

    Meinolf Weber
    Disclaimer: This posting is provided "AS IS" with no warranties, and confers
    no rights.
    ** Please do NOT email, only reply to Newsgroups
    ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


    > Hi,
    > Over the last few weeks our server (Windows Server 2003 for small
    > business
    > server Version 5.2 Service Pack 2) keeps becoming unresponsive. For
    > the last
    > few weeks it has happened on a Tuesday and a Thursday evening. When
    > trying
    > to log on first thing in the morning we have been unable to. I made
    > some
    > changes to the backup program today (Genie Backup Manager Server
    > Edition
    > 7.0) and set it doing a backup. After a couple of minutes the server
    > again
    > crashed (just became unresponsive and everybody lost connection to it
    > via
    > the network and on the actual server its self the keyboard and mouse
    > would
    > not work). I thought that maybe it is something to do with the backup
    > as it
    > is usually set to 11.30pm so that could be causing it to crash on an
    > evening. We rebooted the server and didn't start the backup again but
    > 10
    > minutes later exactly the same problem. There is nothing displaying in
    > the
    > Event Viewer except for 'The previous system shutdown was unexpected'
    > from
    > when we have had to hard reboot via the on button. There is lots of
    > room on
    > the HD. Automatic updates are set to update everyday at 12. Because
    > nothing
    > is appearing in the Event Viewer I am not really sure where to start
    > in
    > diagnosing this problem. Any thoughts would be great.
    > Cheers
    > Lenny


      My System SpecsSystem Spec

  4. #4


    lenny109 Guest

    Re: server is unresponsive

    We are backing up to an external Hard Drive.

    "Lanwench [MVP - Exchange]"
    <lanwench@newsgroup> wrote in message
    news:es9d5cKLKHA.5992@newsgroup

    > lenny109 <lenny@newsgroup> wrote:

    >> Hi,
    >> Over the last few weeks our server (Windows Server 2003 for small
    >> business server Version 5.2 Service Pack 2) keeps becoming
    >> unresponsive. For the last few weeks it has happened on a Tuesday and
    >> a Thursday evening. When trying to log on first thing in the morning
    >> we have been unable to. I made some changes to the backup program
    >> today (Genie Backup Manager Server Edition 7.0) and set it doing a
    >> backup. After a couple of minutes the server
    >> again crashed (just became unresponsive and everybody lost connection
    >> to it via the network and on the actual server its self the keyboard
    >> and mouse would not work). I thought that maybe it is something to do
    >> with the backup as it is usually set to 11.30pm so that could be
    >> causing it to crash on an evening. We rebooted the server and didn't
    >> start the backup again but 10 minutes later exactly the same problem.
    >> There is nothing displaying in the Event Viewer except for 'The
    >> previous system shutdown was unexpected' from when we have had to
    >> hard reboot via the on button. There is lots of room on the HD.
    >> Automatic updates are set to update everyday at 12. Because nothing
    >> is appearing in the Event Viewer I am not really sure where to start
    >> in diagnosing this problem. Any thoughts would be great. Cheers
    >> Lenny
    >
    > If the whole system is freezing, nothing would be able to be written to
    > the event logs. This sort of thing is generally a hardware issue. What are
    > you backing up *to* ... tape?
    >


      My System SpecsSystem Spec

  5. #5


    Phillip Windell Guest

    Re: server is unresponsive

    > lenny109 <lenny@newsgroup> wrote:

    >> causing it to crash on an evening. We rebooted the server and didn't
    >> start the backup again but 10 minutes later exactly the same problem.
    >> There is nothing displaying in the Event Viewer except for 'The
    >> previous system shutdown was unexpected' from when we have had to
    >> hard reboot via the on button. There is lots of room on the HD.
    >> Automatic updates are set to update everyday at 12. Because nothing
    >> is appearing in the Event Viewer I am not really sure where to start
    >> in diagnosing this problem. Any thoughts would be great. Cheers
    >> Lenny
    I'd start by calling the hardware vendor. I'd suspect the motherboard or
    CPU. Doubt it would be RAM chips since they usually generate some kind of
    visible error message, blue screen, or spontaneous reboot.

    If the hardware vendor verified the hardware is fine,...then I'd call
    MS,...but I wouldn't call MS until that.

    To me, this just doesn't seem like the kind of problem that you will find
    and answer to in a news group thread.

    --
    Phillip Windell

    The views expressed, are my own and not those of my employer, or Microsoft,
    or anyone else associated with me, including my cats.
    -----------------------------------------------------



      My System SpecsSystem Spec

  6. #6


    Phillip Windell Guest

    Re: server is unresponsive


    "lenny109" <lenny@newsgroup> wrote in message
    news:OYGdnTlKcIngQgLXnZ2dnUVZ8jGdnZ2d@newsgroup

    > We are backing up to an external Hard Drive.
    You said it would do this even when the backup wasn't running,....but does
    that mean the external HD was still attached or not attached?

    --
    Phillip Windell

    The views expressed, are my own and not those of my employer, or Microsoft,
    or anyone else associated with me, including my cats.
    -----------------------------------------------------



      My System SpecsSystem Spec

  7. #7


    lenny109 Guest

    Re: server is unresponsive

    The HD is attached all the time.


    "Phillip Windell" <philwindell@newsgroup> wrote in message
    news:%23EZHNvKLKHA.4516@newsgroup

    >
    > "lenny109" <lenny@newsgroup> wrote in message
    > news:OYGdnTlKcIngQgLXnZ2dnUVZ8jGdnZ2d@newsgroup

    >> We are backing up to an external Hard Drive.
    >
    > You said it would do this even when the backup wasn't running,....but does
    > that mean the external HD was still attached or not attached?
    >
    > --
    > Phillip Windell
    >
    > The views expressed, are my own and not those of my employer, or
    > Microsoft,
    > or anyone else associated with me, including my cats.
    > -----------------------------------------------------
    >
    >


      My System SpecsSystem Spec

  8. #8


    lenny109 Guest

    Re: server is unresponsive

    I mean surprised (not suppressed!)


    > I would be suppressed if you were right about not finding an answer in a
    > news group thread but you might be right.


      My System SpecsSystem Spec

  9. #9


    Lanwench [MVP - Exchange] Guest

    Re: server is unresponsive

    lenny109 <lenny@newsgroup> wrote:

    > Hi Phillip,
    > I would be suppressed if you were right about not finding an answer
    > in a news group thread but you might be right.
    >
    > The server is a few years old now so out of warranty. I Don't think
    > HP are going to be interested in sorting this problem out without
    > charging a lot.
    AFAIK HP will still do phone support even for an out of warranty box - they
    just won't dispatch a tech. Call and see.

    You should see about getting that warranty reinstated, though. I don't like
    to see production boxes without warranty support.

    >
    > Cheers
    > Lenny
    >

    >>
    >> I'd start by calling the hardware vendor. I'd suspect the
    >> motherboard or CPU. Doubt it would be RAM chips since they usually
    >> generate some kind of visible error message, blue screen, or
    >> spontaneous reboot. If the hardware vendor verified the hardware is
    >> fine,...then I'd call
    >> MS,...but I wouldn't call MS until that.
    >>
    >> To me, this just doesn't seem like the kind of problem that you will
    >> find and answer to in a news group thread.
    >>
    >> --
    >> Phillip Windell
    >>
    >> The views expressed, are my own and not those of my employer, or
    >> Microsoft,
    >> or anyone else associated with me, including my cats.
    >> -----------------------------------------------------



      My System SpecsSystem Spec

  10. #10


    Phillip Windell Guest

    Re: server is unresponsive

    (hehe) I knew what you meant. It could happen,...just saying I am doubful.

    On the other post,...if the Ext HD is USB (hence easy to remove) how does it
    perform with the drive not attached?

    --
    Phillip Windell

    The views expressed, are my own and not those of my employer, or Microsoft,
    or anyone else associated with me, including my cats.
    -----------------------------------------------------

    "lenny109" <lenny@newsgroup> wrote in message
    newsIGdnTHWdp-GdwLXnZ2dnUVZ8nSdnZ2d@newsgroup

    >I mean surprised (not suppressed!)
    >
    >

    >> I would be suppressed if you were right about not finding an answer in a
    >> news group thread but you might be right.
    >
    >


      My System SpecsSystem Spec

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