I have a terminal server 2008 that gave me BSOD 3 times in the last
30
days. I pasted bugcheck Analysis below.
Any help would be appriciated.
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*your local folder for symbols*http://
msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack
1)
MP (8 procs) Free x86 compatible
Product: Server, suite: TerminalServer
Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
Machine Name:
Kernel base = 0x81a34000 PsLoadedModuleList = 0x81b4bc70
Debug session time: Tue Oct 13 13:48:13.210 2009 (GMT-7)
System Uptime: 0 days 13:59:19.774
Loading Kernel Symbols
................................................................
.................................................................
.....
Loading User Symbols
Loading unloaded module list
......
****************************************************************************
****
*
*
* Bugcheck
Analysis *
*
*
****************************************************************************
****
Use !analyze -v to get detailed debugging information.
BugCheck 1000008E, {c0000005, 9978e908, caab1bf0, 0}
Probably caused by : win32k.sys ( win32k!
DEVLOCKBLTOBJ::~DEVLOCKBLTOBJ
+ac )
Followup: MachineOwner
---------
3: kd> !analyze -v
****************************************************************************
****
*
*
* Bugcheck
Analysis *
*
*
****************************************************************************
****
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address
pinpoints
the driver/function that caused the problem. Always note this
address
as well as the link date of the driver/image that contains this
address.
Some common problems are exception code 0x80000003. This means a
hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never
have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 9978e908, The address that the exception occurred at
Arg3: caab1bf0, Trap Frame
Arg4: 00000000
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx
referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
win32k!DEVLOCKBLTOBJ::~DEVLOCKBLTOBJ+ac
9978e908 833800 cmp dword ptr [eax],0
TRAP_FRAME: caab1bf0 -- (.trap 0xffffffffcaab1bf0)
ErrCode = 00000000
eax=00000000 ebx=ff096018 ecx=caab1c38 edx=00000971 esi=caab1c7c
edi=caab1c8c
eip=9978e908 esp=caab1c64 ebp=caab1d30 iopl=0 nv up ei pl zr
na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000
efl=00010246
win32k!DEVLOCKBLTOBJ::~DEVLOCKBLTOBJ+0xac:
9978e908 833800 cmp dword ptr [eax],0 ds:
0023:00000000=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP
BUGCHECK_STR: 0x8E
PROCESS_NAME: iexplore.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 9978fb79 to 9978e908
STACK_TEXT:
caab1c68 9978fb79 5e21087b 9978f565 02b34de4 win32k!
DEVLOCKBLTOBJ::~DEVLOCKBLTOBJ+0xac
caab1d30 81a8ba1a fdc3f420 ffa872a8 fe000410 win32k!NtGdiBitBlt+0x615
caab1d30 776e9a94 fdc3f420 ffa872a8 fe000410 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be
wrong.
02b34df4 00000000 00000000 00000000 00000000 0x776e9a94
STACK_COMMAND: kb
FOLLOWUP_IP:
win32k!DEVLOCKBLTOBJ::~DEVLOCKBLTOBJ+ac
9978e908 833800 cmp dword ptr [eax],0
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!DEVLOCKBLTOBJ::~DEVLOCKBLTOBJ+ac
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 498f9e9d
FAILURE_BUCKET_ID: 0x8E_win32k!DEVLOCKBLTOBJ::_DEVLOCKBLTOBJ+ac
BUCKET_ID: 0x8E_win32k!DEVLOCKBLTOBJ::_DEVLOCKBLTOBJ+ac
Followup: MachineOwner
---------
3: kd> !analyze -v
****************************************************************************
****
*
*
* Bugcheck
Analysis *
*
*
****************************************************************************
****
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address
pinpoints
the driver/function that caused the problem. Always note this
address
as well as the link date of the driver/image that contains this
address.
Some common problems are exception code 0x80000003. This means a
hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never
have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 9978e908, The address that the exception occurred at
Arg3: caab1bf0, Trap Frame
Arg4: 00000000
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx
referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
win32k!DEVLOCKBLTOBJ::~DEVLOCKBLTOBJ+ac
9978e908 833800 cmp dword ptr [eax],0
TRAP_FRAME: caab1bf0 -- (.trap 0xffffffffcaab1bf0)
ErrCode = 00000000
eax=00000000 ebx=ff096018 ecx=caab1c38 edx=00000971 esi=caab1c7c
edi=caab1c8c
eip=9978e908 esp=caab1c64 ebp=caab1d30 iopl=0 nv up ei pl zr
na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000
efl=00010246
win32k!DEVLOCKBLTOBJ::~DEVLOCKBLTOBJ+0xac:
9978e908 833800 cmp dword ptr [eax],0 ds:
0023:00000000=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP
BUGCHECK_STR: 0x8E
PROCESS_NAME: iexplore.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 9978fb79 to 9978e908
STACK_TEXT:
caab1c68 9978fb79 5e21087b 9978f565 02b34de4 win32k!
DEVLOCKBLTOBJ::~DEVLOCKBLTOBJ+0xac
caab1d30 81a8ba1a fdc3f420 ffa872a8 fe000410 win32k!NtGdiBitBlt+0x615
caab1d30 776e9a94 fdc3f420 ffa872a8 fe000410 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be
wrong.
02b34df4 00000000 00000000 00000000 00000000 0x776e9a94
STACK_COMMAND: kb
FOLLOWUP_IP:
win32k!DEVLOCKBLTOBJ::~DEVLOCKBLTOBJ+ac
9978e908 833800 cmp dword ptr [eax],0
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!DEVLOCKBLTOBJ::~DEVLOCKBLTOBJ+ac
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 498f9e9d
FAILURE_BUCKET_ID: 0x8E_win32k!DEVLOCKBLTOBJ::_DEVLOCKBLTOBJ+ac
BUCKET_ID: 0x8E_win32k!DEVLOCKBLTOBJ::_DEVLOCKBLTOBJ+ac
Followup: MachineOwner
---------
3: kd> .trap 0xffffffffcaab1bf0
ErrCode = 00000000
eax=00000000 ebx=ff096018 ecx=caab1c38 edx=00000971 esi=caab1c7c
edi=caab1c8c
eip=9978e908 esp=caab1c64 ebp=caab1d30 iopl=0 nv up ei pl zr
na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000
efl=00010246
win32k!DEVLOCKBLTOBJ::~DEVLOCKBLTOBJ+0xac:
9978e908 833800 cmp dword ptr [eax],0 ds:
0023:00000000=????????
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