Help restoring a backup made with Roxio BackupMyPC 7

karen12345

New Member
Could use help restoring a backup I created with Roxio Backup My PC version 7.

I created several backups, then sent my laptop off to HP to have it repaired. They replaced the motherboard and wiped the hard drive.

When I got my laptop back, I reinstalled Backup MyPC, then tried to do the restore. Under the "Restore From" pull-down, the only thing that is listed is the hard drive. The DVD drive is not an option.

When I try to create a new backup, the DVD drive is also not listed as an option for where to create a backup, so I guess the problem is not specific to restoring.

Before I set my laptop off for repair, I did a test restore and it worked, so I'm fairly certain my backup disk is ok. When I open the disk a readme file is there that says:

===========
Backup CD
===========
This disc is a backup CD.
Except for this file the contents of this disc must be
accessed using your backup software.

I've been trying since the 17th of February to get support from Roxio. They responded back twice with questions, but I've gotten nothing more for about a week now. So I've rather given up on them.

If anyone out there could help I'd sure appreciate it.
Thanks,
Karen
 

My Computer

System One

  • Manufacturer/Model
    HP/Pavilion dv6700 Notebook PC
    CPU
    Intel Core 2 Duo T9300
    Memory
    4GB
    Other Info
    MAT****A DVD-RAM UJ-851S ATA Device
I don't think I ever tried a backup program that I was able to use the restore other than an imaging backup. There are a few out there. For future reference, for system disaster recovery I'd recommend free Paragon Drive Backup Express. If you have $40 to burn, get the Personal edition. I've actually restored with this program more than once. Tried Windows 7 beta and when I was bored, just laid the image from my external drive and the machine was right back to where I backed it up. Makes a whole system snapshot. Plus if your system won't boot use the BootCD you burned which has support for USB and network. For file by file backups I just copy stuff to my external hd.

edit: btw if you don't have a lot of stuff on your HD it's feasible if you have a DVD burner to make a bootable backup set. Paragon lets you do this. I tend to stay away from it because I think external USB is more reliable. As long as your BootCD works you can copy back. With a DVD set sometimes one crc error is all it takes and you're hosed. But it's another option.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HP Pavilion m9515y
    CPU
    Phenom X4 9850
    Memory
    8 GB
    Graphics Card(s)
    Some Radeon Cheapie with 512 MB Ram
    Monitor(s) Displays
    CRT
    Screen Resolution
    1280x1024
    Hard Drives
    750 GB SATA 3G
    2 SIIG Superspeed docks w/WD Caviar Black Sata II or III
Thanks, but I'm really hoping to get Roxio working, so I can get my email and bookmarks back. I was able to successfully restore before I got my pc repaired. Won't buy backup software that uses a proprietary backup format again, that's for sure!
 

My Computer

System One

  • Manufacturer/Model
    HP/Pavilion dv6700 Notebook PC
    CPU
    Intel Core 2 Duo T9300
    Memory
    4GB
    Other Info
    MAT****A DVD-RAM UJ-851S ATA Device
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