Problems Uninstalling Adobe CS3 Master Collection.

S

Saturn

New Member
Hi all,

I'm new on this forum and I was wondering if someone else had previous issues on the subject or knows how to get around it.

I've been using Adobe suit collection CS3 and when I accidentally updated it I had a few issues with some of the programs. So I downloaded another Suit and tried to overwrite the old version with this new one. But it didn't install. So then I tried to uninstall The old Adobe suit from control panel but it would not happen. It would simply just [FONT=&quot]bluff [/FONT]a loading mouse and then nothing would happen. Now I can not intall a new one and the old one is completely disfunctional. The message I get when I try to open a program is "The licensing subsystem has failed catastrophically. You must reinstall or call custumer support."

Anybody know anything about it, let me know.

Thanks
 

My Computer

System One

Saturn said:
Hi all,

I'm new on this forum and I was wondering if someone else had previous issues on the subject or knows how to get around it.

I've been using Adobe suit collection CS3 and when I accidentally updated it I had a few issues with some of the programs. So I downloaded another Suit and tried to overwrite the old version with this new one. But it didn't install. So then I tried to uninstall The old Adobe suit from control panel but it would not happen. It would simply just [FONT=&quot]bluff [/FONT]a loading mouse and then nothing would happen. Now I can not intall a new one and the old one is completely disfunctional. The message I get when I try to open a program is "The licensing subsystem has failed catastrophically. You must reinstall or call custumer support."

Anybody know anything about it, let me know.

Thanks
Click to expand...



I have no idea, but dont bother contacting support, as Adobe considers CS3 "Outdated" and will charge you $40 per hour for support, and will take their sweet time reading through scripts, only in the end to tell you something simple.... they are a bunch of crooks IMHO.
 

My Computer

System One

  • Manufacturer/Model
    Myself
    CPU
    Intel Core i7 920
    Motherboard
    ASUS P6T Deluxe
    Memory
    6gb MUSHKIN DDR3 1866
    Graphics Card(s)
    TWO x EVGA NVidia GTX 285
    Sound Card
    Soundblaster Extreme
    Monitor(s) Displays
    ASUS 24inch 2ms LCD
    Screen Resolution
    1920x1080
    Hard Drives
    4 x OCZ Vertex 60GB, 1 x Western Digital Velociraptor 300GB, 1TB Western Digital Caviar Black
    PSU
    Corsair 1000W
    Case
    Coolermaster HAF 932
    Cooling
    Water cooled
    Keyboard
    Saitek Cyborg Deluxe
    Mouse
    Microsoft Regular USB w/wheel
    Internet Speed
    Cable 15mbps
Windows Installer Cleanup Utility will remove it. Run it from the administrator account. Did you try a normal uninstall from the administrator account? Adobe requires it.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID
You could do a repair install than remove it.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID
Hi Saturn,
It seems that you still have some old version in the registry - try to run a registry clean-up and then try to reinstall the new version again.
 

My Computer

System One

I don't recommend a registry cleaner for Vista. They can cause all sorts of issues. Try Windows Install Cleanup Utility first. If it has problems. Do a repair install to fix the uninstaller for CS3. Then, remove it.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID
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