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issues with the AVp

  1. #1



    Junior Member
    Join Date : Apr 2009
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    issues with the AVp

    first of all, this is my first post but I have been following the forum since I got Vista 64 and it has already helped me a lot. So thank you for all your hard work.

    I have a problem, and I hope you can help:

    I can't reinstall my Antivirus-Software, this is why I believe it could be a Windows related problem:

    - When I install it tells me the Windows-Installer doesn't work.

    - Whatever I do I can't get rid of the registration files in regedit. It just doesn't let me delete the files "Error deleting the key" (translated)

    - there the Antivirus Software has left a file on my harddrive called shellEx.dell which I just can't delete

    any thoughts?

    Thank you!

      My System SpecsSystem Spec

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  3. #2
    mansrm81's Avatar

    Senior Member


    Join Date : Aug 2008
    Rockford, IL
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    Vista Ultimate 64bit SP2
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    Re: issues with the AVp

    What antivirus software are you trying to install?

      My System SpecsSystem Spec

  4. #3
    pooch's Avatar

    Old Dog

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    Germany
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    Vista Ultimatex64 Windows 7 build 7100
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    Re: issues with the AVp

    Quote Originally Posted by Antonius View Post
    first of all, this is my first post but I have been following the forum since I got Vista 64 and it has already helped me a lot. So thank you for all your hard work.

    I have a problem, and I hope you can help:

    I can't reinstall my Antivirus-Software, this is why I believe it could be a Windows related problem:

    - When I install it tells me the Windows-Installer doesn't work.

    - Whatever I do I can't get rid of the registration files in regedit. It just doesn't let me delete the files "Error deleting the key" (translated)

    - there the Antivirus Software has left a file on my harddrive called shellEx.dell which I just can't delete

    any thoughts?

    Thank you!
    Hi Antonius, welcome to the forum,

    You havent said what make of program this is. Have you tried visiting their web site to see if there is a removal tool?

    Alternatively you could try using CCleaner - Home as it might also remove the remnants.

    I hope this helps.

    Pooch

      My System SpecsSystem Spec

  5. #4
    pooch's Avatar

    Old Dog

    Join Date : Sep 2008
    Germany
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    Vista Ultimatex64 Windows 7 build 7100
    Local Time: 10:20 AM
    germany uk england

     

    Re: issues with the AVp

    Quote Originally Posted by mansrm81 View Post
    What antivirus software are you trying to install?
    Back after a small break and I'm already to slow!! I'll be quicker next time

      My System SpecsSystem Spec

  6. #5
    mansrm81's Avatar

    Senior Member


    Join Date : Aug 2008
    Rockford, IL
    Posts : 1,884
    Vista Ultimate 64bit SP2
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    Re: issues with the AVp

    Quote Originally Posted by pooch View Post
    Quote Originally Posted by mansrm81 View Post
    What antivirus software are you trying to install?
    Back after a small break and I'm already to slow!! I'll be quicker next time

      My System SpecsSystem Spec

  7. #6



    Junior Member
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      Thread Starter

    Re: issues with the AVp

    thank you for your replies

    1) I tried various registry-cleaing softwares they all identify the problem but are unable to delete the registry entry

    2) it is kaspersky internet security 2009 and I could not find any removal tool

    3) I had to remove the programme manually (not using the windows installer) as the program was in some way corrupted and did not "let" me deinstall it

    I removed the program from my sistem apart from the shellEx.dll file (any ideas there?) which is impossible to delete (I tried renaming, deleting software etc.) and the registry entries

      My System SpecsSystem Spec

  8. #7
    RedDawn's Avatar

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    Re: issues with the AVp

      My System SpecsSystem Spec

  9. #8



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      Thread Starter

    Re: issues with the AVp

    I tried the KIS uninstaller, Windows still thinks it's there and now the installation doesn't start due to a errormessage saying that the disk is currupted...

    I don't understand why it has to be SO hard to get that software off my system...

      My System SpecsSystem Spec

  10. #9
    pooch's Avatar

    Old Dog

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    Re: issues with the AVp

    Quote Originally Posted by Antonius View Post
    I tried the KIS uninstaller, Windows still thinks it's there and now the installation doesn't start due to a errormessage saying that the disk is currupted...

    I don't understand why it has to be SO hard to get that software off my system...
    Try cleaning again

      My System SpecsSystem Spec

  11. #10



    Junior Member
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      Thread Starter

    Re: issues with the AVp

    same problem.

    - I can't get rid of the Kaspersky registry keys

    - I can't reinstall the software because it tells me there is a problem with the windows installer (I tried solving the problem by updating the windows installer)

      My System SpecsSystem Spec

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