PLEASE HELP!! DVD / CD Wont play

Brand new Gateway Laptop. It will not play any DVD's or CD's. I've tried to uninstall and reinstall drivers. I've done the upper and lower filter fix it. I've reinstalled factory settings. Nothing works... Can anyone help

What codecs are you using? If you have a x64 OS you will need to install both x32+x64 for everything to play right. I recommend ffdshow or shark codec pack

Ok maybe never mind. I just reread your Q and saw the cd part. so it may be a hardware prob.

so, the computer knows the drive is there, but it won't let anything play?

So You start the computer.
Open the DVD drive, put in a disc, and close it.
What happenes next?

If nothing happens, it could just be a bad autorun file or something silly. Try exploring the drive, do you see any data?

If the computer doesn't recognize the drives, it could be a simple hardware problem, make sure they are connected properly.