Access Denied

BitDefender asked me to find a file for them under C/Documents and Settings. They want to look at this file to help solve a little problem I'm having.

The folder icon for Documents and Settings has a little white box with a blue arrow in it and when I click on it: C:/Documents and Settings is not accessible. Access denied.

I note that there are other folders in C the same way and I can't open them either. Why is this?

BitDefender might not have appropriate permissions to access the folder (or see below). If you can find the .exe you can edit its permissions. I probably wouldn't as a safety measure, you don't want your AV 'finding' false positives and deleting OS files.

As for some of the other folders on C:\, one of which is System Volume Information, they are protected by the OS as they store important information pertinent to the operation of the OS.

OK, thanks. BD emailed and asked me to send a screen shot of the message I got denying access to guess we'll see what happens.