Vista - Asking for Help on "Personal Safe"

I am a newbie to Vista and have some computer experience. I have Windows Vista Home Premium. Service Pack 2. 32-bit Operating System. Laptop model: JHL90 (Micro Express Computers)

My problem: I have an icon on my Desktop called "Personal Safe" to unlock it I use my fingerprint. Recently after creating an .xlsx (Excel) document that was saved to my desktop I went to move it to my "Personal Safe" folder which was already unlocked.

It was taking a long time to move over so I clicked cancel. That then was also taking a long time so I pulled up the Task Manager to cancel it. I later shutdown.

I logged in today and the "Personal Safe" icon is showing that it is unlocked; however, when I click on the icon to open it - it will not open. When I right click on it, the options are: Open, Explore, Unlock, Create Shortcut and Rename. When I select "Unlock" the mouse icon just sits there.

When I go into Explorer and double click on the folder, the file icon appears as "Content Locked". When I right click on it, the only option is "Unlock" and again the mouse icon just sits there.

Can someone tell me what to do to unlock this folder?

Thank You - very frustrated.........

Hello vistauser2009,
Welcome to Vista Forums!

It may be that the program is running but you can't see it. It has happened to me before.

Go to: Startup Programs - Enable or Disable
Make sure that the program is not set to run on start up.
Next, do a restart and make sure that you dont do anything but log in. Let your computer fully load (depending on your start-up speed, it could be 1-5 minutes)
Next, try and open/unlock the "safe"

Let us know,
Ben

It was working in the background apparently because now I can see all of the files. I see I will have to learn patience with Vista. I didn't know why my fan was constantly running.

I will check the Startup in the future when the fan is running constantly also.

Thank you for taking the time to respond.