HP Scanner Problem Workaround

filegrrrl

Member
HP Scanner Will Not Scan: Workaround Solution - Universal Scanner Help
Hoping to save someone some stress and a hair-pull-out experience. Perhaps this can help someone else.

More in the usual place below under "My System Specs" but the relevant info:

Vista 32-bit Home Premium
Scanner HP Officejet 5610 All-In-One (Ink Jet Printer).
[But this should help with many other scanners.]


Got the messages,"No HP Device Detected" & "No Computer Connection Detected" & "No Scan Options." -- all at various stages of trying to figure this out. Even though my computer would still print and copy BUT:

It would not scan until I found this workaround (this after many clean uninstalls/reinstalls & going through various solution attempts Some from the HP company itself):

Re: "No device detected and "no computer connection (everything was connected and the digital imaging monitor icon was present, etc.)". Could not bring up the IP address of my product for the reasons above since the directions per HP required a detected computer connection. Though I did discover while following that step that the Pml Driver HPZ12 referred to in solution 3 on the page linked right below was not listed in the task manager:

'No HP devices have been detected' Message Displays on the Computer in Windows XP When Opening HP Solution Center for a Network-Connected All-in-One

Link:

'No HP devices have been detected' Message Displays on the Computer in Windows XP When Opening HP Solution Center for a Network-Connected All-in-One - HP Customer Care (United States - English)

The workaround I located and used:

"Can't get scan to work. Printer states "no scan options".
Followed advice in manual best I could, no luck. Need some help
here.

SOLUTION:


If you have windows vista and it comes up with the "no scan options" don't press the button on the printer, go to "start" then "accessories" then "paint". This will open up the windows paint program. Go to "File" then click on "From scanner or printer". It will then scan the document, no more problems! Happy scanning."

Link:

"http://pc-hardware-solution.blogspot.com/search/label/HP%20Officejet%205610%20All-In-One%20InkJet%20Printer
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite A135-S4527
    CPU
    Intel Dual Core Genuine Intel (R) CPU
    Memory
    2GB + 2GB Flash Drive (with Readyboost)
    Graphics Card(s)
    [Mobile Intel (R) 945GM Express Chipset Family, Integrated]
    Monitor(s) Displays
    The one that came attached to the laptop - no external monitor right now
    Screen Resolution
    1200 x 800
    Internet Speed
    256k+
I don't understand this story. If the device is not being detected, Paint does not help because you have e.g. a driver problem. There are a lot of other programs you can use to scan (e.g. One Note), but you first need to get the scanner recognized by the system. --- Am I missing something??
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Q6600
    Memory
    4GB
    Monitor(s) Displays
    HP w2207h
    Hard Drives
    2x250GB HDDs
    1x60GB OCZ SSD
    6 external disks 60 to 640GBs
    Other Info
    Also 1xHP desktop, 1xHP laptop, 1xGateway laptop
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