corrupt user accounts VISTA64 HOME PREMIUM

chuckw

New Member
Have an HP Pavilion desktop running VISTA 64 Home Premium. Have four accounts (1 Administrator, 3 user). Administrator and Guest accounts have software problems.
Administrator account:
--Cannot open Acrobat 9.3 (internal error occurred); attempted but cannot download latest version of Acrobat 9.3.
-- Word2007 (part of Home and Student Office package) opens with "your autocorrect file MSO 1033.ad could not be saved; file may be 'read only' or not authorized for modifying - Click "OK" and Word opens - create a file and when saving (SAVE AS), the program quits responding - Print works fine.
Also get following:
Event Name: App Hang 31
App name :Winword.exe
Version 12.0.6514.5000
Time Stamp: 4a89d533
Signature: f422
OS Version 6.0.6002.2.2.0.768.3

Guest Account:
All apps work as advertised; print preview is fine but printed version is upside down and backwards (flip over and up-hold up to a lighted background - reads fine) (print on wrong side of page obviously)
My personal user account has no issues yet: since I use this account for critical processes (right now Turbo Tax), I hope to resolve the issue(S) before my account is corrupted.
Any help is appreciated.
 

My Computer

Hi,

Download the free Malwarebytes Anti-Malware, and run a full system scan. Once we know your system has no viruses on it, we will work on repair of the damage.

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Welcome

As suggested by Niemiro run your AntiVirus and run a malwarebytes scan.
Both should be done weekly, anyway
Malwarebytes.org
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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