Trying to uninstall a program

A

Alvin Myers

BigAl
Member
Hi,
I have a problem that is "haunting" me to no end! I cannot contine downloading a file until this program contained within this file is uninstalled so I can continue downloading. It tells me "CyberLink Power Director exists on my computer and needs to be uninstalled before the file can continue downloading". I have two uninstall programs and the item is not listed on either one of them. If I go to "Programs and Features" in my Control Panel I can find this program (Power Director) but there is nothing in the Publisher or size columns so I can uninstall. I have searched the registry for this program but found nothing. It has to be somewhere or it would not appear when I try to download the Cyber Link file. Hopefully some of you Techies can help me? Thank you. :(
 
Last edited:

My Computer

System One

Which two uninstall programs do you have?

When you go to C,Program files,Cyberlink, and expand the folder is there not an uninstaller there?
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
Sounds like it was a program that you had, then uninstalled.
Further, it seems that there are remnants of the program that were not removed completely.
I would try several things to remove.
First download and use Ccleaner to remove (untick all registry entries)
If that does not work Temporary File cleaner should do the trick.
With Ccleaner be sure to untick cookies and temporary system files or your cookies will be delted
With Temporary file cleaner, they Will be delted. Its a pain to begin to sign in again to all your sites, but it just take one sign in to restore the cookies.
I think this will work.
http://download.cnet.com/Temp-File-Cleaner/3000-2094_4-10628816.html
http://www.piriform.com/ccleaner
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Just getting ready to recommend Revo and you had just posted that you were running it.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilon Elite
    CPU
    Intel(R)Core(TM)2 Quad CPU [email protected]
    Motherboard
    ASUS eK Berkeley
    Memory
    4GB
    Monitor(s) Displays
    HP w2408 Vivid Color Widescreen LCD
    Cooling
    That's where I keep my beer
    Keyboard
    MS WIRELESS
    Mouse
    MS WIRELESS
    Internet Speed
    AT&T Uverse DSL
Alvin Myers said:
ilikefree said:
Which two uninstall programs do you have?

When you go to C,Program files,Cyberlink, and expand the folder is there not an uninstaller there?
Click to expand...

I have REVO & Advanced Uninstaller. I find no indication of CyberLink in C:\X86 Program Files
Click to expand...

Did you type Cyberlink in Search menu?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilon Elite
    CPU
    Intel(R)Core(TM)2 Quad CPU [email protected]
    Motherboard
    ASUS eK Berkeley
    Memory
    4GB
    Monitor(s) Displays
    HP w2408 Vivid Color Widescreen LCD
    Cooling
    That's where I keep my beer
    Keyboard
    MS WIRELESS
    Mouse
    MS WIRELESS
    Internet Speed
    AT&T Uverse DSL
OK this might sound weird, but try reinstalling it then use revo on it again


EDIT: Forgot to mention If during the uninstall it says to restart your computer don't. Let Revo finish it's thing BEFORE you do a restart or Revo will not be able to find the left over files. IMPORTANT.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
ilikefree said:
OK this might sound weird, but try reinstalling it then use revo on it again


EDIT: Forgot to mention If during the uninstall it says to restart your computer don't. Let Revo finish it's thing BEFORE you do a restart or Revo will not be able to find the left over files. IMPORTANT.
Click to expand...

Don't is the keyword there ilikefree.....Let Revo finish!!
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilon Elite
    CPU
    Intel(R)Core(TM)2 Quad CPU [email protected]
    Motherboard
    ASUS eK Berkeley
    Memory
    4GB
    Monitor(s) Displays
    HP w2408 Vivid Color Widescreen LCD
    Cooling
    That's where I keep my beer
    Keyboard
    MS WIRELESS
    Mouse
    MS WIRELESS
    Internet Speed
    AT&T Uverse DSL
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