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WMP11 stops working when I click options.

  1. #1
    wolvo7's Avatar
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    WMP11 stops working when I click options.

    Hi all,

    I'm new to the forums and apologize if there is a similar thread, but my problem seems to be different to the others.
    Quite simply my WMP works fine, I can listen to music etc but when I want to go to options (tools>options) the player freezes and stops working. I have attached the event log but don't really know what to do with it, as much as I'd like to I'm not that good with advanced computer stuff. Apparently there's a problem with ntdll.dll

    I'd appreciate any help.
    Thanks =)

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  2. #2
    americancritic's Avatar


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    Re: WMP11 stops working when I click options.

    Hello and welcome to the forum.

    Try and do a system restore by going back at least 5 days before the problem started, here is a great tutorial...

    System Restore

    System Recovery Options

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  3. #3
    kesume's Avatar

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    Re: WMP11 stops working when I click options.

    Here is solely a link to explain a little about ntdll.dll file?
    What is the ntdll.dll file?

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  4. #4
    wolvo7's Avatar
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      Thread Starter

    Re: WMP11 stops working when I click options.

    Hi and thank you both for your replies.
    A system restore would be unpractical because the problem started a few weeks ago and as I don't use the options that often I wouldn't know when it actually started. Plus I have installed a few things since then and updated my drivers so I wouldn't want to uninstall all that.

    kesume as this file contains kernel functions I recon it's fairly important so it should disrupt other processes. I checked and Word did stop working for some time yesterday with a ntdll.dll error (see attachment) although I did get another error with a faulty mso.dll. Any idea on what I should do to repair this .dll?

    I also have a much bigger problem related to my external hard drive which is described accurately in this thread BSOD when transfering Large files to external HD (I have the same error message and same external hdd) but it's a different problem as far as I can tell and I'm just mentioning it in case anyone makes a connection to this dll as the solution hasn't worked for me.

    Please let me know your suggestions.

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  5. #5
    americancritic's Avatar


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    Re: WMP11 stops working when I click options.

    Hello Wolvo7

    Have you tried to do a sfc scan yet, a lot of times it can repair your system if you would like to try. You probable know how but just in case you don't here is what you need to do.

    1. Click Start...
    2. In the search box type cmd
    3. When the popup list comes up RIGHT click on the cmd.exe and then run as administrator...
    4. When the command prompt box appears the type the following sfc /scannow, notice there is a space between the sfc ans the forward slash, after the sfc has run a full scan if there are any error's then run it 3 more times as it does fix more each time it is run...

    System Files - SFC Command

    I hope this helps a little more as I will do some more research about your computer problem. lol

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  6. #6
    americancritic's Avatar


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    Re: WMP11 stops working when I click options.

    Hello I forgot to ask you do you have a full version of your software or do you have the recovery disks from the factory.

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  7. #7
    kesume's Avatar

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    Re: WMP11 stops working when I click options.

    Hi,
    I am still collating information, but on the mso.dll particularly. It does seem to be prevalent in Microsoft Office 2007 suite,therefore also concerns Word.
    Which one do you have?
    Yes files like this are very important & must not be messed with.
    One other thought, before we get too deep!
    Have you tried uninstalling & reinstalling your WMP.
    Have you checked in device manager for any likely updates required? Any yellow triangles need attention?

    When you see a yellow caution flag next to anything in your device manager, this typically means that there is a problem.-image256-jpg

    Issues that are fixed in Word 2007 by the 2007 Microsoft Office suites Service Pack 1

    Last edited by kesume; 03 Apr 2011 at 07:45 PM. Reason: error
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  8. #8
    wolvo7's Avatar
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      Thread Starter

    Re: WMP11 stops working when I click options.

    Hey I'm running the sfc right now I ran it not so long ago but we'll see if it brings up anything. I have the full version of vista installed although I didn't get the recovery disks so I burned a disk with an ISO image I found online. Although it will not reinstall vista if needed I can use it to run the repair tools and that got me out of a tight spot a while ago. Hope that helps.

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  9. #9
    americancritic's Avatar


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    Re: WMP11 stops working when I click options.

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  10. #10
    wolvo7's Avatar
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      Thread Starter

    Re: WMP11 stops working when I click options.

    Hey kesume. Yes I do have Office 2007 at the time of the error it would just stop working when I wanted to close the window. But it just lasted about 30min and is now back to normal. Go figure.
    I would like to uninstall and reinstall it but how do you uninstall WMP? It's not listed in the Uninstall program window of the control panel and when I go on the microsoft site I can only download wmp11 for xp sp2, which cannot be installed when I run it because it's an older version than the one I have.
    There are no caution flags in device manager and I have updated my drivers using a program called SlimDrivers 2 days ago, it found about 12 updates available. However I did a system restore after installing these drivers because one of them didn't install correctly, and when I run SLimDrivers again it doesn't detect them as needing updates so I'm not quite sure if the updates are still installed or if the drivers have been restored but are no longer detected by SLimdrivers. Anyways it does seem as if they're up to date.

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