Hello Arvinwebb I agree with the CCleaner but they should never use the regisrty cleaner, if they don't know what they are doing they can cause more harm then good.
We can type the sfc one more time, if you have a printer please print everything before you do this as you can then read how to do it.
Click The Start Button...
In the search box type:
cmd...and then
hit enter...
When you hit enter your start popup list should come up, when it comes up at the top of the list it should say
CMD.EXE when you see that then you
RIGHT click on the
cmd.exe. After you right click it you will get a pop down list, click
run as administrator...
Then the command box should appear, when it comes up it will be a black box and there should be a cursor flashing inside the command box, where the cursor is flashing you will type:
sfc /scannow....Notice there is a space between the sfc and the forward slash, when you type this then you
hit enter and then leave your computer alone untill it is finished scanning..If it comes back as having any errors then run the sfc 3 more times, if you are able please print this tutorial it will walk you through the whole process..
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
If you can print to where you have this handy you will be able to do this with ease. I know that it can be kind of scary but it is ease and when you do it you will be learning more about your computer, plus we are right here if you need us, there is always someone on the forum to help you. So please just do this at your own speed grab a cup of tea as I do and just follow the instructions from the tutorials and I promise you will do great, we are all rooting for you.
