Nero and Firefox Issue

S

smartguy

New Member
For some reason I cann't get the latest version of nero 7.8.5.0 and firefox 2.0 to work .For nero the setup extracts the file , box comes up for the setup and then it crashes.

For firefox , Iam getting dll erros. anybody had the same problem with either one.
 

My Computer

System One

are you running the installs as administrator ??
 

My Computer

System One

  • CPU
    PHENOM II X4 Quad Core 965 Black Edition CPU, 3.40 GHz
    Motherboard
    GA-MA790FXT-UD5P
    Memory
    G.Skill 4GB (2x XMS3 2GB) PC-12800 (1600MHz
    Graphics Card(s)
    nvidia 9500 gt
    Sound Card
    on board
    Monitor(s) Displays
    T231H / X243H ACER
    Screen Resolution
    1980x1050
    Hard Drives
    Hitachi 500 samsung 1terabyte wd 750
    PSU
    550 watt
    Case
    cooler master
    Cooling
    stock
    Keyboard
    microsoft
    Mouse
    logitech
    Internet Speed
    8000 dl 356 ul
    Other Info
    booting xp32 2x dual pci-e digital tv tuners
    xp pro v 1xpci digital tv tuners
    vista ultimate 64 1x pci sat tuner
    win7 64
    win8 64
I had exactly the same problem and i found out the folder where those programs write information (or something like that) has writing disabled.

All you have to do is go to first make sure you can view hidden files which will be under organize, folder and search options,view, show hidden folders.

then go to C:\users\*your username*
right click on appdata
click properties
uncheck read-only
hit ok
apply changes to this folder, subfolders, and files
hit ok again

This should solve your problem.
 

My Computer

System One

if the above doesnt solve your problem you need to right click on the install and run as admin
 

My Computer

System One

  • CPU
    PHENOM II X4 Quad Core 965 Black Edition CPU, 3.40 GHz
    Motherboard
    GA-MA790FXT-UD5P
    Memory
    G.Skill 4GB (2x XMS3 2GB) PC-12800 (1600MHz
    Graphics Card(s)
    nvidia 9500 gt
    Sound Card
    on board
    Monitor(s) Displays
    T231H / X243H ACER
    Screen Resolution
    1980x1050
    Hard Drives
    Hitachi 500 samsung 1terabyte wd 750
    PSU
    550 watt
    Case
    cooler master
    Cooling
    stock
    Keyboard
    microsoft
    Mouse
    logitech
    Internet Speed
    8000 dl 356 ul
    Other Info
    booting xp32 2x dual pci-e digital tv tuners
    xp pro v 1xpci digital tv tuners
    vista ultimate 64 1x pci sat tuner
    win7 64
    win8 64
I did the appdata and run as admin fix , I get the box which says nero setup is starting and wait while windows configure and the setup never starts again . No error whatsoever ?
 

My Computer

System One

Hmmmmm...

Well do you have UAC turned off?
I know that some programs need it on for some reason in order to install them (at least adobe reader needed it), so if its off try turning it on, restart and try to install.
If this does work then you can just turn it back off and the program should still run after its installed.
 

My Computer

System One

can you see nero unpack all files without error
 

My Computer

System One

  • CPU
    PHENOM II X4 Quad Core 965 Black Edition CPU, 3.40 GHz
    Motherboard
    GA-MA790FXT-UD5P
    Memory
    G.Skill 4GB (2x XMS3 2GB) PC-12800 (1600MHz
    Graphics Card(s)
    nvidia 9500 gt
    Sound Card
    on board
    Monitor(s) Displays
    T231H / X243H ACER
    Screen Resolution
    1980x1050
    Hard Drives
    Hitachi 500 samsung 1terabyte wd 750
    PSU
    550 watt
    Case
    cooler master
    Cooling
    stock
    Keyboard
    microsoft
    Mouse
    logitech
    Internet Speed
    8000 dl 356 ul
    Other Info
    booting xp32 2x dual pci-e digital tv tuners
    xp pro v 1xpci digital tv tuners
    vista ultimate 64 1x pci sat tuner
    win7 64
    win8 64
im out of ideas except for re install vista and see how you go with a clean install
 

My Computer

System One

  • CPU
    PHENOM II X4 Quad Core 965 Black Edition CPU, 3.40 GHz
    Motherboard
    GA-MA790FXT-UD5P
    Memory
    G.Skill 4GB (2x XMS3 2GB) PC-12800 (1600MHz
    Graphics Card(s)
    nvidia 9500 gt
    Sound Card
    on board
    Monitor(s) Displays
    T231H / X243H ACER
    Screen Resolution
    1980x1050
    Hard Drives
    Hitachi 500 samsung 1terabyte wd 750
    PSU
    550 watt
    Case
    cooler master
    Cooling
    stock
    Keyboard
    microsoft
    Mouse
    logitech
    Internet Speed
    8000 dl 356 ul
    Other Info
    booting xp32 2x dual pci-e digital tv tuners
    xp pro v 1xpci digital tv tuners
    vista ultimate 64 1x pci sat tuner
    win7 64
    win8 64
Well, sorry for taking so long to reply, but one of my friends is having the same problem so he e-mailed nero and this was the response he got.


Please delete all Nero 7 applications off of your system using our special Nero
7 CleanTool.
First make sure you have your Nero 7 serial number. You will need it to install
Nero/NeroExpress.

Launch Nero StartSmart and open the Nero ProductCenter by clicking
on the "Nero" logo in the upper left corner.
Select the "Serial Numbers" tab to view your serial number.

Alternatively, you can also find your serial number as follows:
Open the Registry by clicking on "Start" in Windows, clicking on "Run", entering
"regedit" in the text field, and confirming with "OK".

Now select the path
HKEY_LOCAL_MACHINE\Software\ahead\Installation\Families\Nero 7\Info
Double-click on the "serial7" entry.
Your serial number can be found at this location.

The serial number is structured as follows:
Retailversion: 1Cxx-xxxx-xxxx-...
Nero Essentials: 4Cxx-xxxx-xxxx-...

When you have your serial number, proceed to download the Nero 7 CleanTool using
the following link:
ftp://ftp9.nero.com/attach/General-CleanTool_7.zip
Save this file to your Desktop.
Unzip the CleanTool with WinZip or WinRar and double-click on the .exe file.
Reboot your system when the CleanTool has finished.
The Registry will have been cleaned and all Nero entries removed.

After this process has been completed, download and install the latest Nero 7
version from our website using the following link:
Nero 7 [Nero 7 Free Update]

Enter your Nero 7 serial number to make your Nero into a permanent version. (The
download without a serial number is a trial version only).


He hasnt tried it yet because he comes back in a couple of days to where his desktop is with the problem, so i cant confirm it. So hopefully it works:)
 

My Computer

System One

I would like to add that I ran into the same issues and their clean tool works real well. Run the tool, it will take several minutes and at one point it looks like it is frozen but do not stop it. Sooner or later it will finish. Then re install 7.8. One thing that NERO has buried in their web is the fact that you HAVE to clean any previous versions before you install 7.8

This is a working method and worked well for me.
 

My Computer

System One

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