Realtek, 6.0.1.5322 functional issue.

eurosid

Member
Hello all, my first post here, nicely formatted site. My System is in my sig.
My 1y old Toshiba laptop w/Vista, using Realtek sound driver version, 6.0.1.5322.
I had the left speaker go out. I ran through all system diagnostics. I checked for updates and found I have the latest driver. I then pulled the keyboard and disconnected both speaker leads from the board. Connecting the left speaker lead to the right board plug in, the speaker dose work. I then connected the right speaker lead to the left board plug in, and got no sound.
FYI when I plug in the head phones only the right side works as well.
My question is, based on information currently out there, is it likely I have an issue with the board or is there a known issue with the driver that would cause sound to go out on one side?
Thanks ES
 
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Hi eurosid and welcome to Vista Forums :party:

Have you checked the setting of the balance control? What is the model number of your laptop?
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
Hi Dwarf and thanks for the greeting. I thought my system details saved. Here they are.

-07 Toshiba satellite A135
-vista home premium, 32 bit
-pentium dual-core 2g RAM
-Intel, 2g processer
-160g hard drive 41% in use
-SP1 updated, NOV 08

Under speaker properties, level tab, I went through all of those options also testing the headphones, which all were balanced. I tried changing the balance to see if something in the configuration changed but that did not make a difference. That is why I pulled the keyboard and did the jumper. Always do the easy stuff first. I wondered if you could lose one channel within the sound driver.

Under sound I right clicked on the speaker icon then choose configure. Under that you can test L and R speakers under test it will play the left then the right speaker playing a tone. The view shows a graph to the right that when the speaker is clicked on plays a tone along with a visual sound display. The visual display is still functions when clicking on it but, no sound on the left side.

I ran a diagnostic on the system for any corrupt files of system changes with no results. Also, choosing update driver in speaker properties, allowing the system to search, it determined I had the latest driver.

Any suggestions?
 

My Computer

Hi eurosid,

I assume that you have had full sound prior to this happening. What I suspect is that you might either have a faulty headphone socket or that the lead from that to the relevant point on your motherboard is damaged. Unplug this lead from the board and, using a can of compressed air (or a straw), blow into the connector to ensure that it is clean and free from dust which can cause a bad connection. Repeat with each connector and also with the headphone socket.
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
Yes I had full sound left and right. In my first post pulling the keyboard and checking connections was second to the first order of operations in my second post.

That is why I was wondering if it were possible to loose one channel in the pair within the driver.
 

My Computer

Judging from all the information it does seem like you have a faulty hardware problem, If cleaning the left output did not work it seems that it may be bad. If you really want to be sure it has nothing software related your best bet is formatting the system.
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core 2 Quad Q9550 @ 3.6Ghz
    Motherboard
    EVGA 780i FTW SLI
    Memory
    OCZ Platnium 8GB DDR2-1066 (5-4-4-18)
    Graphics Card(s)
    2x eVGA 9800GX2 1GB DDR3
    Sound Card
    Creative Fatal1ty X-Fi Titanium (PCI-E) & Sony MDR-V700DJ
    Monitor(s) Displays
    24" SOYO LCD
    Screen Resolution
    1920x1200
    Hard Drives
    2x 150GB Western Digital VelciRaptors 10K RPM RAID 0
    2x 320GB Seagate Barracuda 7.2K RPM RAID 0
    PSU
    ABS 900WATT Modular
    Case
    Antec P180B Gunmetal Sound Dampning
    Cooling
    Zalman 9700CNPS 110MM Fan, 4x120MM Case Fans
    Keyboard
    Saitek Cyborg Illuminted Keyboard (USB)
    Mouse
    Logitech G5 Gaming Mouse (USB)
    Internet Speed
    15MB Down / 5MB Up (Cable)
Hi eurosid,

I assume that you have had full sound prior to this happening. What I suspect is that you might either have a faulty headphone socket or that the lead from that to the relevant point on your motherboard is damaged. Unplug this lead from the board and, using a can of compressed air (or a straw), blow into the connector to ensure that it is clean and free from dust which can cause a bad connection. Repeat with each connector and also with the headphone socket.


I wanted to answer this again since I have not resolved this issue.

****** update ******

Never resolved ......... 6-4-2010

The both speakers worked at one time since this laptop is just over a year old. It was in November 08 the left one stopped working.

I unplugged the left speaker from the motherboard then ran a jumper to the right speaker motherboard plug in. The left speaker worked. I then ran the jumper from the right speaker lead to the left speaker motherboard plugin, it did not work.

I did not reinstall the driver but did update to the latest RT driver. I have not gotten any responces back from Real Tech support about this but I suspect they will refer me back to Toshiba.
 
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