No Audio Output Device Installed

Z0827

New Member
I know this is a repetitive topic, but I can not seem to figure this one out.

It is a HP Laptop DV9815nr. I do not know much about it as it is not mine, but the problem is the audio was cutting out and now there is nothing. The computer is not recognizing any type of audio device installed. Even in Device Manager, there is no option for Sound, game and controllers. I have tried downloading the driver and installing, but no luck there.

No viruses and no other problems. Any ideas? Thanks.

Zach
 

My Computer

Make sure that the sound is Enabled int he bios, If not the Device Manager wont pick up any on Bord sound cards.
 

My Computer

System One

  • CPU
    Intel Core 2 Quad Q6600 (G0 Kentsfield) LGA775 (FC-LGA6)
    Motherboard
    GIGABYTE GA-EP35C-DS3R (Rev. 2.1)
    Memory
    Corsair TW3X4G1333C9A 4GB PC-10600 (2x XMS3 2GB)
    Graphics Card(s)
    ASUS nVIDIA GeForce 8800 GT (G92GT/D8P)
    Sound Card
    Creative SoundBlaster Audigy 2 ZS/RealTek ALC885/889A/890
    Monitor(s) Displays
    ChiMei CMV CT-730D 17inch (LCD Monitor)
    Screen Resolution
    1280-1024 60Hertz (Ture Colour 32bit)
    Hard Drives
    Barracuda 7200.10 SATA 3.0Gb/s 160-GB Hard Drive ST3160815AS (RAID0)
    PSU
    SUPER FLOWER 500watt Plug in Leads 24pin ATX BLACK MODEL
    Case
    Thermaltake Shark (VA7000SWA ATX) Full Tower
    Cooling
    Front 120mm fan (1400 RPM) /Rear 120mm (1400 RPM) blue LED
    Keyboard
    Labtec Media Desktop Y-SAD65
    Mouse
    Cyber Snipa Stinger Laser Gameing Mouse (400-3200Dpi)
    Internet Speed
    Telstra BigPond Elite Liberty Cable 17Mbps/256kbps
Went to make sure it was enabled, but didn't see where, but when it restarted it was back on. I updated the driver while it was there and there was an update. Any ideas why it would be random like that?
 

My Computer

No idea atm.
 

My Computer

System One

  • CPU
    Intel Core 2 Quad Q6600 (G0 Kentsfield) LGA775 (FC-LGA6)
    Motherboard
    GIGABYTE GA-EP35C-DS3R (Rev. 2.1)
    Memory
    Corsair TW3X4G1333C9A 4GB PC-10600 (2x XMS3 2GB)
    Graphics Card(s)
    ASUS nVIDIA GeForce 8800 GT (G92GT/D8P)
    Sound Card
    Creative SoundBlaster Audigy 2 ZS/RealTek ALC885/889A/890
    Monitor(s) Displays
    ChiMei CMV CT-730D 17inch (LCD Monitor)
    Screen Resolution
    1280-1024 60Hertz (Ture Colour 32bit)
    Hard Drives
    Barracuda 7200.10 SATA 3.0Gb/s 160-GB Hard Drive ST3160815AS (RAID0)
    PSU
    SUPER FLOWER 500watt Plug in Leads 24pin ATX BLACK MODEL
    Case
    Thermaltake Shark (VA7000SWA ATX) Full Tower
    Cooling
    Front 120mm fan (1400 RPM) /Rear 120mm (1400 RPM) blue LED
    Keyboard
    Labtec Media Desktop Y-SAD65
    Mouse
    Cyber Snipa Stinger Laser Gameing Mouse (400-3200Dpi)
    Internet Speed
    Telstra BigPond Elite Liberty Cable 17Mbps/256kbps
If its still under warranty, take it back and get it fixed it sounds more like a hardware problem.
 

My Computer

System One

  • CPU
    Intel Core 2 Quad Q6600 (G0 Kentsfield) LGA775 (FC-LGA6)
    Motherboard
    GIGABYTE GA-EP35C-DS3R (Rev. 2.1)
    Memory
    Corsair TW3X4G1333C9A 4GB PC-10600 (2x XMS3 2GB)
    Graphics Card(s)
    ASUS nVIDIA GeForce 8800 GT (G92GT/D8P)
    Sound Card
    Creative SoundBlaster Audigy 2 ZS/RealTek ALC885/889A/890
    Monitor(s) Displays
    ChiMei CMV CT-730D 17inch (LCD Monitor)
    Screen Resolution
    1280-1024 60Hertz (Ture Colour 32bit)
    Hard Drives
    Barracuda 7200.10 SATA 3.0Gb/s 160-GB Hard Drive ST3160815AS (RAID0)
    PSU
    SUPER FLOWER 500watt Plug in Leads 24pin ATX BLACK MODEL
    Case
    Thermaltake Shark (VA7000SWA ATX) Full Tower
    Cooling
    Front 120mm fan (1400 RPM) /Rear 120mm (1400 RPM) blue LED
    Keyboard
    Labtec Media Desktop Y-SAD65
    Mouse
    Cyber Snipa Stinger Laser Gameing Mouse (400-3200Dpi)
    Internet Speed
    Telstra BigPond Elite Liberty Cable 17Mbps/256kbps
It isn't under warranty anymore, and I totally agree with you. The warranty ran out maybe a week or two before the problem started. Seems like that is how it always happens.
 

My Computer

And the sound is gone again.

hello:

---I found this video that may help---(please post your results)---
[YOUTUBE]tLlDLVXvRA4[/YOUTUBE]

peace
 

My Computer

System One

  • Manufacturer/Model
    eMachines D620 (laptop)
    CPU
    AMD Athlon Processor 2650e 1.60GHz
    Motherboard
    ACPI x86-based PC
    Memory
    (RAM) 1.00GB
    Graphics Card(s)
    Internal DAC (400MHz) - memory: 382 MB
    Sound Card
    Realtek High Def Audio
    Monitor(s) Displays
    ATI Radeon X1250 - 14"
    Screen Resolution
    1280 x 800 (60Hz)
    Hard Drives
    ST9160310AS ATA Device
    Case
    Stealth~graphite
    Keyboard
    Launch Manager Version 2.0.02
    Mouse
    Synaptics PS/2 Port Touchpad + Microsoft Optical Mouse 500
    Internet Speed
    Cable/wireless-router
    Other Info
    NO WEBCAM - (privacy)
I wish it worked. I hadn't tried to play any kind of sound since it happened and now that I did it gives an error message saying something like Windows can not play this file because your sound card is in use by another program or it is not working properly.
 

My Computer

I wish it worked. I hadn't tried to play any kind of sound since it happened and now that I did it gives an error message saying something like Windows can not play this file because your sound card is in use by another program or it is not working properly.

hello:

---you may try this page so you update your sounds, (just fill in the proper make, system specs you have )---http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-59516-1&lc=en&dlc=en&cc=us&product=3689893&os=2093&lang=en---

---please post your results---thank you---

peace
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    eMachines D620 (laptop)
    CPU
    AMD Athlon Processor 2650e 1.60GHz
    Motherboard
    ACPI x86-based PC
    Memory
    (RAM) 1.00GB
    Graphics Card(s)
    Internal DAC (400MHz) - memory: 382 MB
    Sound Card
    Realtek High Def Audio
    Monitor(s) Displays
    ATI Radeon X1250 - 14"
    Screen Resolution
    1280 x 800 (60Hz)
    Hard Drives
    ST9160310AS ATA Device
    Case
    Stealth~graphite
    Keyboard
    Launch Manager Version 2.0.02
    Mouse
    Synaptics PS/2 Port Touchpad + Microsoft Optical Mouse 500
    Internet Speed
    Cable/wireless-router
    Other Info
    NO WEBCAM - (privacy)
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