Solved No Audio Output Device Installed and Red X

G

gl4110

Member
Hi, I need help with my brother's PC. Problem with sound and "no​
audio output device installed" and red X on speaker icon. Went
to Device Manager = no "sound video and game controller" found?
Tried loading new realtek driver to no avail. Cannot do a re-
install as I can't find a Vista disc anywhere. Also, with this problem
everytime I view a picture file jpeg on a large scale the
computer freezes. I even bought a Driver Boost and that didn't
help as of now.

Apparently, these problems has been going on for more than 6
months now since the anti-virus program expired. I loaded AVG,
Ad-aware and Advanced system care a week ago to help out my
brothers pc. So far no luck except this forum - I hope...

I'm back at no sound and afraid to open any pictures as it will
freeze the pc. Any help? Where do I start now? This is my last week before
going back home.

Service Pack2, HP Pavillion a6110n, x86, AMD Athlon 64x2 dual core, Bios Phoenix Tech LTD 5.08, SMBios V2.4
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion a6110n desktop pc
    Memory
    2.00 GB
What is a driver boost?
Start with a system file check.Go to start search and type cmd, hold shift and ctrl and press enter. An Administrator command prompt should open.
In the box that opens type sfc /scannow
If errors are found run it again. Restart your computer after running.

Realtek
Realtek sound driver is here and sometimes needs to be run twice, once to remove your existing driver and again to reinstall.
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
Try and Reinstall the Drivers if you find any to do with Realtek

See the Attachment for more Information

YOU WILL NEED TO BE AN ADMINISTRATOR


Hope This Helps,
Josh
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Dell HID-compliant mouse
Thank you. DriverBoost (DriverBoost.com) is a software company that scans your PC for outdated and missing drivers, etc. which supposedly will do an automatic install as well, I guess. Run the scannow and Verification 100% completed. Windows Resource Protection did not find any integrity
violations. Restarted computer to no avail. Still showing Red X and NO SOUND VIDEO under device manager.

Also, tried to reinstall Realtek High Definition Audio Driver R2.57... it run and seems like it loaded properly as it took me all the way to the end and finished. Rebooted to no avail also. Still Red X and nothing on Device Manager?

Thank you both ilikefree and Shadowjk for helping... what's next to try?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion a6110n desktop pc
    Memory
    2.00 GB
did you try this one
 

Attachments

  • realtek.JPG
    realtek.JPG
    65.4 KB · Views: 497

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
Lorien has also recommended you do a malwarebytes scan to be sure.
Malwarebytes
Free version is good enough for what you need.
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
Downloaded ATI HDMI Audio Device Version R2.55 from Realtek HD Audio Codec Driver.
Installshield Wizard completed, but found "NO Driver was supported in this driver package." Will download Malwarebytes next. Thanks again... I will even try and reboot the PC just to make sure I do it twice!!
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion a6110n desktop pc
    Memory
    2.00 GB
No driver supported might mean wrong driver was downloaded.

EDIT:Go to device manager and expand the Sound Video and Game Controllers. Take a snip and post it for us to look at. Ta
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
Hi,

Go into the BIOS & check to see if there is a "Force active" & a "Auto" option for the sound device.

If so "force it" & complete a boot. Then reboot again & change it back to auto.

This worked on my PC so it could on yours?
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
ilikefree... I tried to download another driver under HD Audio Codec
Driver but to no avail. This time the Installshield wizard completed
properly and rebooted per instruction but still no Sound Video and
Game Controllers underf device manager. Tried to upload a picture
here but the PC became disabled. Will try to download the
malwarebytes and speccy later...

Lottiemansion... I tried to go into BIOS but I couldn't find it and
I ended up doing Basic Test on Hardware Diagnostic Tools all passed
though. Then, I think I found the Bios but didn't see "Force active"
although On Board - Audio was set to "Auto".
So, that's that still have same problems phew!!!
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion a6110n desktop pc
    Memory
    2.00 GB
DeviceManager.jpg
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion a6110n desktop pc
    Memory
    2.00 GB
HP Pavillion per Speccy software...

Operating System = MS Windows Vista Home Premium 32-bit SP2
CPU = AMD Athlon 64 X2 4400+ 35 °C Brisbane 65nm Technology
RAM = 2.0GB Dual-Channel DDR2 @ 330MHz (5-5-5-15)
Motherboard = ASUSTek Computer INC. NARRA2 (Socket AM2 )
Graphics = HP w17e (1440x900@60Hz) 128MB GeForce 6150SE nForce 430 (HP)
Hard Drives = 313GB Hitachi Hitachi HDT725032VLA SCSI Disk Device (Fibre)
Optical Drives = HL-DT-ST DVDRRW GSA-H30L SCSI CdRom Device
Audio = No audio card detected

Peripherals
Enhanced Multimedia PS/2 Keyboard
Device Kind Keyboard
Device Name Enhanced Multimedia PS/2 Keyboard
Location plugged into keyboard port
Driver
Date 2-7-2007
Version 1.0.7.3
File C:\Windows\system32\drivers\PS2.sys
File C:\Windows\system32\drivers\i8042prt.sys
File C:\Windows\system32\drivers\kbdclass.sys
File C:\Windows\system32\kbd106.dll
HID-compliant mouse
Device Kind Mouse
Device Name HID-compliant mouse
Vendor Unknown
Location USB Human Interface Device
Driver
Date 6-21-2006
Version 6.0.6001.18000
File C:\Windows\system32\DRIVERS\mouhid.sys
File C:\Windows\system32\DRIVERS\mouclass.sys
Disk drive
Device Kind USB storage
Device Name Disk drive
Vendor GENERIC-
Comment Generic- Compact Flash USB Device
Location USB Mass Storage Device
Driver
Date 6-21-2006
Version 6.0.6002.18005
File C:\Windows\system32\DRIVERS\disk.sys
Disk drive
Device Kind USB storage
Device Name Disk drive
Vendor GENERIC-
Comment Generic- MS/MS-Pro USB Device
Location USB Mass Storage Device
Driver
Date 6-21-2006
Version 6.0.6002.18005
File C:\Windows\system32\DRIVERS\disk.sys
Disk drive
Device Kind USB storage
Device Name Disk drive
Vendor GENERIC-
Comment Generic- SD/MMC USB Device
Location USB Mass Storage Device
Driver
Date 6-21-2006
Version 6.0.6002.18005
File C:\Windows\system32\DRIVERS\disk.sys
Disk drive
Device Kind USB storage
Device Name Disk drive
Vendor GENERIC-
Comment Generic- SM/xD-Picture USB Device
Location USB Mass Storage Device
Driver
Date 6-21-2006
Version 6.0.6002.18005
File C:\Windows\system32\DRIVERS\disk.sys

Network
You are connected to the internet
Connected through NVIDIA nForce 10/100 Mbps Ethernet
IP Address 98.165.60.116
Subnet mask 255.255.248.0
Gateway server 98.165.56.1
Preferred DNS server 68.105.28.12
Alternate DNS server 68.105.29.12
Alternate DNS server 68.105.28.11
DHCP Enabled
DHCP server 172.19.73.64
External IP Address 98.165.60.116
Adapter Type Ethernet
NetBIOS over TCP/IP Enabled via DHCP
NETBIOS Node Type Hybrid node
Link Speed 0 kbps
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion a6110n desktop pc
    Memory
    2.00 GB
Didn't see your photo. In services check Windows Audio and its dependencies have started. Go to start search and type services.msc, go to Windows Audio and highlight it, Right click and go to Properties, Dependencies and see what needs to start with it. Make sure they are all set to Automatic in the start up section.
Your picture should be able to be uploaded by clicking on the paperclip and browse to the file,then click upload.
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
Great! Went to Dependencies section, found Multimedia Class Scheduler and Windows Audio End Point Builder running but Remote Procedure Call (RPC) = Stopped! Started it and changed settings to Automatic - see photo attached.

Device manager still the same No Sound Video option. Thanks for helping let me know what else I can do here? Wish I could just do a restore but we don't have the CD disc if I need any?
 

Attachments

  • devicemgrpic.jpg
    devicemgrpic.jpg
    196.6 KB · Views: 139

My Computer

System One

  • Manufacturer/Model
    HP Pavillion a6110n desktop pc
    Memory
    2.00 GB
Hi again.

Have you managed to get into the BIOS yet?

The reason I know this works is after a Microsoft driver update (Silly me) I did a full recovery & my sound was still off (Red X). So I did the Bios thing & for me it started working again. Thank goodness.



So, power up the PC or reboot & press F10 to enter the BIOS setup.

Once there scroll along to the advanced configuration screen with the sound setting, Auto/ disable/ enable options.

  1. Then do a disable, boot into windows.
  2. Reboot into the BIOS & set enable, reboot into windows. Now it should be working.
  3. Go back into the BIOS & set Auto.
After all that, you should be go to go!
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
thanks Lottiemansion... Went to BIOS setup and into Onboard Audio and followed step 1 and 2 to no avail. No sound still going back into BIOS to set to Auto.
Can I take a screenshot for you?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion a6110n desktop pc
    Memory
    2.00 GB
Hi,

Well sorry about that, sounds odd it hasn't worked for you. No screen shot needed for now.

Did you boot into windows after each setting change?

Now, complete the reboot sequence & see what happens.

Are you on your original HP sound driver set? If not, download them form HP: -

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-58189-1&lc=en&dlc=en&cc=us&os=2093&product=3436818&sw_lang

Uninstall all the sound device drivers in Control panel & in device manager (if there are any).

Enter the BIOS & enable the sound. Reboot & see if Windows now picks up on your Sound system.

If so, say no to installing the drivers for the found device & then once boot is completed, run the downloaded driver file.
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
i just got help from this forum so i thought i'd see if somebody had this problem, because i know the solution. i had the same problem with camstudio. no sound. anyway, here's the solution. now, as i said in my thankyou note in another thread- i'm not using vista so my directions might not be exact....just open "sound properties" and get to a window where where you see 'microphone' or 'speakers' (this is the important part) right click the white area where those icons or absense of icons are and you'll see a contextual menu that will solve your problems.
 
Last edited:

My Computer

System One

Hello edwoodt,

Do you have any more information for the information you are referring to? A link perhaps?
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
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