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Vista - HELP! I have a virus...

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Old 09-20-2008   #1 (permalink)


window vista
 
 

HELP! I have a virus...

Hello!
First of all, MOD or ADMIN feel free to move my thread to the appropriate forum please.
First off, here is my computer LABTOP information:
WindownVista Home Premium
Service Pack 1
System:
Manufacturer: Hewlett Parkard
Model: Compaq Presario C700 Notebook PC
Processor: Intel(R) Penttinum(R) Dual CPU 12370 @1.73 GHz
Memory (RAM): 1.00GB
System type: 32-bit Operation System

My computer keeps shutting down and destroyed everything in the Control Panel. I'm using (IE & FF3) and they keep shutting down. I ran AVG and it shows that I have an infected virus "win32/Heur".
I don't have anthying important saved on my labtop that I care about. I basically use it for surfing the net. I purchased it 4 months ago. My questions are:
  1. It did not come with the Installation Disk(s), It was pre-installed. How can I re-install everything that if it was the same way when I purchased it?
  2. If I reinstall (reformat), will my labtop still be infected with the virus?
Thanks for any help.


Last edited by bennys; 09-21-2008 at 01:25 AM..
My System SpecsSystem Spec
Old 09-20-2008   #2 (permalink)


Vista Ultimate 64bit SP2/
 
 

Re: HELP! I have a virus...

Goto start menu/ Pc Help & Tools/ then Recovery Disc Creation you will need 2 DVD-R's and follow the instructions to make your recovery discs.
My System SpecsSystem Spec
Old 09-20-2008   #3 (permalink)


window vista
 
 

Re: HELP! I have a virus...

Correct me if I'm wrong. I click on start>Help and Support>typed in PC Help & Tools. I can not find the Recovery Disc Creation anywhere. Must I purchase the Installation Disc?

Thanks.


My System SpecsSystem Spec
Old 09-20-2008   #4 (permalink)


Vista Ultimate 64bit SP2/
 
 

Re: HELP! I have a virus...

Start menu/ all programs/ scroll down to pc help & tools/ then recovery disc creation
My System SpecsSystem Spec
Old 09-20-2008   #5 (permalink)


Vista Ultimate 64bit SP2/
 
 

Re: HELP! I have a virus...



Go here if its not in the start menu
My System SpecsSystem Spec
Old 09-20-2008   #6 (permalink)


window vista
 
 

Re: HELP! I have a virus...

Mission accomoplished... Thank you very much.
My System SpecsSystem Spec
Old 09-20-2008   #7 (permalink)


Vista Ultimate 64bit SP2/
 
 

Re: HELP! I have a virus...

No problem bennys
My System SpecsSystem Spec
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