Vista - Infection Resolving Team

Hey everyone,
There was a problem that came up in the http://www.vistax64.com/system-security/229606-firewall.html thread started in the security forum. I wanted to foward it to here so that we could get a jump on helping the person

Lets give it a whirl....


Thanks,
Ben

Good thread

I am quite surprised by the results, my company has used Avast for over 3 years with no issues.

We repair computers, 90% of the problems we see are virus related. 50% of these have Norton installed.

I am still amazed how many people think that they will not be affected by viruses etc.

Thank you Ben,
I think i think the guy needs a lot more help than i can offer.

No Problem Bud,
Just keep sticking around and read as much as you can about this, it helps SOOO much....

Enjoy,
Ben

Hello

I recently just downloaded a program that gave me a virus and i can't seem to get rid of it. I am using AVG free edition to try to catch it but it keeps coming back with a virus free scan even though all its virus definitions are up to date. I'm including screens of what is going on. At this point i'm not sure where the virus is located or how to defeat it. any help is appreciated. if there is any other information you might need let me know.

Ok Wurmboy,
Im guessing that you still have windows restore on. This could be causing the problem. When you get a virus, it is like one of your files. So when you have a restore point create, the virus is also placed there. Also, it could be in your hibernation files. Your AV might be picking it up, but it can still act out of your restore files and also hibernation files.

Turn off Windows Restore Points,
This will be dangerous, so make sure that you back up any and all important files to an external source...

1. Open System by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking System.
2. In the left pane, click System Protection. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. To turn on System Protection for a hard disk, select the check box next to the disk, and then click OK.
– or –
To turn off System Protection for a hard disk, clear the check box next to the disk, and then click OK.



Delete all Hibernation files...

Go to start, all programs, accessories, system tools, and click disk clean-up. Let it check for all the filesm, and choose to erase all. This will clear it out of old hibernation files....

Also try running malwarebytes and also superantispyware to see if this Trojan has any buddies lying around....

Let us know if that helps,
Ben

Good advice, but, DON'T FORGET TO TURN SYSTEM RESTORE BACK ON

hi ben my name is jose and currently i am getting problem i have a virus called window.win32.agent azsy knowlleged as personalantivirus , i when thru web site to find information there is true there is a fake virus that made you purchase to download the software and clean your computer now.. i have webroot antivirus andapyware and i sweept and there is not advice for potential risk however i when website for recomendation that says got to star then go to computer, go to search type the personal virus and then remove it then restar you computer but there is no longer but the virus is there they say is very difficult to eliminate because the virus can be hided in some file of my computer,,,,, i don't know what to do now and i need help and assistant

Hi Jose, download Eset NOD32(30 day trial) from here and run a full scan. It will remove all of these nasty fake viruses. Besides, you can also run MalwareBytes AntiMalware.

hi kavita thank for your help i tried running malwarebytes antimalware and the is a software from spyware doctor i did the trial and eventually i got 19 virus 14 of those were cookies and was eliminated but the other one that is a high risk is the trojan.fakealert with 5 infections then it says to purchase the package so i can start running however is telling me that it shouldn't be another antivirus program in the PC and that is the problem i can't uninstall the existing one,,,, but on the other hand why the program i have now webroot after i sweept is reporting me i don't have any virus ?????? now every 2 min I am getting a warning to reboot and scan my computer... what is wrong now?????? i need help and assistant