BitDefender Antivirus 2009 and Vista

OgeGOon

New Member
Hi all...

I just found this forum while looking for a solution to rename the "Removable Disk"s on Vista (I.e.: set them with a significant name). It looks great so I decided to subscribe and share my little knowledge about Vista :o. Well, it's actually mainly to ask you to share your knowledge with me :D.

Here is my story: I have installed BitDefender Antivirus 2009 on my Vista Ultimate x64 and experience two big issues. I have reported those issues to the BitDefender's technical support but it's the weekend, so not yet any answer...

First, Firefox 3.0.4 crashes when I exit the browser if I keep the BitDefender Antiphishing add-on enabled. Everything goes fine if I disable it (from the Tools/Add-ons pane of Firefox, not from the AntiPhishing's right-click menu). I didn't see a lot of people complaining about this issue yet. Do you know something about that and maybe how to solve it ?

Next, the Bitdefender services stop to run when I wake up my PC (I.E.: after a "standby"). And the following message appears in the System event log : "The BitDefender Virus Shield service terminated unexpectedly. It has done this 1 time(s).". This one is really a big issue as I often use the Sleep mode instead of a real shutdown... meaning that I will often be without any protection when I wake up my PC... Did someone else experience the same issue ?

If I get answers from BitDefender (I hope I will... as I paid for the licence), I will post them here.

O.
 

My Computer

System One

  • Manufacturer/Model
    Home made
    CPU
    Intel Core2Quad Q6700 2.67Ghz
    Motherboard
    Asus Extreme Striker II
    Memory
    4GB Kingston HyperX DDR2 800Mhz
    Graphics Card(s)
    Two NVidia GeForce 8800 GT
    Sound Card
    On board
    Monitor(s) Displays
    DELL 2001FP + Samsung SyncMaster 2493HM + Dell 2005FPW
    Screen Resolution
    1600x1200 + 1920x1200 + 1680x1050
    Hard Drives
    RAID 0 with two Western Digital Raptor 36GB 10000 RPM Sata 300 (WD360ADFD) for the OS and softwares
    RAID 0 with two Western Digital Raptor 150GB 10000 RPM Sata 300 (WD1500ADFD) for virtual machines.
    RAID 1 with two Samsung SpinPoint 500Gb 7200RPM S
    PSU
    Antec TruePower Quattro 850W (TPQ-850)
    Case
    Antec P182
    Keyboard
    Logitech Cordless Elite Keyboard (Bluetooth)
    Mouse
    Logitech Mx900 (Bluetooth)
    Internet Speed
    6Mb/s
    Other Info
    Big fan of VMWare. Using Windows Home Server as a backup solution and MCE (Vista Home) on my HTPC.
Hello OgeGOon. Welcome.

Last I had heard Bitdefender didnt work very well under x64.

You may "not" get a response from them as I belive they are very aware of the problem. They just may not be able to do anything about it.

I suggest asking for a refund.

Try NOD32 its a far better AV anyway and comodo is the best firewall anywhere and its free.

Good luck.
 

My Computer

System One

  • Manufacturer/Model
    My Ever Changing Whim!
    CPU
    Intel Core 2 Quad 9650
    Motherboard
    Intel DQ35JO
    Memory
    6GB Corsair DDR2 800
    Graphics Card(s)
    ASUS 9800GT Ultimate
    Sound Card
    Onboard
    Monitor(s) Displays
    19 inch Sceptre 19 inch Acer
    Screen Resolution
    1280x1024
    Hard Drives
    1 320GB Seagate SATA
    1 250GB Western Digital SATA
    1 200GB Maxtor SATA
    2x160GB Western Digitals SATA
    1 320GB Seagate External
    1 120GB Western Digital External
    1 80GB Westen Digital External
    1 4GB Crucial Flash Drive for Ready Boost
    PSU
    600watt Fortron Source
    Case
    Antec
    Cooling
    Fresh Air
    Keyboard
    Microsoft Natural Ergonamic 4000
    Mouse
    Razer Diamondback
    Other Info
    My main rig runs Vista Ultimate or Server 2008. Depending on which Acronis image I decide to load.
Thanks a lot for your suggestion (both the refund and nod32 ;) ) !

Do you (or other members) know this review: AV-Comparatives
Nod32 seems indeed clearly from far better than BitDefender. I missed this review and is now regretting :(

I decided for BitDefender as I read another review where it was nearly as good (fast, reliable, up-to-date) as Kapersky (my first choice at that time) but cheaper for 3 PC (but more OS)... (I reah this review I think: BitDefender Antivirus 2009 | PC Software Antivirus Reviews 2008 / 2009)

O.
 

My Computer

System One

  • Manufacturer/Model
    Home made
    CPU
    Intel Core2Quad Q6700 2.67Ghz
    Motherboard
    Asus Extreme Striker II
    Memory
    4GB Kingston HyperX DDR2 800Mhz
    Graphics Card(s)
    Two NVidia GeForce 8800 GT
    Sound Card
    On board
    Monitor(s) Displays
    DELL 2001FP + Samsung SyncMaster 2493HM + Dell 2005FPW
    Screen Resolution
    1600x1200 + 1920x1200 + 1680x1050
    Hard Drives
    RAID 0 with two Western Digital Raptor 36GB 10000 RPM Sata 300 (WD360ADFD) for the OS and softwares
    RAID 0 with two Western Digital Raptor 150GB 10000 RPM Sata 300 (WD1500ADFD) for virtual machines.
    RAID 1 with two Samsung SpinPoint 500Gb 7200RPM S
    PSU
    Antec TruePower Quattro 850W (TPQ-850)
    Case
    Antec P182
    Keyboard
    Logitech Cordless Elite Keyboard (Bluetooth)
    Mouse
    Logitech Mx900 (Bluetooth)
    Internet Speed
    6Mb/s
    Other Info
    Big fan of VMWare. Using Windows Home Server as a backup solution and MCE (Vista Home) on my HTPC.
Sorry to see bit defender did so bad in the AV-Comparatives. I really thought it did better then that.

If your worried about security in Vista x64. Use this combo. It works great!!

NOD32 AV
Comodo Firewall
A-Squared free
Bo-Clean
Malwarebytes Antimalware
Spybot

All that and 3 routers in the system make me pretty secure.

It keeps my 6 and 8 year old clean. And they even have their own systems.
 

My Computer

System One

  • Manufacturer/Model
    My Ever Changing Whim!
    CPU
    Intel Core 2 Quad 9650
    Motherboard
    Intel DQ35JO
    Memory
    6GB Corsair DDR2 800
    Graphics Card(s)
    ASUS 9800GT Ultimate
    Sound Card
    Onboard
    Monitor(s) Displays
    19 inch Sceptre 19 inch Acer
    Screen Resolution
    1280x1024
    Hard Drives
    1 320GB Seagate SATA
    1 250GB Western Digital SATA
    1 200GB Maxtor SATA
    2x160GB Western Digitals SATA
    1 320GB Seagate External
    1 120GB Western Digital External
    1 80GB Westen Digital External
    1 4GB Crucial Flash Drive for Ready Boost
    PSU
    600watt Fortron Source
    Case
    Antec
    Cooling
    Fresh Air
    Keyboard
    Microsoft Natural Ergonamic 4000
    Mouse
    Razer Diamondback
    Other Info
    My main rig runs Vista Ultimate or Server 2008. Depending on which Acronis image I decide to load.
NOD32 is excellent. Been using it for years.
Consistant Virus Bulletin VB100 Awards across all platforms, and "Advanced" 3 star certification from A-V Comparatives. Can't go wrong there.
 

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics Card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB)
    and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive:
    Panasonic UJ-220 DL BD-RE (Blu-Ray)
Bitdefender is REALLY a crappy program under Vista. I had it under WinXP and it worked like a charm. under Vista...BAD. crashed my computer a dozen times. In the end I removed it and installed Comodo Firewall+Avast AV. perfect combination.
Oh, btw, I emailed those bas...I mean, Bitdefender people for a refund.
 

My Computer

System One

  • Manufacturer/Model
    Custom build
    CPU
    Intel Core 2 Duo E6600 @ default 2.4GHz
    Motherboard
    ASUS P5B Deluxe
    Memory
    4x2GB Kingmax DDR2@800MHz
    Graphics Card(s)
    Point of View GeForce 8800GTS (G92), 512MB GDDR3
    Sound Card
    ADI SoundMax 5.1 (onboard)
    Monitor(s) Displays
    Samsung SM 2232BW, 22" LCD
    Screen Resolution
    1680x1050@60Hz
    Hard Drives
    Seagate Baracuda 7200.10 (ST3160815AS), 160GB @ SATA-II
    Seagate Baracuda 7200.10 (ST3320620AS), 320GB @ SATA-II
    PSU
    Corsair HX520, 520W modular
    Case
    Antec P183
    Cooling
    Scythe SCNJ-1000 ("big Ninja") + Scythe 120mm
    Keyboard
    Microsoft Ergo 4000
    Mouse
    Logitech MX Revolution
    Internet Speed
    ADSL2+ @ 3Mbit/384kbit
    Other Info
    3Dmark Vantage: P7134 | H4262
Well, more that 4 weeks already and absolutely no answer...

And I have still the problem on all my PC after a wake-up.

However, I found that I could simply restart manually the "BitDefender Virus Shield" service via the <Control Panel\System and Maintenance\Administrative Tools\Services> pannel.

It "solves" more or less the problem.

O.
 

My Computer

System One

  • Manufacturer/Model
    Home made
    CPU
    Intel Core2Quad Q6700 2.67Ghz
    Motherboard
    Asus Extreme Striker II
    Memory
    4GB Kingston HyperX DDR2 800Mhz
    Graphics Card(s)
    Two NVidia GeForce 8800 GT
    Sound Card
    On board
    Monitor(s) Displays
    DELL 2001FP + Samsung SyncMaster 2493HM + Dell 2005FPW
    Screen Resolution
    1600x1200 + 1920x1200 + 1680x1050
    Hard Drives
    RAID 0 with two Western Digital Raptor 36GB 10000 RPM Sata 300 (WD360ADFD) for the OS and softwares
    RAID 0 with two Western Digital Raptor 150GB 10000 RPM Sata 300 (WD1500ADFD) for virtual machines.
    RAID 1 with two Samsung SpinPoint 500Gb 7200RPM S
    PSU
    Antec TruePower Quattro 850W (TPQ-850)
    Case
    Antec P182
    Keyboard
    Logitech Cordless Elite Keyboard (Bluetooth)
    Mouse
    Logitech Mx900 (Bluetooth)
    Internet Speed
    6Mb/s
    Other Info
    Big fan of VMWare. Using Windows Home Server as a backup solution and MCE (Vista Home) on my HTPC.
Good luck with BitDefender. I had a rough time with their customer service. Their main office is on the other side of the world and their US office is virtually non-existence. I was luck to get a live operator in the US after 50+ calls.
 

My Computer

System One

  • Manufacturer/Model
    Shuttle SN68SG2
    CPU
    AMD Athlon X2 4400+
    Memory
    Corsair XMS 4GB DDR2-6400
    Graphics Card(s)
    BFG Nvidia GeForce 9600GT
    Sound Card
    stock
    Monitor(s) Displays
    LG W1952TQ
    Screen Resolution
    1440x900
    Hard Drives
    320GB SATA Western Digital
    80GB PATA Samsung Drive
    PSU
    stock
    Keyboard
    Logitech standard keyboard
    Mouse
    Logitech G5 Laser Mouse
I hate to resurrect an old thread but......I got a new PC last Dec with BitDefender AV 2009 OEM. The trial is about to run out and I was contemplating a purchase of the Bit Defender. I've had no problems with it to date using Vista 64. Anyone still having issues with the AV program or do you think BitDefender has gotten their act together?

Thanks.
 

My Computer

System One

  • Manufacturer/Model
    Self Configured
    CPU
    Intel Q9650 4 x 3.00GHz
    Motherboard
    ASUS P5Q SE
    Memory
    OCZ DDR2 PC2-8500 Gold Edition, 1066MHz, 8GB
    Graphics Card(s)
    NVIDIA GeForce GTX 280 - 1GB DDR3 RAM
    Sound Card
    Realtek ALC1200
    Monitor(s) Displays
    Hanns G
    Screen Resolution
    1280 x 1084
    Hard Drives
    OCZ Vertex 60GB SSD;
    WD VelociRaptor 3000HLFS - 300GB 10,000RPM;
    Seagate Barracuda 7200.10 - 250GB 7200RPM
    PSU
    Be Quiet! Dark Power 750 Watt
    Case
    Black with silver trim & blue lights
    Cooling
    Huge case fan
    Keyboard
    Acer
    Mouse
    MS optical mouse
    Internet Speed
    DSL 2000
    Other Info
    Configured as a Gamer for Flight Simulators,
    Saitek X52 Flight Controler
I confirm that I still have the same (big) issue with Bit Defender on my Vista x64.

The main service is stopped when the PC wakes up and don't restart automatically. The same issue occurs on a PC I have built myself and on a brand new laptop Sony Vaio. So I think it's related neither to the hardware nor to some other software (as the laptop has nothing special installed). I mentioned that restarting the service manually was a workaround, but it does not work anymore on my desktop.

If I manually restart the service I get an error: bitdefender encountered problems while processind the files below: xxxxx. Do you want to send theses files to BitDefender labs for analysis ?

I click Yes and a windows open to report on this error. But when I submit the form, I get a new error message: BitDefender Security Service has stopped working

The worst: the file it mentions, I am quite sure (99%) it's created by itself :o

That being said, when it runs, it runs very fine. I mean: it has never crashed my PCs and it does not slow them (notice they have powerful CPUs). I can only feel that it's there when I open a newly received email with a large attachment...

Because "to be 100% compatible with the standby modes S1 & S3" is a requirement for me, I won't recommend BitDefender.

O.
 

My Computer

System One

  • Manufacturer/Model
    Home made
    CPU
    Intel Core2Quad Q6700 2.67Ghz
    Motherboard
    Asus Extreme Striker II
    Memory
    4GB Kingston HyperX DDR2 800Mhz
    Graphics Card(s)
    Two NVidia GeForce 8800 GT
    Sound Card
    On board
    Monitor(s) Displays
    DELL 2001FP + Samsung SyncMaster 2493HM + Dell 2005FPW
    Screen Resolution
    1600x1200 + 1920x1200 + 1680x1050
    Hard Drives
    RAID 0 with two Western Digital Raptor 36GB 10000 RPM Sata 300 (WD360ADFD) for the OS and softwares
    RAID 0 with two Western Digital Raptor 150GB 10000 RPM Sata 300 (WD1500ADFD) for virtual machines.
    RAID 1 with two Samsung SpinPoint 500Gb 7200RPM S
    PSU
    Antec TruePower Quattro 850W (TPQ-850)
    Case
    Antec P182
    Keyboard
    Logitech Cordless Elite Keyboard (Bluetooth)
    Mouse
    Logitech Mx900 (Bluetooth)
    Internet Speed
    6Mb/s
    Other Info
    Big fan of VMWare. Using Windows Home Server as a backup solution and MCE (Vista Home) on my HTPC.
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