Do i have a virus?? "Interactive services dialog detection"

maverick1812

New Member
This has happened before about a week and a half ago, but i have a dell studio 15 with Windows Vista Home Premium 32-bit, and this program message pops up with the title

"A program can't display a message on your desktop"- The program may need information or permission to complete a task.-

Program details:
Message title: Access to file was denied
Program path: Program Files/Network Associates/VirusScan/Res09?VshWin32.dll

When i clicked "Show me the message" my computer went to a gray screen (with older-themed windows looking message) there were two windows this time, one giving me the option to return and the other box showing a hand holding a moving green bug type thing, from what i remember it said this file is infected and needs to be deleted then replaced... it gave me a long list of about 8 or so options and i clicked 'delete' and nothing significant seemed to happen, because the 'delete' option was still there, so i clicked return and nothing had changed, my windows were still up and everything.

I use Norton 360 to protect my computer and scan it every sunday, it has never shown any sign of virus/malware infection. But i googled the problem and it keeps saying virus. Has this happened to anyone else?

please pleease help, this is a fairly new computer and i cant afford to lose it!!
 

My Computer

Hello maverick1812 and Welcome to Vista Forums!!
We are here to help you

This sound like it could be a virus but i will need more details.
Also, please copy this post and post it in the Security Team Sticky Thread at the top of the System Security space. This is the security team and we would be very happy to assist you further.

Please just give us more information such as when this happens, what you have to do for this message to come up, and if anything else has gone weird latly

Let us know so we can further assist you.

Hope to hear from you soon,
Ben
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Intel(R) Celeron(R) CPU 420 @1.60 GHz
    Motherboard
    Dell Inspion 530 Default
    Memory
    PNY 4GB 240-Pin SDRAM DDR2 800 (PC2 6400) Dual Channel
    Graphics Card(s)
    ATI Radeon HD 2400 PRO
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Gateway PnP Monitor
    Screen Resolution
    1024x768 @ 75 Hz
    Hard Drives
    Seagate 250G ATA SATA-II
    Case
    Dell Inspiron 530
    Cooling
    None
    Keyboard
    Logitech EX100 Combo
    Mouse
    Logitech EX100 Combo
    Internet Speed
    100 MB/s
This has happened before about a week and a half ago, but i have a dell studio 15 with Windows Vista Home Premium 32-bit, and this program message pops up with the title

"A program can't display a message on your desktop"- The program may need information or permission to complete a task.-

Program details:
Message title: Access to file was denied
Program path: Program Files/Network Associates/VirusScan/Res09?VshWin32.dll

When i clicked "Show me the message" my computer went to a gray screen (with older-themed windows looking message) there were two windows this time, one giving me the option to return and the other box showing a hand holding a moving green bug type thing, from what i remember it said this file is infected and needs to be deleted then replaced... it gave me a long list of about 8 or so options and i clicked 'delete' and nothing significant seemed to happen, because the 'delete' option was still there, so i clicked return and nothing had changed, my windows were still up and everything.

I use Norton 360 to protect my computer and scan it every sunday, it has never shown any sign of virus/malware infection. But i googled the problem and it keeps saying virus. Has this happened to anyone else?

please pleease help, this is a fairly new computer and i cant afford to lose it!!


Yeah, this sounds like a rouge program/malware.

Install Malwarebytes and run it, it is free. Also you can install RougeRemover from the same company, it should tell you if you have a rouge program on your computer. Some other good programs are A squared Free, Spybot SD, Spyware blaster. Avast is a good Antivirus program alternative. Run some of those antispyware programs and see what you get. Sometimes you can't trust just one program to catch everything.
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics Card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD
    1 TB Samsung Spinpoint F1 7200RPM 32MB cache
    2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS)

    Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Keyboard
    Logitech Wireless MK700
    Mouse
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7
    Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8

    W.E.I final score= 7.7

    Windows Vista=5.9
Hi Maverick,

You might want to checkout this: Ask the Performance Team : Application Compatibility - Session 0 Isolation

You received the Interactive Services Dialogue Detection message, Its a warning that a Service is trying to access your desktop session...Meaning a virus...

Some very, very old software from HP will cause this dialogue to show too: http://www.vistax64.com/general-discussion/171339-interactive-services-dialog-detection.html

Since you said your using Norton360 and not Network Associates that means a virus is trying to access your antivirus thats not there :eek:

Steven
 

My Computer

Is it possible that an occurence of McAfee is conflicting with Norton? Were you using McAfee before Norton 360? I know that when I had McAfee installed, I had a hard time completely removing it. But that was on a Windows 98 machine.
 

My Computer

System One

  • Manufacturer/Model
    H/P dv7 Notebook PC
    CPU
    Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz
    Motherboard
    Compal ID 30F4 Version 99.67
    Memory
    4.096
    Graphics Card(s)
    NVidia GeForce 9600M GT
    Screen Resolution
    1440x900
    Hard Drives
    WDC WD3200BVET-60ZTC0 ATA DEVICE
    Keyboard
    IBM ENHANCED (101 or 102) keyboard
    Mouse
    Synaptics PS/2 Port TouchPad HID-compliant mouse

My Computer

System One

  • Manufacturer/Model
    H/P dv7 Notebook PC
    CPU
    Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz
    Motherboard
    Compal ID 30F4 Version 99.67
    Memory
    4.096
    Graphics Card(s)
    NVidia GeForce 9600M GT
    Screen Resolution
    1440x900
    Hard Drives
    WDC WD3200BVET-60ZTC0 ATA DEVICE
    Keyboard
    IBM ENHANCED (101 or 102) keyboard
    Mouse
    Synaptics PS/2 Port TouchPad HID-compliant mouse
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