Vista - Security setting won't let me download AVG

Have disabled avast and still getting security settings will not allow this file to open, have put it back on, have gone into security settings and have file downloads enabled so a bit stuck at the moment


Rosie

Good Morning Rosie

Im sorry this is taking so lond to resolve. Can you do me a favor. Built into vista is a tool called snipping tool. It can take a screen shot of the error message. to launch it go to start> search>type snipping tool.

What I would like you to do is try to open the file and when the error message pops up take a screenshot of it. If the error disappears when you try to take a screenshot you can also use the printscreen button.

Once you have a screenshot you will need to upload it to us. to di that you use the attachment icon (shaped like a paperclip) in the reply form.

Let me know if you need help

Ken

Hope i have done that right

Perfect. we are perplexed as to what is preventing you frome even downloading the update. There are several possibilities. I could be a security setting in you browser, or a policy, or a virus.

Let start by going into your event viewer. go to seaerch and type event viewer. You need to go to the windows log, application tab. Look for errors (they have red in the left hand column). there will be many, look errors that say something relating to the problem. If you find them write down the event ID and source code of them.

Let us know if you need any help with this.

Ken

Thanks for all this help

All i can see is this, nothing in red,, have checked for virus and that is coming back that all is well

Rosie

Its just too strange that your browser works for everything else but not to go to anti virus sites. thats why I had you go to malwarebytes.org. You could try one more if you want to convince yourself but I think you Have a TSR virus. We can eliminate it without re-installing you OS but it is obviously safer if we do.

What is on the HD? anything you really need?

here is what I would like you to do. go to search and type msconfig go to the startup tab and uncheck anything that isnt microsoft. then reboot. see if you can go to avg, or any anti virus site and download. If you can we can start eliminating possibilities

Ken

I am running a panda scan now so will let you know if anything turns up when it's finished, now it's allowed this

You do the msconfig things?

Hi again, run avast and panda scan and coming up clear

Have not done the misconfig one yet as had them running, should i make any back up discs before i do that or will it not affect my pc, i really don't want to lose anything as a new pc, was wondering i have updates to install for IE 8 but do like 7 should i update to 8 would that make any difference

Rosie

before you decide on IE why dont you try one of the update sitee that you were unable to download from. If you truely are virus free then your original problem probably still exists.

Ken