Webroot internet security essentials 2010 - won't let me use the virus scanner?

andy2k10

New Member
Sorry if this is in the wrong section, by the way.

After an almighty virus rendered my laptop completely useless, with only a full system restore becoming the only available option (it was a wrap-around virus that latched onto a website advertising anti-virus software, and wouldn't let me do anything else), I bought a copy of Webroot's Internet security essentials 2010 to try and get rid of the virus.

After finally somehow tricking the virus and installing the software, I went onto the scan options page of the anti-virus software, only to find I couldn't select an anti-virus sweep - the text box was highlighted in red, and I couldn't tick the box.

Not that it mattered, because in the end, the virus was so powerful that a full system restore was the only way to get rid of it (bye-bye uni work, I'll forever curse the 'I'll back it up later' decisions I foolishly made).

Once it was all gone and the laptop was running again, I re-installed the software, but I still have the same problem - the anti-virus feature is turned off, and it won't let me turn it on.

Is this a problem anyone else has encountered? I thought that by registering the product, it would un-highlight the box, but it hasn't worked.

Can anyone help?

Thanks if you can.
 

My Computer

My Computer

System One

  • Manufacturer/Model
    Bruce ... somewhere in his 40's
    CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    INTEL/D975XBX2
    Memory
    4 GB
    Graphics Card(s)
    ATI Radeon HD 2600 Pro
    Monitor(s) Displays
    Samsung SyncMaster 914v
    Screen Resolution
    1280 x 1024
    Hard Drives
    2/500GB each ... ST3500630AS ATA Device.
    One is not connected
    PSU
    Rocketfish 700 W
    Case
    G.Skill Gigabyte Chassis
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Microsoft PS/2 Mouse
    Internet Speed
    DSL
    Other Info
    ATI HDMI Audio
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