Malware virus on Window Vista won't let me open IE on safe mode?

M

mrtony

New Member
Hello Vista Smart Community,
I have a problem with a stupid malware virus on my Window Vista laptop (x32). This is the typical malware virus (system tools) that pops multiple windows telling me that my PC is infected with viruses and then is asking me to pay them (ransom scam). In the past I was able to fix the issue by going to safe mode and then fixing the proxy on my IE and then downloading legitimates virus killer. This time, is a little harder for me to kill this virus. This time the virus is not allowing me to open IE at all in safe mode :cry:and is using “Window Vista security center” as the name versus the other know names. Can someone please help me figure out how to kill this Malware when I cannot access IE?
 

My Computer

System One

Hello welcome to the for um.
Please could you tell us exactly what you can and cannot do?
Do you have malwarebytes downloaded, can you do a full scan?
Please let us know your exact state.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
Thanks for the reply,

Please could you tell us exactly what you can and cannot do?
I cannot access IE, desktop is not showing any of my icons, When I click to open IE, I only get the stupid malware pop up message that my PC is infected. I can access safe mode but I can't open the IE on safe mode either. I still get the malware pop up junk.

Do you have malwarebytes downloaded,
I don't have a malwarebytes installed on my PC

can you do a full scan?
I can't do any scan

Pretty much my PC is posses by the malware virus. :mad:
 

My Computer

System One

In view of what you have told us so far, I have requested one of our forum security experts to asses the post.
They are, as you might imagine, busy people, some even in different time zones and therefore not always readily available.
So I ask you to be patient & someone will advise you when availableOK?
I would try & do nothing further until the expert advises. Thank you.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.

My Computer

System One

  • Manufacturer/Model
    Bruce ... somewhere in his 40's
    CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    INTEL/D975XBX2
    Memory
    4 GB
    Graphics Card(s)
    ATI Radeon HD 2600 Pro
    Monitor(s) Displays
    Samsung SyncMaster 914v
    Screen Resolution
    1280 x 1024
    Hard Drives
    2/500GB each ... ST3500630AS ATA Device.
    One is not connected
    PSU
    Rocketfish 700 W
    Case
    G.Skill Gigabyte Chassis
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Microsoft PS/2 Mouse
    Internet Speed
    DSL
    Other Info
    ATI HDMI Audio
mrtony said:
Hello Vista Smart Community,
I have a problem with a stupid malware virus on my Window Vista laptop (x32). This is the typical malware virus (system tools) that pops multiple windows telling me that my PC is infected with viruses and then is asking me to pay them (ransom scam). In the past I was able to fix the issue by going to safe mode and then fixing the proxy on my IE and then downloading legitimates virus killer. This time, is a little harder for me to kill this virus. This time the virus is not allowing me to open IE at all in safe mode :cry:and is using “Window Vista security center” as the name versus the other know names. Can someone please help me figure out how to kill this Malware when I cannot access IE?
Click to expand...


>>>This time the virus is not allowing me to open IE at all in safe mode ..

Since you cannot download anything, suggestion .........
Find a fiend with a computer, download the following programs to a CD or flash drive > take it home and run those programs.

Malwarebytes :
Malwarebytes ..... pick the “ free version “

STOPZilla :
STOPzilla Anti-Spyware

TDSSKiller :
Download TDSSKiller 2.4.21.0 Free - A tool to help you remove malware belonging to the family Rootkit.Win32.TDSS - Softpedia

There should be no doubt that Malwarebytes will catch the virus. But don't stop there. Run the other 2 programs to ensure your computer is completely clean.
 

My Computer

System One

mrtony said:
Problem Solved! I used a flash card to download the Malwarebytes.
Click to expand...

Good to hear.

I still like to caution you that you should go one more step and run the other programs I suggested.
Just to be for sure that nothing has slipped out of Malwarebytes detection.
 

My Computer

System One

Hello

You might also want to think about not using any of your restore points as you might reinfect your system all over again, delete the ones you have and start new ones.


americancritic
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics Card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Keyboard
    HP Multimedia Keyboard
    Mouse
    Microsoft Wireless Mouse 5000
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz)

    Modem: 56K WinModem/

    Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive

    Menory Card Reader: 15-in-1 Multimedia Card Reader

    Media Drive
Excellent point americancritic.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
Hello and you are very welcome, I am glad I could help you a little, as it looks like you were in good hands with Kesume and Jacee...
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics Card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Keyboard
    HP Multimedia Keyboard
    Mouse
    Microsoft Wireless Mouse 5000
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz)

    Modem: 56K WinModem/

    Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive

    Menory Card Reader: 15-in-1 Multimedia Card Reader

    Media Drive
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