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Can't boot up or restore after virus

  1. #1



    Junior Member
    Join Date : Dec 2011
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    Can't boot up or restore after virus

    I've been working on my husband's laptop for 3 days and am at my wit's end. I was finally able to get most of the trojan viruses off of his computer. There was one left and I was able to isolate it. He screwed up some of his drivers, somehow, and I couldn't even access his Windows Defender. I put Microsoft Security Essentials on his computer and was running a full scan last night. I let it go overnight and when we woke up this morning, it was at Windows Boot Manager screen. File: \Windows\System32\Drivers\36d67c9a3115e3fc.sys Status: 0xc0000098 Info: Windows failed to load because a critical system driver is missing, or corrupt.

    I've tried F2 at startup, trying to get to system recovery but that option is not available. Only the usual Safe Mode, etc. options. He has a Cyberpower custom built laptop so I tried inserting the startup cd that came with it to try a recovery reboot when I start it up but again, it's like it isn't even recognizing the cd is in. It just goes on to the Windows Boot Manager screen. I've tried hitting F8 to repair or restore the computer when loading but that isn't working, either.

    Any help would be greatly appreciated before I throw this laptop out the window. Thanks!!

      My System SpecsSystem Spec

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  3. #2
    Yard Dog's Avatar

    Senior Member



    Join Date : Oct 2011
    Central Florida in a small town
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    Re: Can't boot up or restore after virus

    Hello, see if this helps you at all. Post back results : Bootmgr is missing

      My System SpecsSystem Spec

  4. #3



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      Thread Starter

    Re: Can't boot up or restore after virus

    The problem with that is, I can't even get the startup disc to initialize. When I start the laptop, it goes straight to the Windows Boot Manager screen showing Windows failed to start message.

      My System SpecsSystem Spec

  5. #4
    Yard Dog's Avatar

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    Join Date : Oct 2011
    Central Florida in a small town
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    Re: Can't boot up or restore after virus

    Dang, are you able to open up the laptop, with power off, and access the cmos battery on the motherboard ? If you feel capable of doing this, make sure to ground yourself, we want to avoid static electricity, and remove the battery on the motherboard, bout size of a nickel . leave out for bout 5 min. reinstall it. and put casing back together, and see if this sets the Bios to default . See if you can at this time use your start up repair functions in F8 if it lets you.
    I had to do this with a neighbors computer once, was the only dang thing that worked. Post back results .

      My System SpecsSystem Spec

  6. #5



    Junior Member
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      Thread Starter

    Re: Can't boot up or restore after virus

    He thinks that's too much and wants to take it into Best Buy or something. So, I'll be waiting until his back is turned and do it anyways. LOL Will post back when I do. Thank you for your help. I really do appreciate it. =)

      My System SpecsSystem Spec

  7. #6
    Yard Dog's Avatar

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    Join Date : Oct 2011
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    Re: Can't boot up or restore after virus

    Well, i hear ya. but, they will probably do what i suggested .. LOL.. and charge an arm and leg .

      My System SpecsSystem Spec

  8. #7



    Junior Member
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      Thread Starter

    Re: Can't boot up or restore after virus

    Yes, I know and at this time of year, who can afford that?

      My System SpecsSystem Spec

  9. #8



    Junior Member
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      Thread Starter

    Re: Can't boot up or restore after virus

    HA! He knows me too well. He said, you're going to do it anyways, aren't you? Yes, I said. So he's doing it now.

      My System SpecsSystem Spec

  10. #9



    Junior Member
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      Thread Starter

    Re: Can't boot up or restore after virus

    He opened it up. I asked, do you know what you're looking for? No....but this is interesting. Something's unplugged. ....... oh boy.

      My System SpecsSystem Spec

  11. #10
    Yard Dog's Avatar

    Senior Member



    Join Date : Oct 2011
    Central Florida in a small town
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    Re: Can't boot up or restore after virus

    Hehehehe,, yeah, not all plugs are used from the wiring harness, don't mess with that, ground thyself before touching anything. Do you see the battery ?

      My System SpecsSystem Spec

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