I've been working on my husband's laptop for 3 days and am at my wit's end. I was finally able to get most of the trojan viruses off of his computer. There was one left and I was able to isolate it. He screwed up some of his drivers
, somehow, and I couldn't even access his Windows Defender. I put Microsoft Security Essentials on his computer and was running a full scan last night. I let it go overnight and when we woke up this morning, it was at Windows Boot Manager screen. File: \Windows\System32\Drivers
\36d67c9a3115e3fc.sys Status: 0xc0000098 Info: Windows failed to load because a critical system driver
is missing, or corrupt.
I've tried F2 at startup, trying to get to system recovery but that option is not available. Only the usual Safe Mode, etc. options. He has a Cyberpower custom built laptop so I tried inserting the startup cd that came with it to try a recovery reboot when I start it up but again, it's like it isn't even recognizing the cd is in. It just goes on to the Windows Boot Manager screen. I've tried hitting F8 to repair or restore the computer when loading but that isn't working, either.
Any help would be greatly appreciated before I throw this laptop out the window. Thanks!!