Vista - System Health Report

G'Day Shawn,

Your output in advisories must be prolific, all great help in the understanding of my Laptop.

I had no problem whatsoever in completing a System Health Report...now to make some sense of it. Overall, it didn't look too bad, but there were a couple of results which I don't understand, and so remain perplexed as to how I can fix what appear to be glitches in the system.

Attachment 7243
Warning Error.
Attachment 7244
Warning Informational
Attachment 7245
Basic Systems Checks - Two Failures
Attachment 7246
Basic Systems Checks - One Plug and Play Failure
Attachment 7247
Physical Disk Counters - Red Flag [does Informational Warning refer?]
Attachment 7248
Physical Disk Counters - Popup balloon giving Red Flag information. Remedy/fix?

I managed to 'snip' all first up, with the exception of the information bubble in the last capture. I moused over the red flag to show the balloon with the text, and did a Key-PrtSc/SysRq Screen save. I then opened 'Paint' and then Key-Ctrl/V brought up the capture. I then used 'snip' for the end result. Where there's a will, there's a way!

Any suggestions to resolve the problems indicated in the report please? Pointers in the right direction would suffice if possible.

With thanks for another great post.

Sassofalco

Sassofalco,

To see if it was not just a glitch, restart the computer and run the report again to see if the errors return.

Hello Shawn,

I followed your advice, and while the restart took care of the Informational Warning, all of the other problems persist.

I have tried to do a fair bit of self-help on this and now believe that the Warning. Error linking to Software Configuration>System Services, is revealing the problem that I have with my Synaptecs Pointing Device [my Laptop Touchpad is U/S].

When I click onto the line - 'Symptom; x A Service is reported...etc', I link to the following;

Attachment 7313

Attachment 7314
You will see that again I have captured the balloon that is revealed when moused over. The last line 'Restart the Service' is the key. Although not mentioned in the window, I think that this advisory is relative to fixing the Synaptecs Pointing Device problem that I am having [and have posted on].

Back to the original Diagnostic Results>Warnings>Errors Window. If I click on the line - 'Related: Performance Diagnosis', I am linked to the following Microsoft TechNet Site;

Start, stop, pause, resume, or restart a service: Management Services , [Click this line]

Start, stop, pause, resume, or restart a service; Management Services - Windows.

This fix asks me to open Command Prompt. I am not very confident about this, however, I am willing to give it a try if it will restore use of the Synaptecs Pointing Device, and fix one Diagnosed problem.

As I read it, this is what I should do;

1. Open - Command Prompt.
2. Type - net startCLTNetCnService
3. Exit.

I hope that you can make sense of all of this. Please advise if I am about to fall into the dark abyss, and/or any corrections I should make. If this is the fix to my posted Synaptecs Pointing Device, I can then post my own fix advice.

Cheers. sassofalco.

The command should be safe to do. It will only attempt to start the CLTNetCnService service. However you should type net start CLTNetCnService with a space instead for it to work.

Another option is to try and start and set the CLTNetCnService service to Automatic in the Services window.

Hope this helps,
Shawn

Nice piece of information.

Thanks Shawn,

Second option seems to be the best for me, but I was unable to complete it because of this wee note from Teacher;

Attachment 7330

Correct me, but this would appear to suggest that I need to go looking to install a Driver for the Touchpad.

Hi sassofalco,

Oh dear! That message has nothing to do with a driver for your touchpad. Do you have Norton Anti-Virus or Norton Internet Security on your laptop? Symantec is linked with Norton and, if you check Google for Norton or Symantec problems with Vista you will find lots of reports (just checked - Google returned 10,600,000 and 10,100,000 results respectively). Many people (and that includes me, even though I have used Norton/Symantec products in the past) recommend that you uninstall their products and instead use an alternative which is Vista compatible.

Sassofalco,

I would agree with Dwarf and uninstall Norton. If you have any trouble with uninstalling it, then use the Norton Removal Tool to finish uninstalling it.

Hello Dwarf and Shawn...again,

Capital!... Chaps!

Jeez you Guys are kind to Fossils.

Must be 'residue' from Norton offer of 3 months free etc. that came with Laptop package. Norton was subsequently uninstalled before Windows Live OneCare was installed. Everything honkey-dorey there....no problems.

So, in essence then, I can disregard that Error as being immaterial and irrelevant.

I have gone to Services (Local) where in Properties under the General Tab, it was showing as Automatic Startup. This function, I have now Disabled.

Further, under the Log On Tab, where the list heading 'Hardware Profile' showed Undocked Profile, and the 'Service' heading showed it as Enabled, that function too has also been Disabled.

I now intend to restart the system, and do another System Health Report to see if there are any variations in the results. Will post if different.

Away now to try and 'rediscover' the bloody TouchPad!***See edit note.

Thanks Both.

The Fossil found his Brain!
The solution was right in front of my rather large proboscis.
First - Go to; Control Panel>Programs and Features>Synaptics Pointing Device Drivers[Right click]...Uninstall.
Second - Go to; http://www.synaptics.com/ >Support and Driver Downloads>Drivers>Select for your system.
Bingo!

Hello Guys,

Please see the above post that I stuffed up in preparing.....Learning by mistakes!

Your advice worked to the "T". System Health is clean, clean, clean, and I have a far better and improving understanding of how this danged thing is supposed to help, not hinder.

Thanks. sassofalco.