Vista - Help and Support in Vista

**Brink** · 08-24-2007

How to Fix Windows Vista Help and Support

...

Click here to read the entire tutorial

Rickious · 10-18-2008

Brink, thanks for the reply.

So it it just a file? or does it need registry entries etc?

Was the file I downloaded from the microsoft website was just the install program and accessed the internet to complete the install. Is that correct?

olddosdog · 10-18-2008

Quote: Originally Posted by Rita Belserene

Note: If you're using 64-bit Vista, the registry fix above won't work. You need to change a different key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WinHelp]
"AllowProgrammaticMacros"=dword:00000001

Rita, you certainly hold the "Keys to the Vista Kingdom". Normally I would just search the internet for answers to my boggles, but finding finally the answer I needed after many days of ponderance with Microsoft (Useless), you have given me the 2 liner that I needed. So I purposely joined this forum just to let you know
how much I appreciate this. There is a world of us out here that have been evolved into using the Vista 64bit OS, and thanks to Microsofts infinite lack of wisdom, our old software has problems. XP worked fine but then they had to fix it with Vista. Well, I'm ranting on so I'll check out now. Thanks again.
PS You should title this string on the internet as to the real fix for this problem,
namely the macro error code 1037 for help files on older applications.

**Brink** · 10-18-2008

Quote: Originally Posted by Rickious

Brink, thanks for the reply.

So it it just a file? or does it need registry entries etc?

Was the file I downloaded from the microsoft website was just the install program and accessed the internet to complete the install. Is that correct?

Rickious,

The file is only a installation file. You would just run it on your dad's computer to install it. It does not need to access the internet to be installed. You only needed to access the internet to download the file. That's all.

**Brink** · 10-18-2008

Quote: Originally Posted by olddosdog

Quote: Originally Posted by Rita Belserene

Note: If you're using 64-bit Vista, the registry fix above won't work. You need to change a different key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WinHelp]
"AllowProgrammaticMacros"=dword:00000001

Rita, you certainly hold the "Keys to the Vista Kingdom". Normally I would just search the internet for answers to my boggles, but finding finally the answer I needed after many days of ponderance with Microsoft (Useless), you have given me the 2 liner that I needed. So I purposely joined this forum just to let you know
how much I appreciate this. There is a world of us out here that have been evolved into using the Vista 64bit OS, and thanks to Microsofts infinite lack of wisdom, our old software has problems. XP worked fine but then they had to fix it with Vista. Well, I'm ranting on so I'll check out now. Thanks again.
PS You should title this string on the internet as to the real fix for this problem,
namely the macro error code 1037 for help files on older applications.

Thank you OldDosDog for confirming this. It has been added to the patch in the tutorial.

Welcome to Vista Forums,
Shawn

Rickious · 10-19-2008

Thanks Brink! Problem solved for me!

**Brink** · 10-19-2008

Your welcome Rickious.

Shawn

vmcnaidu · 10-23-2008

hi
when ever i am trying to up date windows it says that u lost internrt connection to update sight and try again.
this is funny that i am working on broad band connection and other sites r responding.

This is the message it is showing every time: "You have lost your connection to the Windows Help and Support website. Try to connect again." how to update windows'

I am using trend anti virus on my laptop.

**Brink** · 10-23-2008

Hello Vmcnaidu, and welcome to Vista Forums.

I'm not sure if Option Two is the same for this, but you might give it a try to see if it can help.

If not, then you can try running a sfc /scannow command to see if it can find and fix any bad system files that may be the cause.

If that still does not help, then you can do a System Restore using a restore point dated before this problem.

Hope this helps,
Shawn

08-24-2007
Brink Vista x64 Ultimate SP2, Windows 7 Ultimate x64 25,944 posts	Help and Support in Vista How to Fix Windows Vista Help and Support ... Click here to read the entire tutorial
My System Specs

10-18-2008
Rickious Vista Home Premium x32 3 posts	Re: Help and Support in Vista Brink, thanks for the reply. So it it just a file? or does it need registry entries etc? Was the file I downloaded from the microsoft website was just the install program and accessed the internet to complete the install. Is that correct?
My System Specs

10-18-2008
olddosdog Vista Home Premium 64bit 1 posts	Re: Help and Support in Vista Quote: Originally Posted by Rita Belserene Note: If you're using 64-bit Vista, the registry fix above won't work. You need to change a different key: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WinHelp] "AllowProgrammaticMacros"=dword:00000001 Rita, you certainly hold the "Keys to the Vista Kingdom". Normally I would just search the internet for answers to my boggles, but finding finally the answer I needed after many days of ponderance with Microsoft (Useless), you have given me the 2 liner that I needed. So I purposely joined this forum just to let you know how much I appreciate this. There is a world of us out here that have been evolved into using the Vista 64bit OS, and thanks to Microsofts infinite lack of wisdom, our old software has problems. XP worked fine but then they had to fix it with Vista. Well, I'm ranting on so I'll check out now. Thanks again. PS You should title this string on the internet as to the real fix for this problem, namely the macro error code 1037 for help files on older applications.
My System Specs

10-18-2008
Brink Vista x64 Ultimate SP2, Windows 7 Ultimate x64 25,944 posts	Re: Help and Support in Vista Quote: Originally Posted by Rickious Brink, thanks for the reply. So it it just a file? or does it need registry entries etc? Was the file I downloaded from the microsoft website was just the install program and accessed the internet to complete the install. Is that correct? Rickious, The file is only a installation file. You would just run it on your dad's computer to install it. It does not need to access the internet to be installed. You only needed to access the internet to download the file. That's all.
My System Specs

10-18-2008
Brink Vista x64 Ultimate SP2, Windows 7 Ultimate x64 25,944 posts	Re: Help and Support in Vista Quote: Originally Posted by olddosdog Quote: Originally Posted by Rita Belserene Note: If you're using 64-bit Vista, the registry fix above won't work. You need to change a different key: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WinHelp] "AllowProgrammaticMacros"=dword:00000001 Rita, you certainly hold the "Keys to the Vista Kingdom". Normally I would just search the internet for answers to my boggles, but finding finally the answer I needed after many days of ponderance with Microsoft (Useless), you have given me the 2 liner that I needed. So I purposely joined this forum just to let you know how much I appreciate this. There is a world of us out here that have been evolved into using the Vista 64bit OS, and thanks to Microsofts infinite lack of wisdom, our old software has problems. XP worked fine but then they had to fix it with Vista. Well, I'm ranting on so I'll check out now. Thanks again. PS You should title this string on the internet as to the real fix for this problem, namely the macro error code 1037 for help files on older applications. Thank you OldDosDog for confirming this. It has been added to the patch in the tutorial. Welcome to Vista Forums, Shawn
My System Specs

10-19-2008
Rickious Vista Home Premium x32 3 posts	Re: Help and Support in Vista Thanks Brink! Problem solved for me!
My System Specs

10-19-2008
Brink Vista x64 Ultimate SP2, Windows 7 Ultimate x64 25,944 posts	Re: Help and Support in Vista Your welcome Rickious. Shawn
My System Specs

10-23-2008
vmcnaidu vista home premium 32bit 1 posts	hi when ever i am trying to up date windows it says that u lost internrt connection to update sight and try again. this is funny that i am working on broad band connection and other sites r responding. This is the message it is showing every time: "You have lost your connection to the Windows Help and Support website. Try to connect again." how to update windows' I am using trend anti virus on my laptop.
My System Specs

10-23-2008
Brink Vista x64 Ultimate SP2, Windows 7 Ultimate x64 25,944 posts	Re: Help and Support in Vista Hello Vmcnaidu, and welcome to Vista Forums. I'm not sure if Option Two is the same for this, but you might give it a try to see if it can help. If not, then you can try running a sfc /scannow command to see if it can find and fix any bad system files that may be the cause. If that still does not help, then you can do a System Restore using a restore point dated before this problem. Hope this helps, Shawn
My System Specs

Similar Threads
Tutorial	Category
Vista support	Software
vista help and support	Vista General
Does vista support 4gb or not	Vista General
Re: Vista x86 support 4GB RAM	Vista General
Creative Vista Support: Native and Drivers and planned support	Vista hardware & devices