I need to find a solution to the following problem:
We have remote users who use our laptops but don't log onto our network. To
enable remote support we have rolled out LogMeIn which works well. However,
some remote users don't have local admin rights and can't run the msi we
send. Is there a way i can use vbscript or something to change their rights
and then run the msi? Thanks in advance

"ADixon" <ADixon@newsgroup> wrote in message
news:BABB7212-7E4E-49F8-9B22-17A641872A41@newsgroup

> I need to find a solution to the following problem:
> We have remote users who use our laptops but don't log onto our network.
> To
> enable remote support we have rolled out LogMeIn which works well.
> However,
> some remote users don't have local admin rights and can't run the msi we
> send. Is there a way i can use vbscript or something to change their
> rights
> and then run the msi? Thanks in advance

In order to be able to change rights in that manner, the account doing so
would need to be an administrator.

I don't know of a clean solution to this. A few options come to mind:

1. have them bring/send their laptops in to your office.

2. ship them a replacement hard drive with the software already installed.

3. develop a script that uses the administrator's credentials to do the
install or add their account to the administrators group.

4. give out the administrator password so they can either do the install
with that account, or run a script under that account to add their account
to the administrators group.

These are in order of decreasing preference, with 3 and 4 sending chills up
my spine - especially if your laptops all have a common administrator
password. If you do something like this, I'd recommend using LogMeIn to set
the password as soon as possible.

/Al

Could you use Remote Assistance? If you could the your could remote to the
system and install the software, or reset the admin password, or create a new
admin account for the user.

"ADixon" wrote:

> I need to find a solution to the following problem:
> We have remote users who use our laptops but don't log onto our network. To
> enable remote support we have rolled out LogMeIn which works well. However,
> some remote users don't have local admin rights and can't run the msi we
> send. Is there a way i can use vbscript or something to change their rights
> and then run the msi? Thanks in advance