Vista - Access denied to C:\(OS) after restoring from XP backup file

02-02-2008

HELP! I was trying to restore some documents to my Vista system from a
backup file I made on my XP system before it died. I used the MS NT
Backup-Restore utility and restored a backup file of the "all users" folder,
thinking that is where I could find my "my documents" folder. I set the
settings to restore the files to the original location and to not overwrite
files of the same name. The restore completed and when I went to look in the
C:\ drive, I was denied access ("C:\ is not accessible, access is denied").
Huh?! Looking at the properties of C:\, I find that there is "Capacity = 0
bytes". Ummm. So I reboot, and the reboot is successful, but the problem is
still there. No access to C:\. I am the only user profile set up, and I'm
setup as administrator. I run Norton scan, and Norton can (and does) scan
all the files in C. So they're still there, I just can't access them. Which
means none of my applications (besides Norton) can access them.
Interestingly, when I try to open Internet Explorer (and other programs), I
get error messages reading "incorrect DLL loaded; original API DLL:
C:\U\Software\Google\Google Desktop\; Current API DLL: C:\ram Files." What
do I do? I've been very silly and haven't set any restore points since I got
the thing (I know... I know...stupid). Anybody got a clue? Thought I'd
start here before I make a phone call to someone in another country for tech
support.

02-02-2008

Brian

You already know this now, but you should not have chosen to restore those
files to their original location. You should have created a new folder named
Restored Files under your user account folder and restored the files to that
folder. You could then move the documents that you want to save to your new
documents folder and delete the rest.

What you likely have now is a mix of XP and Vista system files, with no way
to reverse the process.

I would recommend a complete, clean reinstall of Vista to recover.

--

Ronnie Vernon
Microsoft MVP
Windows Desktop Experience

"Brian P" <Brian P@xxxxxx> wrote in message
news

0C2EE48-850F-4E6D-95D2-554ADBF22196@xxxxxx

Quote:

> HELP! I was trying to restore some documents to my Vista system from a
> backup file I made on my XP system before it died. I used the MS NT
> Backup-Restore utility and restored a backup file of the "all users"
> folder,
> thinking that is where I could find my "my documents" folder. I set the
> settings to restore the files to the original location and to not
> overwrite
> files of the same name. The restore completed and when I went to look in
> the
> C:\ drive, I was denied access ("C:\ is not accessible, access is
> denied").
> Huh?! Looking at the properties of C:\, I find that there is "Capacity =
> 0
> bytes". Ummm. So I reboot, and the reboot is successful, but the problem
> is
> still there. No access to C:\. I am the only user profile set up, and
> I'm
> setup as administrator. I run Norton scan, and Norton can (and does) scan
> all the files in C. So they're still there, I just can't access them.
> Which
> means none of my applications (besides Norton) can access them.
> Interestingly, when I try to open Internet Explorer (and other programs),
> I
> get error messages reading "incorrect DLL loaded; original API DLL:
> C:\U\Software\Google\Google Desktop\; Current API DLL: C:\ram Files."
> What
> do I do? I've been very silly and haven't set any restore points since I
> got
> the thing (I know... I know...stupid). Anybody got a clue? Thought I'd
> start here before I make a phone call to someone in another country for
> tech
> support.
>

02-02-2008	#1 (permalink)
Brian P n/a posts	Access denied to C:\(OS) after restoring from XP backup file HELP! I was trying to restore some documents to my Vista system from a backup file I made on my XP system before it died. I used the MS NT Backup-Restore utility and restored a backup file of the "all users" folder, thinking that is where I could find my "my documents" folder. I set the settings to restore the files to the original location and to not overwrite files of the same name. The restore completed and when I went to look in the C:\ drive, I was denied access ("C:\ is not accessible, access is denied"). Huh?! Looking at the properties of C:\, I find that there is "Capacity = 0 bytes". Ummm. So I reboot, and the reboot is successful, but the problem is still there. No access to C:\. I am the only user profile set up, and I'm setup as administrator. I run Norton scan, and Norton can (and does) scan all the files in C. So they're still there, I just can't access them. Which means none of my applications (besides Norton) can access them. Interestingly, when I try to open Internet Explorer (and other programs), I get error messages reading "incorrect DLL loaded; original API DLL: C:\U\Software\Google\Google Desktop\; Current API DLL: C:\ram Files." What do I do? I've been very silly and haven't set any restore points since I got the thing (I know... I know...stupid). Anybody got a clue? Thought I'd start here before I make a phone call to someone in another country for tech support.
My System Specs

02-02-2008	#2 (permalink)
Ronnie Vernon MVP n/a posts	Re: Access denied to C:\(OS) after restoring from XP backup file Brian You already know this now, but you should not have chosen to restore those files to their original location. You should have created a new folder named Restored Files under your user account folder and restored the files to that folder. You could then move the documents that you want to save to your new documents folder and delete the rest. What you likely have now is a mix of XP and Vista system files, with no way to reverse the process. I would recommend a complete, clean reinstall of Vista to recover. -- Ronnie Vernon Microsoft MVP Windows Desktop Experience "Brian P" <Brian P@xxxxxx> wrote in message news0C2EE48-850F-4E6D-95D2-554ADBF22196@xxxxxx Quote: > HELP! I was trying to restore some documents to my Vista system from a > backup file I made on my XP system before it died. I used the MS NT > Backup-Restore utility and restored a backup file of the "all users" > folder, > thinking that is where I could find my "my documents" folder. I set the > settings to restore the files to the original location and to not > overwrite > files of the same name. The restore completed and when I went to look in > the > C:\ drive, I was denied access ("C:\ is not accessible, access is > denied"). > Huh?! Looking at the properties of C:\, I find that there is "Capacity = > 0 > bytes". Ummm. So I reboot, and the reboot is successful, but the problem > is > still there. No access to C:\. I am the only user profile set up, and > I'm > setup as administrator. I run Norton scan, and Norton can (and does) scan > all the files in C. So they're still there, I just can't access them. > Which > means none of my applications (besides Norton) can access them. > Interestingly, when I try to open Internet Explorer (and other programs), > I > get error messages reading "incorrect DLL loaded; original API DLL: > C:\U\Software\Google\Google Desktop\; Current API DLL: C:\ram Files." > What > do I do? I've been very silly and haven't set any restore points since I > got > the thing (I know... I know...stupid). Anybody got a clue? Thought I'd > start here before I make a phone call to someone in another country for > tech > support. >
My System Specs

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