Vista - Trouble installing Printer

I just got a HP5180 all-in-one printer, and the box said it was compatable
with Vista. Windows auto-found/installed the drivers for it, so the printer
works, but I can't install the printer software to use the all-in-one
features. When I try to run the cd, it tells me:
"This software cannot be installed using the "Run as..." command. The
installation cannot continue until this is resolved.

Required Action: Click Cancel to exit this software installation. Log off
and then log on as a user with administration privileges. (Conact your
system administrator for more information.) If there is no system
administrator have the primary user of this computer install the software.
Restart the installation by removing and re-inserting this installation CD."

I did that. I'm on the primary user account, with administrator privileges,
and it still gives me that message every time. Any idea how I can install
this?

try disabling UAC before you install the software. re-enable UAC after the
installation

"KevinG" wrote:

> I just got a HP5180 all-in-one printer, and the box said it was compatable
> with Vista. Windows auto-found/installed the drivers for it, so the printer
> works, but I can't install the printer software to use the all-in-one
> features. When I try to run the cd, it tells me:
> "This software cannot be installed using the "Run as..." command. The
> installation cannot continue until this is resolved.
>
> Required Action: Click Cancel to exit this software installation. Log off
> and then log on as a user with administration privileges. (Conact your
> system administrator for more information.) If there is no system
> administrator have the primary user of this computer install the software.
> Restart the installation by removing and re-inserting this installation CD."
>
> I did that. I'm on the primary user account, with administrator privileges,
> and it still gives me that message every time. Any idea how I can install
> this?

Did that, restarted, and still the same message.
Very frustrating.

"kuan wai" wrote:

> try disabling UAC before you install the software. re-enable UAC after the
> installation
>
> "KevinG" wrote:
>
> > I just got a HP5180 all-in-one printer, and the box said it was compatable
> > with Vista. Windows auto-found/installed the drivers for it, so the printer
> > works, but I can't install the printer software to use the all-in-one
> > features. When I try to run the cd, it tells me:
> > "This software cannot be installed using the "Run as..." command. The
> > installation cannot continue until this is resolved.
> >
> > Required Action: Click Cancel to exit this software installation. Log off
> > and then log on as a user with administration privileges. (Conact your
> > system administrator for more information.) If there is no system
> > administrator have the primary user of this computer install the software.
> > Restart the installation by removing and re-inserting this installation CD."
> >
> > I did that. I'm on the primary user account, with administrator privileges,
> > and it still gives me that message every time. Any idea how I can install
> > this?

I am having the same problem with my HP officejet 5500 series
all-in-one.

Did you ever figure this problem out?

Mr. Kelly Johnson
Cougar52979@xxxxxx


--
MrKelly
Posted via http://www.vistaheads.com

what kind of trouble are you havein? I am a network admin in the military
and have worked with the 5500 series printers.

"MrKelly" <MrKelly.35xcwh@xxxxxx-mx.forums.vistaheads.com> wrote in message
news:MrKelly.35xcwh@xxxxxx-mx.forums.vistaheads.com...

hello???? how are we supposed to help u if u dont give us specific details
--
Jamie


"unknown" wrote:

if u got to the hp site and go to the support section there may be a driver
which supports windows vista
--
Jamie


"MrKelly" wrote:

It appears your server has lost the earlier posts; to recap;

"I just got a HP5180 all-in-one printer, and the box said it was compatable
with Vista. Windows auto-found/installed the drivers for it, so the printer
works, but I can't install the printer software to use the all-in-one
features. When I try to run the cd, it tells me:
"This software cannot be installed using the "Run as..." command. The
installation cannot continue until this is resolved.

Required Action: Click Cancel to exit this software installation. Log off
and then log on as a user with administration privileges. (Contact your
system administrator for more information.) If there is no system
administrator have the primary user of this computer install the software.
Restart the installation by removing and re-inserting this installation CD."

I did that. I'm on the primary user account, with administrator privileges,
and it still gives me that message every time. Any idea how I can install
this?"

With some older (written for XP) setup programs, what works is, rather than letting it auto-run, find the program the autorun.inf file is pointing to, right-click and "run as admin".

It's worth checking at HP for updated software, but don't get your hopes up.

I do them an injustice (only based on my own Laserjet "support")

Go Software & Driver downloads*HP Photosmart C5180 All-in-One and pick your flavour.